Absolutely unacceptable customer service.

I have sent 10 emails over the past two days and received not a single response. We are travelling with our elderly parents on 15 September, and although our bookings originally showed the same departure time, their flight is now two hours later than ours.

Despite repeated attempts to contact the company, nobody responds or offers any assistance. Completely unprofessional and unacceptable. I strongly advise against booking with this company.