Christine

First of all, my order arrived months after it should have, so I had to buy other Xmas gifts. Then it tastes so bad. And smells so bad. In my opinion of vomit. None of us can drink it.Also it is sickly sweet. Maybe an attempt to drown the vomit smell and taste.
Then Altr Root sent me a huge shipment, that I had NOT ordered. I had placed an order, before I tasted the products and I had CANCELLED the order. I double checked that the order was cancelled. And yet they sent of a very expensive shipment. Which I had to pay taxes on top of and now they want me to pay to send it back. We are now talking thousands of kroners. Not ok AlteRoot. Not ok. You should have compensated me for the several month delay. You should ensure your cancellation system works. You should compensate me completely for this second shipment, including the tax. ALL of this I have already communicated to you. You have taken no intitiativ with anything.

De har haft min pakke i 30 dage.

De svarer ikke mine chat beskeder. De vender ikke tilbage på mails. Man skal skrive i en pæn tone, men jeg kan godt forstå folks vrede og afmagt ved sådan en behandling, De ghoster os og ser ud til at behold min pakke. Hvor usselt og hvor utrygt.

Jeg venter på 30 dag på en pakke. PostNord svarer ikke på mine chat henvendelser. De skriver ikke tilbage på mine mail beskeder. Hvordan kan de tiled sig det? Det er så usselt og så utrygt.

If I could give no stars, I would.
There have been sooo many problems with accessing programs. Then I was promised Black Friday pricing after years of full pricing. This Black Friday price would occur upon subscription renewal. It did not. Now they tell me subscriptions are nonrefundable, even though they broke their promised. All this I have in writing. MindValley seems to be a company that highjacks their customers, selling programs that are not available due to IT problems on their end. A host of other problems. And now this. The customer service is lacking, you can’t talk to a human and they just keep saying they will get back to you, then don’t. Paying $399 for years and then MindValley squirming into this payment again instead of half is the last straf for me, MindValley. You are not a company with integrity. You do not practice the love you preach. You are greedy and thus a huge part of the worlds problems. Make money, yes, by all means, but make it honestly and with integrity. I am out,

I have had such an unpleasant experience with you.
Was promised delivery within 10 days. More than 10 days ago.
Then told, and only then, dress is on back order. So you lied when I ordered the dress!
E-mailed you with the problem, only to recieved standard e-mail reply requiring me to again do your work for you, spend my time on navigating your website, finding out how to contact a human. Whereupon a human could not be contacted and a bot could not help AND the chat function did not allow my messages be sent to the bot. This malfunction occured every time I tried to chat with URBAN OUTFITTERS. My mails where not being replied, other than by a bot sitting URBAN OUTFITTERS had registered my mail.
So I feel that there have been lies about product availability, delivery time and an utterly nonfunctioning customer service and nonfunctioning contact.
Oh, and creating an account was required, they wrote, to track a delivery, but my purchase was not registered, so tracking was not possible. Nothing to seems to work in any area of customer service. Perhaps a whole new set of supervisors and bosses is needed.

I have had such an unpleasant experience with you.
Was promised delivery within 10 days. More than 10 days ago.
Then told, and only then, dress is on back order. So you lied when I ordered the dress!
E-mailed you with the problem, only to recieved standard e-mail reply requiring me to again do your work for you, spend my time on navigating your website, finding out how to contact a human. Whereupon a human could not be contacted and a bot could not help AND the chat function did not allow my messages be sent to the bot. This malfunction occured every time I tried to chat with URBAN OUTFITTERS. My mails where not being replied, other than by a bot sitting URBAN OUTFITTERS had registered my mail.
So I feel that there have been lies about product availability, delivery time and an utterly nonfunctioning customer service and nonfunctioning contact.
Oh, and creating an account was required, they wrote, to track a delivery, but my purchase was not registered, so tracking was not possible. Nothing to seems to work in any area of customer service. Perhaps a whole new set of supervisors and bosses is needed.

Pålidelig, ordenlig og hurtig.

Havde jeg kunne give mindre end en stjerne og samtidig skrive en anmeldelse, så var det sket.
Den Danske bank stiller sine kunder i ekstrem vanskelige og belastende situationer pga den ualmindelige dårlig kundeservice de yder.
Seks arbejdesdage i dage i træk har jeg ringede til banken mange gange hver dag. Dette gøre jeg på vegne af min syg mor, der har brækkede ryggen og kan ikke side ved en pc og derved kan ikke være på netbank. Hvert gang jeg ringer er jeg på hold i minimum 35 minutter. Tre gange over en time. Dette inden jeg overhovedet kommer igennem til en ansatte. Herefter er hjælpen ligeså belastende som ventetiden.
Den Danske Bank, i modsætning til min egen, kan ikke hjælpe en videre når ingen i banken kender deres kunder. En kender min mor, men hun sgu syg. Alle lokale afdelinger er nedlagt. Her har vi noget af humlen. Ved at nedlægge lokale afdelinger på stribe, er kunderne ekstremt udsatte. Har den medarbejder der kender kunden (over nettet) ikke tid eller er syg, må kunden syltes.
Og det er så det min mor har måtte i over en uge nu. Trods rigeligt på kontoen. Trods enorme betalinger til banken. Tords banken tjener kassen på sine kunder.
Bare æveligt for kunderne. Reciprociteten er fuldstændigt misligholdt. Det er faktisk rystende at opleve.
Jeg får i fredags besked på at skrive hvilke opgave der skal løses. Det gøre jeg for anden gang. Ugen går. Weekenden passeres. Endnu en mandag ser ingen løsning.
Den Danske Bank er en meget tung bekendtskab og tids krævende bekendtskab, Som datter til en aldrende mor har jeg ikke tålmodighed til deres arrogante og lousy kundeservice over for min mors behov. Mon ikke andre oplever samme dysfunktionalitet. Nu på 8. dagen gave jeg udtryk for min dyb undring over bankens fremgangs måde og kvinden jeg talt med forstod det ikke. Det ser ud til, at kulturen i banken er at fremgangs måden er blevet normen. At kunder ikke skal kunne forvente service eller at kunne forvalte deres egne penge. Den slags kulturer kan blive helt accepteret blandt ansatte og ledere, hvis det drypper ned fra lederne. Ligesom hos en dysfunktionel familie, hvor de voksne modellere mærkværdigt adfærd for ungerne. Men hvad er lederne i bankens motiv? Har de et motiv eller er de slet ikke bevidst om hvad de har skabt? De mister med god grund flere og flere kunder.

Jeres TV bokse virker ikke. Jeg har vitterligt betalt i flere år for noget der ikke virker og derfor har i ikke levet op til jeres aftale. Jeg har henvendt mig mange gang, skriftligt, telefonisk, i chats, om dette. I svarer ikke tilbage.
Jeg har nu afmeldt boksen og TV pakke.

Den eneste grund til jeg bliver hos jer, er at jeg er overvældede af synkronisk syg barn i hjemmet og ikke har overskud til at sæt mig ind i internet og telefon hos en anden udbyder.

I have now sent an email to four different email addresses about being charged for a product I didn’t order, that I was not informed that I would be charged for and which I do not want. The product costs a lot if money. It is the third time MindValley is charging me wrongly. It is just not ok.
I have not heared back from them. I have waited three hours on their chat, after posting my compliant on chat. I have emails to and from them that prove me right.
I will not rest until they act on the proof I have provided them.

I am beyond deverstated by MindValley. Again. I love the products. But MindValleys ethical behaviour in the billing, sales ot what ever department are so horrible.
Yes, once again they have withdrawn a large amount amount of money. For something that they have no warning about. For a product I do not want. 312 USD. In December it was for a product (MindValley Mentoring) that I has diacontinued in April of 2020.
They have not refunded this amount. I was told that I had not discontinued the product. But I had.
Also, the All Access does not work very often. Gaining access to the programs is impossible for days and even weeks at a time. So I m paying for something that I am not given access to.
I have written several times totally in vain. Maybe I should post my email correspondence with MindValley here on Trustpilot.
Please respond MindValley.

Please please please, MindValley, sort out:
-your billing
-sort out your apps that won’t allow All Access, despite All Acces is plaid for in full.
-your links to “included in All Access” Omvana, but then charge 509 DKK (about 70$)

-Your billing:
-I am being chareged for services I have cancelled. I cancelled Mentoring April 2020. You charged me again for mentoring Dec 2020. I wrote to you about this, asking for a refund. Still havn’t recieved it.
-This year you have charged me about 250$ more for my All Access membership than the amount is meant to be.

Apps that won’t allow access for paid services:
- I have written to you via e-mail. I have also chatted to you. Yet no one seems to be able to help sort out this problem. Time and time again, for months at a time, I am unable to access new Quests. And yet I have paid for that very access. Not once have you help sort this problem out. I get the same spiel about how to do. Yet the spiel does not work. Not once have you compensated for the months of no access.

Your links to Omvana:
I recieved an e-mail from you, tælling me that Omvana was now included in my All Access membership. All I need do, you wrote, was press the link to Omvana in App Store and download the app and I would have FREE access to Omvana.
So I pressed the link from that very e-mail, downloaded the app and was charged 509 DKK. About 70$.
I again wrote to you and was told that this was my problem, that MindValley wouldn’t and couldn’t do anything about this. That I had to sort this out for myself. Write to Apple and get the amount refunded.
So I did just that. But to the wrong address, which I discovered too lave and have not been able to get a refund.

Being a member og MindValley Mentoring has turned out to be very expensive.
Being a member of All Access and trusting your information in your emails has also turned out to be very expensive,
I am paying for a service I cancelled April 2020 (Mentoring).
I am paying for access to All Access, whole the app won’t give me access.
And I am being charged 70$ for something that is included in what I am already paying for. Being a member of MindValley is terning out to be fraught with so much extra work and stress that have nothing to do with Inger work or self development.

Not good enough. At all.

Now, please do NOT send me off on yet another goose chase, where I spand hours trying to get hold of customer service or get told the same totally ineffektive nonsense about how I can access what I am paying for. Kindly refund me all amounts due. There are three. The Mentoring. The over chartring of All Access. And the “free” Omvana. You really ought to repay me for the months of no access as well.

The Quest you have are actually really good on the whole. It is the billing team and the customer service that seem to be so under qualified.

Pernille fra Changes online salg (i chatten) har lige reddet Changes salg til mig. Så jeg takker Pernille og mon ikke også Change vil takke Pernille. Efter mere en time online, med fejl i gå til kassen systemet, sikret Pernille mit køb. Fem stjerner til Pernille. Tre stjerner til Change, som skal rette deres IT gå til kassen fejl.

Rigtig god oplevelse

Den eneste grund til Blockbuster får 4 stjerner frem for 5, er at prisen på den nye Joker film så høj. Alt andet ved oplevelsen var så utrolig nemt og fornøjeligt.