Adi

Hi,

Let's take a look at your account, please can you provide me with your account details via the link I have sent.

Thanks,
Nadim, IONOS

Edit: 23/01/2023

Hi Adi,

Thank you for sharing your details. After reviewing them, I noticed that your MyWebsite contract has already been cancelled, and the invoice in question pertains to domain renewals.

I also see that you had a conversation with my colleague, Sinead. She has successfully addressed your concerns by cancelling both the domains and the related invoice.

I apologise for any inconvenience this may have caused.

Thanks,
Nadim, IONOS

Hi Adi,

As previously discussed, you spoke with my colleague, Sinead, who resolved your issues by cancelling both the domains and the associated invoice.

However, due to the removal of your payment details, we are unable to process the refund. To resolve this, please reach out to our billing team at 0333 336 5780.

Thanks,
Nadim, IONOS

Dear Customer,

We understand that you were charged more than £10 for the top-up. We apologise for the inconvenience. Further to our telephone conversation, we would like to inform you that Lycamobile will not charge extra money for top-ups. We realised that you had purchased a voucher. We suggest topping up online by using a bank card: https://www.lycamobile.co.uk/en/checkout. For further assistance, please reply to us at our email address: trustpilotreview@lycamobile.com.

Regards,
Albert
Lycamobile team

Updated response:

Dear Customer,

Please share the soft copy of the bank statement to our email address, trustpilotreview@lycamobile.com, so that we can check and assist.

Regards,
Albert
Lycamobile team

Dear Adi,

Thank you for giving us feedback on your experience with our services. Please accept our sincere apologies for any inconvenience caused.

Please note Small World has to receive your payment before being able to process it in the country of destination. In addition to that, orders pass through verification process to ensure safety and regulatory compliance.

We remain at your full disposition; you can contact us over the phone or email.

Yours sincerely,

Small World Money Transfer

Dear Customer,

Thank you for taking time out of your day to leave us valuable feedback- it helps us out a lot. We are very pleased we could provide you with a safe and reliable service. If there is more we can do, please do not hesitate to get in touch with us.

If you would like to keep up to date with our company, follow us on instagram @cloudpharmacy.

Regards,
CP

Thank you for sharing your feedback. Our sincere apologies for the inconvenience that this has caused. Pleasee be advise that you make your first purchase with Groupon, your credit/debit card number is transmitted by encrypted SSL directly to a secure electronic vault for your convenience at the time of checkout. Please be assured that at no time is your credit card information ever stored on our servers. Since your enquiry involves sensitive payment information we will need to contact our escalations team who have clearance to handle this kind of data. This will ensure your data is treated with the utmost security.

Groupon Customer Support