Contacted So Energy after comparing tariffs with other suppliers to see if they could offer me a better deal. Grace was really helpful, answered all my questions clearly and found me a competitive ta... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I spoke to Micheal who was professional polite and assisted me with my enquiry. I have recently left So engery to go with British gas. Micheal explained my accoubt was in credit by 64 and that the c... Se mere
Virksomheden har svaret
We had some issues on our account which had caused stress and upset. One of the So Energy agents (Grace) has taken great care and attention in sorting the issue and discovered another issue which ende... Se mere
Virksomheden har svaret
I tried to sign up to the 5 hours a night of cheap electricity for an electric car. I put the vehicle registration in to verify vehicle but then there was nothing. I left it a couple of days but you j... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Elselskab
- Energiforsyningsselskab
- Brændstofleverandør
- Gasselskab
- Leverandør af grøn energi
- Solenergiselskab
Kontaktoplysninger
Studio 2, Power Road Studios, 114 Power Road, W4 5PY, London, Storbritannien
- 0330 111 5050
- help@so.energy
- so.energy
4,5
Fremragende
30 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Grace was amazing
Needed help with producing a Bill and Grace went above and beyond for me, emailing me a copy when I really needed it. I appreciate their help so much and again cant praise Grace enough.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra So Energy
Hi Molly,
We're so glad to hear that a team member went above and beyond to help you with your bill. We appreciate you sharing your positive experience.
Kind Regards,
Laurence
So Energy Team
Adding EV charging to existing plan
Have been with So Energy for some years and been very happy with their value for money, green energy credentials and ease of taking up my next fixed price plan. Having just bought an EV, i contacted the help service to take advantage of the advertised off peak electricity for car charging. A significant cost per kWh discrepancy between my quote and final agreement has kept me on my old tariff whilst I wait an explanation from So Energy. The help service has been easy to use and responses arrived within the 2 to 5 day target
13. juli 2026
Besvarelse fra So Energy
Hi Stephen,
We appreciate your positive feedback regarding our value, green energy, and ease of renewing plans. We'll be in touch as soon as there's more information about your query but we're glad you're receiving all the help you need.
Kind Regards,
Laurence
So Energy Team
There listen and try and be very…
There listen and try and be very helpful also not waiting in a long queue to be heard on phone
13. juli 2026
Besvarelse fra So Energy
Hi Mrs Willet,
We appreciate your positive feedback! We're happy to hear that our team was helpful and you could speak to them quickly. Please get in touch if you need anything else.
Kind Regards,
Laurence
So Energy Team
Bad service
I have spoken to several advisers, I got a very overestimated bill in April, I spoke to Daniel gave meter readings and got another bill. I then spoke to advisor Elle in May and paid the outstanding amount in full.
The house has now been sold. I informed the team I would pay the outstanding amount on completion, I spoke to the team on Friday 17th July to inform them of completion and gave meter readings. I was informed it would be up to a six week wait to receive my final bill so why today have I received an email saying you are reporting me to trans union credit reference agency, and a potential credit score impact.
How dare you!! I have never been in debt. I would like to have CEO Charlie Davies email address please, and would also like a senior manager to contact me as soon as possible. The customer service staff can only pass information on to the back office, who, it seems haven’t improved since my last email complaint where I received £100.00 compensation for bad service, it looks like I’ll be going down the same route once again. I once again look forward to your quick response now it’s on trust pilot!
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra So Energy
Hi Janet,
We're sorry if a DCA getting in touch came as a shock. We can't put you in touch with our CEO but I have emailed you with some information on why this happened and what we can do moving forward.
It's important to note that when a customer is in debt with us then it can lead to us pursuing that debt using a third party but we're always happy to discuss it with you and try and reach a resolution.
Please get back to me as soon as possible.
Kind Regards,
Laurence
So Energy Team
I have been with SO for a few years and…
I have been with SO for a few years and I am happy with their service
20. juli 2026
Besvarelse fra So Energy
Hi Ann,
We appreciate your positive feedback and are delighted to hear you've been happy with our service over the past few years. Thank you for sharing!
Kind Regards,
Laurence
So Energy Team
Approachable and helpfull agents who…
Approachable and helpfull agents who listen to your problem and resolve it quickly,have been with SO energy for a number of years now and always found them friendly and professional.
20. juli 2026
Besvarelse fra So Energy
Hi Debbie,
We appreciate your five-star review! We're delighted to hear that our agents are approachable and helpful, listening to your problems and resolving them quickly. It's wonderful to know you've found us friendly and professional over the years.
Kind Regards,
Laurence
So Energy Team
Good Company and the Customer Service…
Good Company and the Customer Service is good.Only area is the current status with a Smart Meter You have tried twice and failed to complete.
11. juli 2026
Besvarelse fra So Energy
Hi Andy,
We're truly happy to hear you've had a positive experience with our company and customer service. We'll get you an appointment as soon as we can.
Kind Regards,
Laurence
So Energy Team
Very helpful and polite
13. juli 2026
Besvarelse fra So Energy
Hi Elizabeth,
Thank you for your wonderful 5-star review! We're so glad to hear that you found our service helpful and polite. Your feedback is greatly appreciated.
Kind Regards,
Laurence
So Energy Team
Besvarelse fra So Energy
Hi Anne & Andrew,
Thank you for your 5-star review! We're delighted to hear that you find it easy to renew your tariffs and submit readings, and that you appreciate the good value we offer.
Kind Regards,
Laurence
So Energy Team
Good renewable quote
20. juli 2026
Besvarelse fra So Energy
Hi Shirley,
Thank you for your loyalty and your 5 star review.
Kind Regards,
Laurence
So Energy Team
Spoke to Keerthi today she was great
Spoke to Keerthi today she was great. Talked me through my options clearly and was really helpful
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra So Energy
Hi Victoria,
We appreciate your 5-star review! We're delighted to hear that our team member was great and clearly talked you through your options. Thank you for your positive feedback.
Kind Regards,
Laurence
So Energy Team
Besvarelse fra So Energy
Hi Pete,
We appreciate your feedback and are happy to hear that your transfer was very easy. Thank you for sharing your positive experience.
Kind Regards,
Laurence
So Energy Team
SO Energy always do well on price…
SO Energy always do well on price comparison sites.
When I've had to contact customer service, they respond quickly and have been helpful.
12. juli 2026
Besvarelse fra So Energy
Hi Jane,
We appreciate your positive feedback! We're delighted to hear you find our prices competitive and that our customer service team has been quick and helpful. Thank you for the 5-star review!
Kind Regards,
Laurence
So Energy Team
Straight forward to renew
Straight forward to renew , choice of renewals,always been happy with So Energy.
19. juli 2026
Besvarelse fra So Energy
Hello,
We are so pleased to hear that you find our renewal process straightforward and appreciate the choices we offer. Thank you for your loyalty.
Kind Regards,
Laurence
So Energy Team
SE rev1…
Have been with So Energy for a long time. I have found it easy to resolve problems and queries re tariff
changes and renewals with customer services.
9. juli 2026
Besvarelse fra So Energy
Hi,
We're delighted to hear that you've had a positive experience with us over a long period. It's great to know that our customer service team has made it easy for you to resolve queries regarding tariff changes and renewals. We appreciate you sharing your feedback.
Kind Regards,
Laurence
So Energy Team
Besvarelse fra So Energy
Hi Robert,
We're delighted to hear that your renewal process was simple and that you appreciate our commitment to sustainable practices. Thank you for your positive feedback!
Kind Regards,
Laurence
So Energy Team
Ease of settling things in a difficult…
Ease of settling things in a difficult market environment.
11. juli 2026
Besvarelse fra So Energy
Hi Charles,
We're glad we could help make the right decision for you. We appreciate your positive feedback.
Kind Regards,
Laurence
So Energy Team
Happy with all communication
Happy with all communication - online and over the phone. My direct debit was adjusted as I had accrued a credit. They offer seasonal payments too. Have recommended to family and friends.
17. juli 2026
Besvarelse fra So Energy
Hello,
Thank you for your wonderful 5-star review! We're delighted to hear that you're happy with our communication and that we were able to adjust your direct debit for your credit. It's fantastic that you've recommended us to your family and friends, thank you.
Kind Regards,
Laurence
So Energy Team
Very happy with the service received
Very happy with the service received. Easy, hassle free renewal with very good value for money.
14. juli 2026
Besvarelse fra So Energy
Hi Joanna,
We're delighted to hear that your renewal was easy and hassle-free, and that you found our service to be very good value for money. Thank you for your positive feedback!
Kind Regards,
Laurence
So Energy Team
Excellent Customer Service
Had to recently change my name and add my partner to the account as well. I was very pleased with a service provided by Yaya. Everything was done promptly and our situation which complicated this change was taken in consideration. Overall, we were very happy and impressed with the level of customer service.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra So Energy
Hi Martin,
We're delighted to hear about your positive experience with our team member. It's wonderful to know that your name change and partner addition were handled promptly and with consideration. We appreciate you sharing your satisfaction with our customer service.
Kind Regards,
Laurence
So Energy Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.