Arranged a hearing test at home for my 91 year old mother. All went well and the franchised staff were very helpful. We agreed to purchase a set of hearing aids for around £1500.00. The fitting and testing all went well. After a couple of months an issue appeared with one ear. As discussed on purchase, we contacted Specsavers who passed us to the franchised staff, and asked for someone to visit(at their convenience) to help with the solution. They were extremely unhelpful and told us to send in the problem ear price and they would check it first. When we explained we were told they would visit anytime after the fitting, we were told they don’t have any staff available for home visits due to maternity leave and the only other staff member was covering all in house surgeries.
Clearly Specsavers home visit service is a sham!