AUTODOC - Ireland Anmeldelser 

I have a 2018 BMW X5 - there are 2 problems with the car - a faulty sensor measuring exhaust pressure and 2 front wheel bearings, i fitted the wheel bearings and sensor.
the bearings are of such poor quality - the new bearings are noisier than the old worn bearings - i fitted the sensor and the problem got worse.
I read the other reviews about auto doc about returns and communications so I haven't bothered contacting them, all i can say is low prices for parts has back fired, now I have to buy the BMW parts and do the work again. never again with auto doc!!

This is a revised review of my experience with this company because the previous version was reported to this website for advertising/promotional content? So here goes again.
I recently ordered a set of brake discs and pads and what a mistake it turned out to be. When I went to have the work carried out, it turned that the pads were about half an inch too small for my setup. I contacted customer services and boy what a s**tshow! Immediately the blame is put on me, first for not verifying the part with one of the in-house experts. I didn't understand where to do this. I just add items to my basket, taken to checkout, select shipping and payment method and that is it. Secondly, I am told that I did not select the safe order option at checkout? I didn't see this (I have since been told that this option is not available in my region!)
As it turns out, there are three subsections towards the bottom of the item page - OEM, SIMILAR ITEMS and COMPATIBLE VEHICLES. Upon selecting OEM, there is small print and I mean small!! Part of it states that before placing an order to check the OEN in the description of the item. But nowhere does it state to contact the technicians for compatibility before ordering as all the customer service agents kept telling me afterwards. The app is such a fancy setup with a 3D car assembling itself and all show but user friendly it is anything but! I had three different customer service agents, each one repeating the previous one with the last one being very sharp with me! I explained again my situation but I was told I did not follow the correct procedure and that they have protocols to follow. I was told quote "since the official procedure requiring verification by our technicians using the VIN was not carried out prior to purchase, the return shipping costs remain entirely your responsibility"! There is a garage section in the app which has all my car's details including the VIN!!! When I explained this and asked them are they serious!!? The VIN is bulletproof!! It is as definitive and guaranteed as you can get. I have been ordering car parts for almost 28 years and never once have I had a wrong part by using the VIN, NEVER. Again, each time customer service stated that I did not follow the correct ordering procedures and that I must pay the return costs. That is, to Poland no less. Autodoc.ie is not an Irish website at all. €18 to ship the items to me and€30 to return (they have since agreed after a lot of toing and froing as an exception to forward me a free return label. Wow. Really big of them!) Where the hell do they source customer service. They are nothing short of ridiculous. In hindsight, before ever ordering anything I would just check out all reviews of a company on Trustpilot and especially the one star reviews. I am not suggesting that everyone else do this of course. In future I will shop local or on the online stores that offer free returns, no questions asked and most importantly from a customer point of view.....NO BLAME!
Furthermore, I have recently been informed that the parts were not suitable for my car because the VIN I provided was for a Peugeot car and not a Toyota. The number they shared with me was a number I had never seen before and I informed them that they must be looking at someone else's account. I got a reply saying that indeed a mistake was made and that an agent must have provided the wrong number to the technicians. Yet again, the familiar blame game and more importantly yet again not a hint of an apology. Not ever has an agent apologised in any shape or form. It turns out that even using my correct VIN both items I ordered are now incompatible with my vehicle, though the website continues to highlight they are suitable!? Long story short, I can return the brake pads as they are unused. The brake discs however have been installed by my mechanic at a cost of €120 and now I have two choices. On one hand have them removed and scrapped (they cannot be returned) and replace with compatible ones. Or I can take my chances and drive around nervously with my compatible/ incompatible brake discs for my Toyota/Peugeot!

Sono sempre molto contento di chiedere delle informazioni a Mariano , è una persona molto determinata che sa aiutarti molto professionalmente

Ordered an intake manifold the thieving fraudsters sent out a plastic wing mirror cover and will not engage with me since. Do not order anything from the site it is easier to send your money directly to a nigerian prince

Ho avuto un problema con un acquisto e sono stato seguito da Mariano, che si è dimostrato fin da subito estremamente cortese, disponibile e professionale. Ha ascoltato con attenzione la situazione e si è impegnato per trovare una soluzione, riuscendo a risolvere brillantemente il problema.
Un ringraziamento particolare a Mariano per la gentilezza e la serietà dimostrate. Un'assistenza clienti così fa davvero la differenza. Consigliatissimo!

Einfach alles reibungslos geklappt

Part delivers on time and was exactly as ordered!

Had the reversing sensors I wanted and delivered on time.

Servizio clienti eccellente!!Cliente da diversi anni,Mi sono sbagliato codice su un prodotto, tempestivamente il servizio clienti mi ha affiancato per scambiare l' articolo a loro spese , grazie servizio eccellente!!

Good value, great that parts for my older car are still available at reasonable prices, prompt delivery

Mariano del servizio qualità si è dimostrato disponibile e premuroso sin da subito nel risolvere nel più breve tempo possibile l’inconveniente creatosi per un reso. Puntualità, cortesia, affidabilità ed efficienza che lo hanno contraddistinto per lo svolgimento della pratica hanno come risultato un 5 stelle per questa mia recensione.

Ottimo sito, servizio clienti ottimo nel gestire problemi ed a togliere ogni dubbio riguardo hai pezzi acquistati

I am very disappointed with AUTODOC.

I purchased a car part after entering my vehicle details into their system. The part was shown as compatible with my vehicle.

The part did not work correctly and was not compatible with my vehicle.

I contacted AUTODOC and requested a solution. After reviewing my case, their warranty department rejected my claim, stating that the part was incompatible.

Their explanation was that their system displays different possible parts and that the customer is responsible for checking the OE number and visually comparing the old and new parts before installation.

I find this unacceptable. If AUTODOC provides vehicle compatibility information during the purchasing process, customers should be able to rely on that information. The responsibility should not simply be transferred to the customer after receiving an incompatible part.

I have kept the emails and evidence regarding my case.

I am asking AUTODOC to reconsider the decision and provide a proper solution, including a refund.

Based on my experience with the after-sales service and warranty process, I cannot recommend AUTODOC.

Excellent service and products are as ordered well done looking forward to doing more business with you

Sono stato in contatto con Mariano, potrei spendere solo belle parole: professionale, gentile, disponibile e paziente finché non ha risolto il problema. Veramente la ringrazio. Musumeci G.

La cottesia e la disponabilita del vs. Tecnico vrramente bravo,sono rimasto molto contento,e molto preparato

Hi Autodoc,
Transaction details below.
145374491 order number
Article №: 458F0032
Order date 13/8/2025

I raised a fuel pump comparability issue a few weeks ago, sent the vin and photo as requested. No response after several reminder emails. Nothing!

Very happy with price, delivery time and quick process of registering account.

I ordered brake cables for both sides of my 2015 Nissan Pulsar 1.5 D engine, and a set of rear brake shoes, however when they arrived the brake shoes and 1 of the cables were not the right ones, had to improvise with the cable in order to get it fitted, however nothing could be done with the brake shoes.