Crew Clothing Bewertungen 

Yes just retrieved from the post box all nicelely placed.

Discount code accepted on website at checkout but no reduction in price was given.
Customer services were totally incompetent and just claimed the discount code was not valid.
Too many companies now offer discount codes with small print invalidating 99% of circumstances under which they can be used.
But to fail to reject the code on checkout is very dodgy

Ordered a jumper as a birthday present. After 4 weeks I emailed to ask where the item was, Crew had cancelled the order due to ‘stock issues’ but hadn’t bothered telling me!

It has to have the worst delivery service out there. It always takes days longer than they say it will and is never there 3-5 working days. This time I was not given an option to click and collect.
In future it it’s not in the shop then I’m not buying.

Delivery was on time and followed instructions

I purchased 5 items back in July & 2 items never arrived. I emailed Crew to inform them the situation & they emailed back asking me to be patient.
It’s now October & i still haven’t received my items or a refund despite numerous emails requesting to deal with the situation. I won’t be purchasing from crew again.

Whilst this review is not directly about Crew Clothing, it is directly about the company they use to handle their job advertising and applications. I love Crew Clothing and so applied for a job using their Harri.com HR website as instructed. Heard nothing for a month and then had a series of phone calls from a very young, stressed out woman who refused to tell me her name and then started telling me that they’d had all sorts of problems with their systems. She said she’d call back but never did and I have since deleted my account and withdrawn all job applications with them. If a well known and loved business like Crew Clothing sees fit to rely on a dreadful company like Harri.com for all their HR processes, that doesn’t bode well at all. Having seen all the really negative reviews for Harri.com, I am surprised and saddened that Crew still rely on them. They are potentially causing Crew to lose out on competent and hard working people, which is a great shame.

A 3-5 working day delivery has changed to a 7-10 working day delivery and here we are 16 days later and I'm still waiting.
Terrible. Need I say more

I ordered 2 items some weeks back. One item arrived but it took several emails for them to say the other item was now out of stock. I ordered another item and it failed to arrive - "lost in transit".

Shame - the one item I received seemed good quality, but their systems obviously need reviewed. I won't be ordering again.

Would give 0 stars if I could. I ordered a sweatshirt on 10 Sept. No updates, nothing sent. I queried where the order was on 29 Sept. Answer "we would now deem this order to be lost in transit." The order can't have got lost as nothing was ever sent. I requested a full refund, but I only received a refund for the sweatshirt. I then had to chase them for a refund of the shipping cost. Would have been more understanding if this was a one off - but due to the number of negative reviews its clear this company can't run an ecommerce business.

Shopped on the sale this summer for my toddler ( just under 2 yo ) - spent a fortune and sized up - 3-4, 4-5 yo.
These clothes sizes are SO inaccurate, a winter coat for 3-4 yo would barely fit my son who is not even 2 yet and is a regular sized child.
When I wrote to customer service to make them aware of the inadequate sizing and asked to be sent same coat in bigger size, all they did was say sorry and sent me a return QR code so I could get a refund. Didn't offer any other options, didn't care this was our son's only winter coat and that we spent £24 ( not on sale this coat is priced £44!), told me that this coat is now sold out but even if it wasn't it's not their practice to offer replacements. How poor of an experience all together. Suffice to say I will not buy anything more from them, especially for my child. Very disappointed.
Update: the brand response to my review offering the same explanation and saying sorry is not helpful once again. Unless you'd offer a solution or come back to say " we will take care of this and update our care labels with height and review our sizing etc". No point responding just sorry and do nothing more. Again, disappointing.

Delivery time was very good.
Disappointed that both packages were wrapped in plastic (outer cover) surely they can do better this and provide an alternative to plastic as the clothes are also in plastic bags. These claim to be recyclable

Also disappointed that all the clothes are made in China, when I looked on the website I couldn't find this information. Maybe I didn't look in the right place. If I had seen this information I may not have bought the items.

I ordered 2 items from the sale on 25th September, only to be told on 8th October that they were not in stock. I won't be trying them again!

This will be the last time that we buy from Crew. I had forgotten how slow and incompetent they were last time and stupidly reordered something. Over 3 weeks later, no sign of the item, no email communication or updates. Have chased and they have blamed it on a warehouse move. Can’t recall what the last excuse was, but there’s always something. They don’t deserve repeat customers. Terrible service and absolutely no idea when the items might turn up.
Update: after some weeks of waiting, Crew has cancelled the order! Shambles.

Called in Northallerton branch at10.30 this morning and assistant behind counter didn’t even look up from what she was doing to say good morning!! No other customers in shop so no excuse! Don’t deserve business if this is how they treat customers

Well packaged sweatshirts are great lovely colours had a blue and a green material is as described

Ordered two men’s jumpers from their sale items. On both occasions the order was accepted on'y for several days later to receive an email telling me there was an error in stock and the order can’t be fulfilled.

What on earth is going on? Both items I ordered are still being advertised on their website. Not a way to treat their customers !

Ordered jumper online and got email Not in stock and refund issue will take 7 days . Thats an indication of a poor Business . This was first and last time . Even no comments from company on trust pilot means they dont Care . They are very good at deducting money when it comes to refund takes 7 days . Its a joke, never ever again from them

I’ll never try and buy anything from Crew Clothing again. I placed an order for two items in the sale. The item details indicated how many items of each were left in stock. The confirmation email said that due to moving warehouses it could take up to 10 work days to get the items.. not great but I accept these things happen. The following day I had an email saying one of the items was out of stock. Very poor considering it WAS in stock when I ordered. Two days after that I got another email saying the second item I’d ordered was out of stock. No
refund has come my way and the whole experience has been one of the worse online experiences I’ve ever had. It feels like all orders are coming from China. Crew Clothing need to up
Their game.

I have been out this morning and not long got back. I can see from an email message that you have delivered a parcel to me but I have no idea where it is or has been left. Very disappointed no note in the letterbox to tel me where it is and nothing on the message to say it has been delivered. Perphs someoen can please contact me to let me know where a parcel ahs been left. This is not the first timethat this has happened. It makes me worry about any furture orders I place. As every order this time during just over a week has been a problem. I then have to spend my time trying to find out where the parcels are. Not very good service at all. Sue