Your engineer was very personable and contacted me when he had set off and gave me an accurate arrival time. Experienced and professional. Kept me informed at all stages of the installation. Tal... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Rather untidy cable work and one of the boxes stuck to the internal wall with double sided tape instead of rawl plugs and screws thus blocking off over 50% of the cooling vents on the rear of the box... Mehr ansehen
Unternehmen hat geantwortet
The engineer was simply fantastic. I was made aware of the time he was arriving and when I got home from work he was already working on the pole outside. When he came in the property he asked where I... Mehr ansehen
The engineer who came to our property on Thursday 3rd September was exceptional in his attention to detail and care for his things were done. He knew exactly what he was doing and made sure that e... Mehr ansehen
Unternehmensdetails
- Telefon- und Internetdienst
- Internetanbieter
- Internetdienstanbieter
- Telekommunikationsunternehmen
- Telekommunikationsanbieter
Vom Unternehmen geschrieben
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
Kontaktinformationen
Vereinigtes Königreich
- www.openreach.co.uk
4,6
Hervorragend
397.945 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Das haben sich andere Leute angesehen
Very helpful and the woman was so nice…
Very helpful and the woman was so nice and sorted the problem with no hassle
7. September 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
It was Friday afternoon
It was Friday afternoon, and I guess the engineer was having a bad day.
Not a good combination for satisfactory service.
4. September 2026
Antwort von Openreach
Hi Ian,
Thank you for contacting us via Trustpilot. I am sorry to hear that your experience did not meet your expectations. I am also sorry that your interaction with the engineer left you feeling as though they may have been having a bad day. This is not the standard of service we aim to provide. Please accept my sincere apologies for the inconvenience caused. ^Raya
Lazy cheap work
If you have issues with Openreach, either with their illegal or unethical work, raise it with your MP and demand they raise it with Liz Lloyd MP who’s ministerial role is to manage and set the laws that Openreach are “meant” to follow. Put pressure on him to better regulate Openreach who currently seem to do whatever they want with no repercussions even when they break the laws governing cable placement
Openreach have run their new fibre cables over my garden and house purely because it’s the cheapest easiest option even though there was no need to do it. They now refuse to move them saying they can legally do it. Such an arrogant company with no morals or ethics. This fibre roll out is being done as cheaply as possible with new poles going up everywhere as they are the cheapest option. And this is because the government changed the laws for Openreach in 2017 to allow them to do this
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Openreach
Hi there, Thank you for sharing your reviews on Trustpilot today. ^Openreach
Broadband down no repair in sight
Broadband went down Friday. No storms or bad weather. Latest estimate (of 4) is 7+ days to repair. Country location so no mobile, completely disconnected, can't call emergency services if needed. No information from Openreach who simply hide behind service providers like cowards. No urgency, nothing. Terrible organisation. Last year Scottish Power repaired the entire electricity network after a storm in 5 days, but it takes Openreach over a week to repair one cable.
7. September 2026
Bewertung ohne vorherige Einladung
Engineer pleasant knowledgable and…
Engineer pleasant knowledgable and explained everything he was doing
4. September 2026
The engineer was superb
The engineer (Steve) was friendly, human, efficient, and personable. He did a great job and his presence was calming.
Much appreciated the good service.
3. September 2026
From the off the fitters were adamant…
From the off the fitters were adamant that they could not instal the router into our lounge as we live at the rear of our property every suggestion we made was met with cant do health and safety issues
4. September 2026
Antwort von Openreach
Hi Raymond,
Thank you for contacting Openreach via Trustpilot. I am really sorry to hear about your experience, particularly as you had a preferred location in mind for the router. While there can be occasions where health and safety requirements, property layout, or engineering constraints limit where equipment can be installed, I appreciate how disappointing it must have been to feel that every suggestion was dismissed without a clear explanation. This is not the level of service we aim to provide. In relation to your concerns, I recommend contacting your service provider, as they are best placed to review the installation and, if appropriate, arrange for an engineer to assess whether the equipment can be relocated to a more suitable location. ^Basundhara
On time and very respectful of my property
Showed up in the time given and lovely guy. Very polite and respectful of property. He struggled as to which post to run the cable from as in a difficult position. He requested help from a colleague and they soon figured out how to get the cable to my property. Great guys and worked quickly, up and running in no time.
3. September 2026
Polite man
Polite man came and sorted out my EE network and may a autistic young person very happy .
3. September 2026
good communication.friendly and polite…
good communication.friendly and polite service.
2. September 2026
The man installing the fibre broadband…
The man installing the fibre broadband was very polite and helpful
2. September 2026
Poor Service: Badly Equipped Engineer Wasted My Time
We had ordered our EE box and waited 2 weeks for an engineer to visit and set everything up. The engineer arrived but couldn't find the hole to install the fibre. Because he didn't have the equipment to make the hole, he just left. Turned out there was already a hole, he didn't look properly and now we have to wait 5 weeks for another engineer to visit. We have been without WIFI for 7 weeks!! Really not happy with the services, very sloppy. Please make sure your engineers carry all the right equipment for whatever the job may be.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Openreach
Hi there, thank you for contacting us via Trustpilot. I'm very sorry to hear about your experience and can completely understand your frustration. I understand that how frustrating it must be to then be told that you need to wait a further five weeks for another appointment, especially after already being without broadband for a total of seven weeks. Please reach out to your service provider who can help to get your services up and running. ^Debangshi
Too start with 1st time 3 weeks ago…
Too start with 1st time 3 weeks ago engineer did not come to house fixed it on a Tuesday after no broadband service or tv service for over weekend then it went off again on following Monday and repaired on Tuesday now off again getting repaired again on Tuesday it has cost me a fortune to get data for house and kids but still no communication with bt or ee to get compensation on money I had to spend especially when I already pay out £133 a month seriously need too leave this service if it happens again feed up getting runaround
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Openreach
Hi Customer, thank you for contacting us via Trustpilot. I'm very sorry to hear about the ongoing issues you've experienced and can completely understand why you are feeling frustrated. From your comments, I understand that the initial engineer did not attend your property as expected three weeks ago, leaving you without broadband and TV services over the weekend until the fault was restored on the Tuesday. . While Openreach is responsible for maintaining the network infrastructure, any requests relating to compensation, billing, would need to be discussed with your service provider, who can review the impact of the outages and any costs you have incurred as a result. Please accept our sincere apologies for the disruption and inconvenience caused. ^Debangshi
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