Hiboy  Anmeldelser 

Goated, best customer service I’ve fkin seen

Hiboy was very good with my issues.The issues I had with my throttle never occurred after although if it happens again hiboy was totally on board with helping me.Love the bike and the support that goes with it,great job!

I received excellent service when I had an issue with my battery charging. They responded to my email very quickly & sent a new charger that solved my problem. Appreciate the excellent customer service & quick resolution. Thank you!

I would like to express my sincere appreciation to Cindy for the tremendous customer service she provided throughout my e-bike purchase. Her professionalism, responsiveness, and especially her diligent follow-up when the bike baskets were not delivered were truly outstanding. She took ownership of the issue and made sure it was properly addressed. Thank you, Cindy, for going above and beyond — your exceptional service is greatly appreciated!

Grace from customer service was extremely helpful and polite! We truly appreciate your help, you have no idea how happy our kiddo is!

The support was amazing, Grace did a great job giving timely and friendly answers. Definitely had a great experience.

I contacted customer service about a problem with a scooter and the follow-up was excellent. Always quick responses. Very good after sales service. I recommend Hiboy. Special thanks to Cindy !

I had a fantastic experience working with Mina from Hiboy Customer Support. Even though our Hiboy DK1 Electric Dirt Bike was past the standard warranty window, Mina took the time to truly understand our situation. As a wonderful goodwill gesture, she went above and beyond to arrange and expedite a complimentary replacement charger so my kids could finally enjoy riding the bike. Mina was exceptionally empathetic, quick to respond, and clear throughout the entire process. Outstanding customer service like this is hard to come by—thank you, Mina and the Hiboy team

I had a good experience with them from ordering to shipping. Everything were smooth and seemless.

Hiboy was out of stock in the US and sent me a replacement part direct from China within a fortnight and at no extra cost. Cindy facilitated and followed up regularly throughout. The service was fantastic....I'm impressed 😁

The Hiboy support team is absolutely wonderful! Whether it's about a purchase, an incorrect part or about technical support, someone is always happy to help!

-Chris S

I had a steering issue with my Hiboy S2 Pro and worked with Nancy from Hiboy Support. Although my scooter was outside the warranty period, Hiboy made an exception and sent replacement parts at no charge. When the replacement parts did not initially resolve the issue, Nancy continued troubleshooting with me until we identified the problem and got the scooter working properly again. I really appreciated the responsiveness and follow-through.

I had a great experience with the Hiboy Support Team. They were very helpful, responsive, and professional throughout the entire process.

I had an issue with my original scooter and reached out to support. The team went above and beyond to help resolve the issue, including arranging a replacement scooter and providing transportation reimbursement. They also patiently answered my questions about the replacement and explained the differences in the updated model.

A special thank you to Cici and the Hiboy Support Team for their excellent communication and for making sure everything was taken care of. I really appreciate the effort they put into helping me and making the overall experience much better.

Highly recommend Hiboy for their customer service and support!

Great customer service! Quick response time and sent a replacement for our broken piece

Fast shipping, great product! We started with the s3 and will be getting another.

I needed to purchase a tube for my front wheel. I requested a tube for the front and rear wheel. Mina was helpful and responsive to that request. I additionally asked for help with how to replace the tube since my local shop was nervous about the repair. I was sent videos on how to repair it, along with some other videos they recommended.

I wish the process on receiving the items was a bit faster, but I understand they have a process, and always respond within 24 hours or less.

My recommendations, and advice for myself, is to just have extra tubes on hand. Other than that, the communication is on point from Hiboy and Mina.

J'ai du faire une réparation sur ma trottinette S2 max. J'ai fais affaire avec Cindy. Service incroyable. Suivie de l'envoie de pièces et support technique du début jusqu’à la fin. Je recommande Hiboy a tous et un énorme merci a Cindy !

My experience with Hiboy have been amazing. working with Cici with getting the repairs needed for my electric scooter has been a wonderful experience. I received the highest form of customer service from her.

Claire has been very helpful with all my scooter needs. All my questions are answered promptly. She has kept me updated when needed. I appreciate your efficiency. I highly recommend the product, very built well.