Southern Bewertungen 

Awful service, always delayed or cancelled trains. The tickets are over priced for such a poor service.
Staff are always polite but everything else is poor.

Overall the rating would be higher. I pay for First Class yet recieve a second rate experience. I commute daily of around 70 miles 12 stops yet anyone is allowed in First Class. Please, we pay the extra, make it that we get what we pay for.

Completely and utterly inept. 12 years experience of commuting on this absolute shambles. They can't even provide a mediocre service. I wouldn't rely on them to ever get me anywhere on time

Overpriced, constant delays, cancellations, poorly designed app., just completely appalling in all regards. Embarrassing.

I travel on alot of train companys throughout the country and southern are by far the worst by a long way.
They are absolutely useless they have let me down so many times.I go to the station and am very surprised when I get a return trip to London without some problems.
And they don't give a sh....

Train got delayed so missed connection
Staff could not care less

Appallingly crowded 15.35 ex Victoria to Portsmouth. Only plus point was the extremely funny guard's commentary which helped to make the journey less awful. He did a great job! Nationalise Southern soon please, and put him in charge!

Filthy trains, completely stink, dirty seats, litter up and down carriages, delayed, cancelled or nowhere to sit. Terrible!

Delayed by 1hr today. Missed my next train and ended up wasting 2hrs in total. Rubbish service

Train got cancelled, then got told get the metro bus, they are accepting our tickets.... Metrobus had no clue and rejected loads of us.
It literally took me an extra hour to get home... I pay £150 a week for the tickets and that's the compensation... 40 pence.

Southern Railway you're a bunch of scamming aholes who just absolutely rips off there customers, but can't even spend enough money to make the trains safe during summer, let alone give a reliable service.
In 2 weeks I've been delayed 4 of 5 days every single week.

Absolutely useless, no wonder the country can't afford to get to work half the time! I pay my rent in trains, yet compensate an hour delay, having to walk a lot of the journey home, 40p. Wow. Just wow.

If i could give none i would , worse service in the world , you did it again , and you act pround , what clowns !!! You only have to go from A to B but only 10 % of the time make it !!!!

Normally I wouldn't think twice about giving Southern rail a bad press. Whether its due to their disgraceful lack of reliability, dirty trains or anti social behaviour on board.

But I do feel the need to commend the drivers of the Lewes to Seaford service. So often have we arrived on a service at Lewes which was delayed and the wonderful Seaford drivers have waited that extra few minutes to allow affected passengers to comfortably board their train. Well done and lovely gestures such as this make a massive difference and have been noticed by many.

They lock me out of my account so I can't even submit a delay repay which is business as usual with Southen. I can't speak to anyone to get it resolved so have submitted a contact from which could take up to 20 days to be dealt with. I try to avoid travelling with them but when I do it's awful. Their trains are poorly kept, often late or cancelled. They need to up their game. South Western Railway are in a different class. I'm sure Southern will ignore this, just as they have with every other communication. It's a case of put up and shut up!

On 11th of April 2016, I attempted to purchase a day return ticket from Balcombe station to Central London using the on platform ticket machine. My first attempt failed and no tickets where delivered. I tried again and this time I received the tickets.
Later when I was looking at my credit card statement, I noticed that I was charged twice. I complained to Southern and got absolutely nowhere. Then I tried the rail ombudsman service and to cut this story short contrary to any reasonable expectation of how a company should take money from their customers, Southern railways in effect expect me to prove that I have not received both tickets. NO Staff or any other passengers were at the station at that time but they insist that two tickets were printed and they were no tickets left in the machine! They insist that there was nothing wrong with the machine at the time without providing any proof whatsoever towards that and amazingly this totally unreasonable and insulting behaviour towards the passenger is actually accepted/supported by the Rail Ombudsman stating that there is no proof that two tickets were not issued, rather than seeking proof that two tickets were issued, collected, and used which is very easy as the tickets all have barcodes and can be traced!

A signalling failure meant lotsof cancelled trains. The staff at Victoria were either totally disinterested in helping customers or unable to help passengers with alternatives -a complete joke. Southern alos keep very quiet a small print condition that disocunt tickets are non-refundable.

Travelling by rail with young children isn’t always the easiest experience, so it’s worth recognising when things go well.

Early on a Sunday morning, my daughter and I were catching the 09:32 train to Victoria from Chichester. We showed our tickets, they were scanned, and the friendly member of staff at the barriers greeted us with a smile and let us straight through. Simple, quick and stress-free.

We’ve had some less-than-great experiences at barriers in the past, including getting stuck on the wrong side and even having my bag and arm caught in the gates, so this was a refreshing change.

A big thank you to the lady working the barriers that morning. A smile and a helpful attitude made all the difference, especially when travelling with a five-year-old.

This is exactly how customer service should be.

This app is appallingly bad. Very easy to order multiple unwanted tickets by mistake. Then impossible to find the way to get a refund. Very very bad profiteering.

Terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible. Cannot express how bad this train company and its service is,

Will NEVER, EVER buy tickets in advance for your absolutely abysmal service. Will in future (if I have to use your dreadful railway) walk onto the platform to ensure the service I require is running and then go back and buy the required ticket(s). Not sure how you get away with such a shoddy service

I was due to return to Gatwick Airport from Canterbury.

Due to rail delays all day which continued later than originally planned it was impossible for me to complete the journey for my early flight the next morning.

Cancelled trains made it impossible to complete the journey and its three changes.

Due to this situation I was left unable to travel on the ticket I paid for and had to pay for alternate transport in a car. The driver had a 2.5 hour return journey and of course I paid for the gesture near midnight.

The rail system was in total chaos so I did not think Southern Rail would refuse any refund.

Instead of checking the network chaos they used the excuse that they could not find my train.

The claims process which gives you no option to elaborate if necessary merely asks for ticket confirmation and leave time.

I had three trains so assumed that they would see if the journey was viable from the start point to the end point. They did not, they just declined my claim.

The email was from a black hole “no reply” source so no means to elaborate.

If this is their idea of honesty then they are devoid of morality.

Whilst most train users have little option than to use the available schedule and train line operators, they are not there to serve and honour the contract, they are thereto make money and screw the public with dishonesty and incompetence.

Thieves and con artists.