They lock me out of my account so I can't even submit a delay repay which is business as usual with Southen. I can't speak to anyone to get it resolved so have submitted a contact from which could take up to 20 days to be dealt with. I try to avoid travelling with them but when I do it's awful. Their trains are poorly kept, often late or cancelled. They need to up their game. South Western Railway are in a different class. I'm sure Southern will ignore this, just as they have with every other communication. It's a case of put up and shut up!