Moneyway Bewertungen 

I got broken car (piston were all ruined) on finance, It took me 1 year to return it and complete the procedure. they took car back, ride it off and then resell it to someone else. They owed me but instead they only apology that they are closing the account. Since 2019 they have been selling unknown debt to multiple companies. Despite they closed the account and there was not debt at my end. Such a stressful company.

Extremely disappointed with Moneyway.

I took out a car finance agreement in good faith back in June 2024 through a dealership and I was completely transparent from the start that I do not hold a driving licence as the car was intended for my daughter. The application was approved with no issues and the dealership even allowed the V5C to be registered in my daughter’s name without any concerns being raised.

Nearly two years later, after my daughter contacted them for advice on a personalised registration, Moneyway suddenly claimed that this setup is a breach of contract and demanded that the V5C be transferred into my name immediately. We complied straight away.

However, they then went further and insisted that I must also be comprehensively insured on the vehicle and that my address must appear on the insurance policy which is something that was never mentioned at any point during the application or since. As I do not hold a valid driving licence, this is not something I can realistically do.

What makes this worse is that they previously accepted insurance documents in my daughter’s name without raising any issues, which shows a clear inconsistency in how they are applying their own rules.

This has left us in an extremely stressful and unfair situation where we are being asked to comply with requirements that were never disclosed and are not practically possible.

I expected transparency and consistency from a finance provider but instead I’ve experienced conflicting information, poor communication and a complete lack of clarity.

I have now raised 2 formal complaints and will be escalating the matter further if it is not resolved fairly.

I would strongly advise others to ensure they fully understand all hidden requirements before entering into an agreement with Moneyway.

Sent a letter to the complaints email address posted on their website exactly one month ago, no response not even an acknowledgement.

My experience was going great until I wanted to part exchange my car then all hell broke loose ,yes I’ve complained and am waiting for them to come back to me which will be a long time as Moneyway are so disorganised every time you phone them it’s someone different telling you something different to what you’ve been told before like I say disorganised company and I’ll never go with them again

To be honest there not a horrendous car company finance wise but I had issues with my car when I first bought it 3 months paying finance for a car I couldn’t use . Contacted them they Bassicly just said it’s between the garage I also contacted garage and managed to get it fixed via warranty but still had to pay £160 to get it fixed on top of the 3 monthly payments when I couldn’t even drive the car . But other than that they’ve been reasonable

I got a car out way moneyway.had nothing but trouble losing power.took back to the garage which I may add wa a back steet garage.he cleaned out the dpf and said its grand now.6 months down the line my daughter was driving just about to turn and the wheel on driver side left car.being no one touched the wheels only the garage.nuts broke.recovery said they were put on to tight.got it fixed.2 months in the dpf light came on and started playing up. mechanic said it was run on red desiel and the garage should of known this.now she sitting in drive for over a year going no were.and and I am still left to pay.mechanic also said the clock was put back on her.2015 car two young boys owned her.when we got it 4000.because moneyway dealing way back street garages who not stand over nothing

So I’m paying 16.500 for a car that costs 7.500. Absolutely disgusting, what makes matters worse is the once 2 weekly reminders of payment due date has turned into 4 reminders this week. Parasites harassing me on when they are going to fleece me of a weeks wage. I’ve always payed my car finance in 100% and don’t need reminding that the legal thieves are taking money from my account. Please don’t be this desperate and find a decent finance company to finance your car.

When I got finance for a new car moneyway helped me out every step of the way and couldn’t do enough for me

I'd give zero stars if I could.

The car was sold as faulty, my engineer wrote a report confirming that the engine was taken apart and put back together poorly, causing several leaks. This was done before the point of sale.

Moneyway demanded an alternative report through ACE. ACE also found that the engine was leaking in the places that my garage found, but tried to argue some discrepancy on mileage based on a number I had written. The mileage discrepancy is about 1600 miles so hardly counts as wear and tear even if this was the argument (which it isn't). When I pointed out this was the case, their agent agreed with me and pushed back on ACE, and on called agreed with me that it didn't add up. The narrative then changed, and is now claiming that 5000 miles is "enough time" to discover the fault (except the only reason I found the fault is that I turned the AC off and a smell started coming through the vents, there had been no warning lights and no other indication, and had been less than three months.

Long story short, they're now trying to imply there's no way to prove that the engine being taken apart is the problem (despite my garage's report specifically identifying it as the issue) and constantly changing the narrative to protect the seller. None of the arguments add up and keep changing, and all the while they have evidence sat in their inbox that states exactly what the issue is (3 leaks, and the ACE agent only found 1) that happened by taking the engine apart and putting back together poorly, as proven by the silicone that's all over the engine.

This complaint started in September, and I am only now getting this "decision" on the 24th December - Christmas ruined and I still don't have a safe working car.

I will be taking this to the ombudsman, and court if necessary. I'd love to see how they argue their contradicting evidence. I know one thing, they're not getting another penny from me until this car is fixed or replaced.

So fine for a finance company as long as the car is fine, but get a dodgy sale and they'll happily leave a vulnerable family in the lurch for three months and protect the seller despite fully knowing they're wrong.

Excellent company to deal with. Finance sorted without issue. Payout quick. Service is great and rates are very good. No hassle solution to your finance needs. Recommended.

This company is amazing

Was a customer of these for 2 and half years. Initially I was happy overall. But due to the spiralling insurance costs I decided to do a voluntary termination as I was at the 50% point. They are now trying to charge me £170 for a service on the car that they state as an interval of 12 months or 12000 miles. 2016 (66) plate BMW 335d Msport. The car was last serviced at the end of August 2024 and covered just 3000 miles since then. Sent them proof from BMW themselves that completely contradicts what Moneyway state. Anyone who knows BMWs know they use a condition based servicing. The car tells you when it needs a service. 08/2026 as stated on the cars dashboard. Even after sending them the proof from bmw they won’t void the charge. After many phone calls and getting no where I am refusing to pay this scam charge and Moneyway have treated to harass me with emails, letters and phone calls. The matter is now with the Financial ombudsman.

De ringede til mig der jeg startede ApS, og skrev under og udfyldte det hele. Spildte en halvanden måned på at vente. Hørte intet og kunne ikke få fat på nogen, de svarede heller ikke på chatten

I have been dealing with V12 finance but they seem to be party of the same company so I am sharing this here as well as I have been waiting another 3 weeks for any sort of response to no avail after a year of heartache from this company...

Honestly I think this is the worst company I have ever had to deal with in my life. All I can say is stay away. I arranged finance to get a car ahead of the arrival of my first child. Initial conversations were positive and friendly and they told me if anything went wrong they would be there to help. And everything went wrong. The car started cutting out for no reason, completely defeating the point of me getting a safer car to transport a baby in. They eventually arranged to take it back to the dealer for give them chance to fix it. The dealer replaced the gearbox twice apparently and then I eventually got the car back (well I had to drive 4 hours to get it back myself). On the drive home the engine light came on and so I documented everything. They took the car back again eventually and then said two independent Investigators found nothing wrong with it. As if I was making up the fact the car has any issues. So after a year of having the car, it was basically on the garage forecourt for most of the time as I paid every month and have paid for insurance and alternative travel arrangements. The car came back a few weeks ago, and as the man drove it off the recovering truck, it cut out again. I watched it happen and recorded the man explaining this. I have been emailing them regularly asking for my final decision in writing so I can contact the ombudsman and they simply ignore me. I cannot believe how unprofessional they have been throughout. Makes you question whether there is anything wrong with the car and I have to keep reminding myself that I have had passengers in there when it has cut out on more than one occasion. I cannot warn anyone enough to STAY AWAY. I have had a year of heartache and stress from this company (and the garage) during the first 7 months of my baby's life. And I am stuck paying for a car that is not roadworthy and failed it's MOT last week for something the investigators apparently did not pick up either.
I honestly cannot believe a company would treat people like this. I thought I'd done my due diligence but I've been totally hung out to dry.

Worst company I have ever dealt with. Paid over 3 years on an agreement the car has cost thousands to maintain due to endless faults. They are now going to charge even more money if I hand the car back under a VT. A full inspection is carried out like it's a new car when it's 10 years old obviously it has age related issues, but no they want to charge for every little mark as well as service history it did not have FSH when wr bought it so how can this be chargeable to me. Absolutely disgusting treatment. AVOID THIS COMPANY .

Absolutely disgusting service, managers never call back. Garage that purchased the car from went bust and it was only a couple of months old, money way have written off the car, won’t refund, will not call back and will not close off the finance agreement even though they have possession of the vehicle

I had my car stolen it was nice to deal with a company that has staff with kindness and humanity. They helped me through the last settlement process and I’m grateful for the support.

Just finish a conversation with someone from the ammoneyway and what I can say the guy who think he does his job he don't he's just stoking talking talking without listening to me without accepting what I'm saying and his customer service was like he was some drugs or he was drunk if someone wants he can find out you can see the time and the date I had this conversation and I just hang up he was working from home and I think something rustwrong with that guy that's unaccepta

Been a customer for nearly 4 years with no issues. No missed payments. No problems. Entered financial hardship and was aware I would struggle to make payment for August and so contacted early in the month (payment due 16th) to inform and make arrangements for a payment plan to cover arrears. (Spoke with Razwana) Agreed everything on the phone with usual payments to restart in September plus additional payment for 5 months with a view to clearing arrears in February. All good. DD cancelled and agreed to call back on September 1st to confirm arrangements, which I did (spoke with Alexi).

In the meantime I changed my primary bank account so I informed them on September 15th (spoke with Rachel) my payment for this month would be made via card plus the agreed arrears payment with new bank account details set to begin DD for usual date in October. CPA in place on card, link sent everything in place. All good.

September 23rd and now they have attempted a DD for the contract amount which has sent me overdrawn. Fantastic! Day of a funeral and now left with no money. Contact them at 9am only to be hung up on by Nazmin. Then get through to Manahill who assured me she understood my complaint when clearly she didn’t and then informed my payment on the 15th was to clear my arrears. Makes no sense as that payment was higher than my arrears meaning they overcharged me. Great!

After explaining this several times she transferred me through to the only competent person (Jason - Vehicle complaints) but unfortunately he couldn’t help because a) he had no idea why I was on the phone and b) he wasn’t even from the right department. He did help me as best he could and transferred me through to a lovely manager called Braddi.

She in no way had an appalling attitude from the moment she got on the phone. In no way at all did I feel like her priority was to save face and somehow make this seem like it was my issue. She was a delight. I actually really do understand why she holds that position. Attitude honestly was a joke. No apology or if she did say the words, (can’t remember, fuming at this point) no sincerity at all. Told me I would have to cancel DD my side and not a problem because it won’t clear until PM so no issue. Apart from the fact I’ve now got nothing in my bank account. Yes I’m struggling financially but that’s no reason to be treated this way. Absolutely ridiculous. Never missed a payment and boy did they make sure it won’t happen again.

Shocking. Told if charges were incurred they would review as part of complaint. Honestly disgusting attitude.

money way are a BAD COMPANY left a disabled person with no car or even no refund that i paid my agreed fee only had the car for 4 MThs car was to bad to fix had to do a unwind deal. they took so called mileage fee of me when the car was at the garage for 3 weeks garage decide to unwind the deal . they even did not call to help i put a complaint in they are hopeless as no corresponded from them at all DO NOT CONSIDER THIS COMPANY