Dear Ennen,

Thank you for raising your concerns again. As stated in our previous replies, we strive to handle all matters carefully and fairly.

We would like to reiterate that we have a formal complaints procedure designed to thoroughly investigate and resolve all issues. If you have not yet submitted your concerns through this official way, we encourage you to do so. This enables us to handle your complaint adequately and efficiently. You can submit your complaint via www.coeo-incasso.nl/klacht.

We assure you that we take your complaint seriously and strive for a clear solution. We look forward to hearing from you through the appropriate channels so that we can address your concerns in an effective and satisfactory manner.

Kind regards,
coeo Incasso