Cancelled the parking more than 72 hours before travelling. Never received the refund. Contacted them many times by email and text and they always promised that the refund had been processed, with different refund dates given each time. The last time I spoke to a very rude and abrupt man who said it had been processed then hung up. I then got an email from them telling me to ask by bank for chargeback as their payment processor isn't working. So it appears the 3 different people I spoke to lied about the refund being previously processed.