My experience with the Goodfellows Mitcham branch regarding the sale of my property and a potential purchase was marked by a lack of proactive service and poor communication. During the time my house was on the market, I attended several viewings and noted a lack of proactive effort in highlighting the property's key selling points to prospective buyers. I raised these concerns with Jonathan, and while there was a slight temporary improvement, the overall approach lacked the professional sales drive I expected.
More disappointingly, I encountered significant communication issues regarding a property I wished to buy. I had made an initial offer and explicitly requested that Jonathan notify me if the seller’s circumstances changed or if other interest developed, as I was prepared to increase my offer. Months later, I discovered the house had been sold to another party without any contact from the agency. When I followed this up, Jonathan denied agreeing to keep me informed
The lack of accountability and professional courtesy was further highlighted when I gave notice to leave the agency; no one called to discuss my concerns or provide an exit conversation. I only received a message months later asking if I needed help finding a home once they noticed my property was under offer elsewhere. Ultimately, the agency’s failure to communicate resulted in a loss for all parties: the seller missed out on a higher price, and the agency missed a larger commission, as I would have outbid the sale figure. This experience demonstrated a regrettable lack of both customer care and business intuition.