This same Airtasker support representative marked my ticket as “Solved” even though my concern was never resolved.

To be clear, I submitted a ticket regarding this concern. I later checked the ticket status and found that it had been marked as solved without any proper resolution or satisfactory response. I would like to understand how a support case can be closed when the issue raised by the customer remains outstanding.

The response time was also unreasonably long, and the handling of the matter demonstrated a lack of proper review and analytical assessment of the information I provided. Instead of addressing the actual concern, the ticket appears to have simply been closed.

I asked another Taskers on the group their experience regarding this and its been the same