Chris

Would not recommend using via a company commercial portal. Not a very professional experience from the Taunton branch. First hire car they ignored me asking them to sort collection from a hotel at Heathrow. They left it at the hotel to get charges. The return hire for EDF - after speaking to the Taunton branch manager who told me they would pick up later, they did not pick up calling me after 5. Which went past the booking (confirmed in the Enterprise booking email). Taunton branch staff are just not good. Multiple mistakes and unprofessional, from staff to manager.

Disappointing experience on a call today.
First payment and charged me in the middle of the pay month; charged me an extra £22. Then after setting up a repayment plan to pay on my payday and reoccur payments on that date was told it would impact my credit file. Really disappointing start to an agreement, it’s my second agreement where my other agreement which comes out one day after my payday (unproblematic). I honestly think it’s bad that they charged me £22 (my repayment is only £23.91) and then to do that with the credit file as well. I wouldn’t recommend Novuna and doubt I will want to use again on a SCAN computers purchase.

Key for Windows already used, so it gave me an error when trying to activate. The support took an hour and a half; however immediate key was provided in an email - i did include a screenshot. The 2nd key registered. 4 out of 5 stars given.

Software Insider Advantage Programme - complete scam and unprofessional support. Site barely works, and the support ticket mechanism is rubbish, but the worse thing are the staff who are useless.

I like the site. It’s good prices and reasonable delivery except there split shipping policy. The sites usable not great without a sort.
Customer Service is pretty poor on the chat. I told them about an issue with Apple Pay which leads to automatic card processing and they told me it’s not their side. When I bought the items from magic madhouse - I did not have the same issue on the same phone a few minutes later. I spoke with Amy. It’s a shame as ZATU would be my go to, but she just would not listen to what I was telling her and in turn I went elsewhere. Would like ZATU to respond and maybe fix there website bug. 3 out 5 though if the customer service wasn’t poor it be 5 out 5, maybe 4 due to split delivery policy.

I bought a iT13, it arrived new and after six months of use failed to turn on. When taken apart one of the components burnt out rendering it useless. The PCB was significantly scorched and I am genuinely surprised it did not catch fire. I have uploaded images online. When contacting Geekom they were not really concerned with the issue and also stated there was no UK repair centre so nothing could be done. I recommend avoiding and building your own small form factor pc and then you can repair it.

Avoid the products. Recently after purchasing (which was new) - the device stopped working. It was a higher end IT13 - when opened one of the components had burnt out scorching the PCB. This rendered the device completely useless and Geekom had no interest in the fault (the scorching was so bad I am genuinely surprised it didn’t catch fire). There are no UK repair centres and they stated they could not identify when it was purchased despite showing them pictures of damage and serial number. If your device fails - you are screwed. Don’t risk it; if your looking for small form factors go and build one yourself - at least then you can replace defective parts though I’ve never seen any modern IT with a physical failure as significant.

Did not dispatch timely; messed about by DHL. Did not respond to complaint. Wouldn’t recommend or use again.

I have used hire three times now; they are always easy to work with and very good.
Machines are always in working order and can normally accommodate extensions.

2nd review, as evolution disputed me naming the underwriter and the rep who delayed my application, messed me about considerably. Evolution charge large fees, you do all the work and truthfully I’m not convinced you get the product you want due to their overly ridiculous affordability. It had taken weeks and you have to remind of emails. There are better companies in my opinion you just need to look for them. Also don’t get referred to them as you’ll just pay even more. Like I say terribly company to deal with, terrible approach to lending, expensive fees, incapable complaints team and they go out of their way to remove negative reviews rather than fixing things. Even their trust pilot person lacks ethics - how many more reviews have been removed? Just wait the bs response pretending they care. Just don’t use them, they get worse as you go deeper into your application.

Disappointing experience today. Just not reliable at arranging a call back trying to speak to stefan; and did not respond to txt messages. Cannot recommend.

Superb just can’t fault. Well packaged, good communications, as described, well priced. Well designed website. This met all expectations 5/5.

Somewhat disappointed with the store this Sunday. Having paid £600 two weeks ago for tiles and extras; to ask for reasonably priced 2x two part leveller - (currently sell at £36 each, other online is £14 with about £20p&p, £20 online with free delivery, £17 on Amazon free p&p) I felt the store could have been a bit more fair on its price given a recent decent sized order of tiles. The price given was £11 cheaper for us collecting. I have 4 big projects (kitchen/utility, 2 bathrooms and wc) - it strikes me that tops tiles absolutely wipe out their customers on trims, and extras. I was already partially annoyed they discredited NHS blue light for my partner & forces discounted (which they do on their online site) - so I think it’s an overpriced store a bit unfair to existing customers. We went elsewhere for the leveller that Sunday; unlikely to use store again for the rest of the house renovation. Little bits of care retain customers, and I’d recommend you look at others and really consider avoiding all the extras such as adhesives, levellers, trims, underfloor. The after care at Taunton isn’t great but the Topps brand overall is overpriced.

Had a really bad experience with Edinburgh East. Kept my package for 2 weeks; between seller and them took ages to sort payment. Then assigned fedex express and they didn’t collect or deliver; P&S did not respond to messages sent by email or Facebook. Then told me after reviewing on google they would send again; and fedex express still didn’t collect (no message from P&S or explanation). I took time off work for this; and really disappointed. Strongly recommend not using; incredibly unprofessional. Seller should have just used a normal courier service. I’m expecting some BS response on here which won’t compensate my energy or time wasted.

Review is about the online experience. You get 10% off for registering but there are a whole bunch of caveats as I learned buying a Garmin watch; but it’s not just email sign up - it’s a barrage of text messages where your forced to give your phone number for phone marketing which later burns you when you realise they have so many caveats in T&Cs. Really poor approach to marketing for what is meant to be a leading UK jeweller. You should either honour the discount or not have at all, and you certainly shouldn’t be encouraging phone text based marketing. Shame really as webpages, pay services are very good. Online customer service were pretty unhelpful.

Ordered an EPDM roof vent, it had a tin sheath and arrived with no packaging other than a carboard box, leaving the tin mangled. When requesting a refund for one of the items (only one was mangled) they told me i should hammer it back into shape (as if i would get a seal with that - the tin is meant to chamfer and allow the rain water to poor away it even has ridges to support that concept; with dents it does not). Absolutely poor they did not arrange a collection for stocking a poor quality product. I will not be using further and have decided to buy the rest of the double garage EPDM elsewhere, I recommend avoiding as their returns policy is shocking. Both James and Star were useless to support taking days and being unhelpful. Avoid the company. The moment you hit a problem - they will not help resolve or take liability.

Update - after the response back. Really recommend going elsewhere; poor quality products which will cost a lot to send back. With no support or liability for poor packaging of materials and terrible staff. I would have been devastated had this been hundreds of pounds worth of materials.

Products are good, but I found myself ordering a lot of samples to colour match kitchen cabinets - samples were very different to the website and to the packet colour.
The website is poorly designed not having any clear colour comparison chart; encouraging buying lots of samples. When I reached out after having purchasing about ten samples; there was no desire to recognise what I bought - they should really be embarrassed it took that many if it were professional. I think the prices are far to high for what is being sold, and wasn't to keen on Sam's response which really was lazy and poor; and encouraged junk mail - a pet hate of mine.

Have used twice; delivery was done by Royal Mail not a budget courier - quick and painless. Only minor quibble is p&p. I found the same item cheaper on eBay (from this same place). So maybe potential to align in the future. But otherwise good value, good delivery, easy to use website and incredibly quick - ordered Thursday arrived Saturday. Thank you so much 😀

Website is incredibly informative (with good detail), easy to navigate, it has good payment options. They use Royal Mail and not some budget courier, RM gives good updates, ordered Thursday and arrived Saturday, online prices are good, invoice in box, proper size packaging for what was ordered.
Build & Plumb imo faultless experience; a pleasure to purchase from you. Thank you

Three occasions I have been ignored by Klarna and told they will transfer me to the specialist team not to hear back. They refuse to file a complaint to the financial ombudsman. This is an awful company and awful staff, Anuja, McNoren, V.X Diesel all incredibly rude - they sound and acted like bots. If they are real then it’s truly shameful. I didn’t realise how corrupt this company was making it so difficult to repay, for example grouping repayments and not allowing for any form of partial payment, or work with pay dates, they also don’t stick to their own policies for payment when goods are not delivered. Going forward I plan to delete account and app, stick with PayPal. The app also deletes past conversations preventing historic recall of conversations. For UK companies I honestly think you should avoid Klarna.

Update to response:
This is another truly shocking example how bad Klarna are, please feel free to look at the UK hyperlink Klarna posted. Note on it where the address of a Klarna complaints adjudicator is - non existent. Further realise that they closedown any ability to communicate on the pay in 3 item once a final decision is made preventing a customer resolve any issue or seek support, and there is no further method to contact within the app nor raise a complaint. Also phoning results in a customer being told a specialist will call back which never happens. As stated the Financial Ombudsman should look at this and I will be contacting, the fact the response provides a meaningless procedure shows intention only is to make money. Klarna staff are as bad as this app, with sloping shoulders beyond measure, and any reputable sales company valuing customers should look at alternatives than Klarna for their own credibility.