Marley Spoon Bewertungen 

Was very excited to receive our first order but....there were no recipe cards, they emailed that they were left out but still, very inconvenient. The box arrived looking like it had been sitting in a warehouse for days, black dust all over it, the tape barely hanging on the top, bottom was smashed. Upon opening and opening the first layer could see produce, cucumber had several indentions, romain lettuce was wilted and broken, it all looked like it was thrown in the box, no packaging to it. The box it was sitting in was soaking wet and when I picked it up I could see the meats, they were not very cold, the potatoes had several places where the skin was off, probably from the cans in there and how poorly packed. There was also a spider in the box. I understand we are in a heat wave and the spider was just bad luck but i think if it would have been packaged a little better things might have arrived in better condition. I feel I wasted my money and immediately canceled my account.

The 1st box came a whole day late with all the protein at unsafe temps. 2nd box came on the day but all the ice packs were melted & ripped open ruining half the produce. I double-checked the temps of the protein & they seemed OK. Well, they weren't. I opened a package of chicken breasts & 1 smelled like sulfur so I threw it out. The other one smelled fine so I cooked it & got serious stomach issues. I would say, stay away. There are plenty of other good meal-kit delivery services. No need to use one that's going to make you sick & can't package/ship the stuff properly.

What an absolute nightmare this company is! My FIRST box was to be delivered on Tuesday, August 25, 2026. On that day, at the end of the day to be exact, they sent me a text and emailed me saying they were aware of some delivery issues with their partner and to be patient, as they would be changing delivery partners soon—no solution offered, nothing specific about my box of food, which was paid for!

I emailed them several times and initially received no response. I called their "customer service" number, which has a recording that says they are too busy to answer the phone and to EMAIL THEM—so I did...again and again. Then I started getting messages acknowledging my emails but telling me to wait 72 hours for a reply! I replied to that and said, "No way"—they took the time to write back, only to tell me to be patient! Again, no mention of where my paid-for box was!

Then I got an email on THURSDAY, AUGUST 27, 2026, informing me that my box would be delivered that day! I replied back and again said, "No way"—this food was supposed to arrive TUESDAY, and I had already ordered with another company. They ignored me, and the box was delivered to an AMAZON LOCKER—not my front door.

I started this service strictly because I am having health issues and now live alone and could not even carry the box from that locker... I had to get a neighbor to do it. Why not my front door? Why must it sit in a locker, ALL DAY, in the 100-degree heat?

Finally, the box was supposed to have 2 recipes—one a chicken dish, another a beef meatball dish. There was chicken but NO BEEF. So after all of this, they left the meat, the main course, out of the box! And of course, they still will not respond or offer me a refund.

BEWARE!!! This is a scam and will not deliver any food or unsafe inedible food. They give credits for next week. It’s been 4 weeks of payments and no food!!! They need to face criminal charges for economic harm to families

I have yet to receive a box and contacting anyone is a joke. I have already cancelled the service but i have this current box and the next one still pending. I am not holding out hope based on other recent reviews that IF they arrive they will be in good shape. This is bordering on fraud and if it continues, the BBB needs to get involved so unsatisfied customers can be rightly refunded

I was fairly happy with this service in 2025 and early 2026. When I switched to mostly "market place" items, I was disappointed that the boxes would often arrive with the ice inside melted, when there were meat-containing market items.
THEN came the past few months. Unbelievably poor service to the point of fraud!! About five weeks ago I received a box with only ONE HEAD of LETTUCE, nothing else! I was able to reach a live human on the phone, and this assistant gave me credit for that box. (Just credit toward another purchase, not a refund.) So I ordered another box. I received only TWO of SIX items. You can not reach a live person these days, and they do not respond to your web-initiated customer service complaint. It is very hard to FATHOM that a company could operate so shoddily, especially a German-owned one. Why did they choose these inept fulfillment centers?

Missing items the first week including the main ingredients for every recipe. The second week my box showed up at room temperature ruining all the proteins. Unable to reach customer service by phone. The only thing offered through email was a credit toward my next box and only $12 at that. This was such a waste of money.

Like other customers, I've had a terrible experience with delivery and customer service, it feels like a scam at this point. Not only was half my order missing, but I've been trying to get a refund for 2 weeks now with no response from customer service. The initial response from them was a cookie cutter response offering me a small credit, not a refund for missing items, and now for 2 weeks they haven't responded to to my follow up request for a refund. So they've essentially stolen my money by not refunding me missing items and being completely unreachable. Phone line is disabled, and no one is responding to messages. And of course the app has no way to automatically report missing items and get a refund the way that other delivery apps have. Such a frustrating experience.

This was my first box trying Marley Spoon. When I received my box today, each recipe was missing at least 1 ingredient. Like i ordered bulgogi burgers and did not receive buns. When I reached out to their customer support for the missing items, they gave me credits towards my next box, and said it was a supplier issue that i did not receive my ingredients. I want to know why they offer recipes that they cannot supply every ingredient to. Also, if this is my first ever box trying them, why would i want to continue the subscription just to receive credits when they claim the issue is not resolved with the supplier? I do not recommend dealing with this company at this time while they are dealing with supplier issues.

I am a new customer, signed up for Monday delivery, was told they were moving it to Tuesdays because of logistics issues. We received a COMPLETELY EMPTY box on Thursday. I tried calling but it tells you to submit an online report and it hangs up. I submitted a complaint online and they came back and offered me a $5 refund for the inconvenience and that was it. I paid $88 for a box of air.
They already took payment on the second box that I tried to cancel but couldn't.
The second box has HALF the ingredients of the meals I ordered and absolutely NONE of the bread for the meals. I was supposed to get bagels, brioche, hamburger buns, pasta noodles and lo mein noodles and I did not get any of that in my box.
Because I canceled my account it won't let me add another complaint even though they seem to fall on mute ears. Whatever you do do not buy from this company because they just take your money.
They want to justify having delivered a box and that's it; not what's in it ( or not in it).
So we spent over $160 in total and they offered $5 back when we basically received NOTHING.
Plus the whole time we were ordering in food because we weren't sure when we were going to get a box and didn't want to go buy a bunch of groceries.
Just a big scam in my opinion.

Was a happy MarleySpoon customer for over a year. Then they started boxes that were missing the majority of what we ordered and disabled their customer service phone line. Order at your own risk that they will simply ship an empty box and ignore your request for a refund.

It’s a SCAM ! Never sign up

Started my Marley Spoon subscription in January 2026 and initially it was great. Good recipes, good ingredients, on time delivery, and complete orders.

Occasionally there would be a missed ingredient here or there, but the online refund request process was easy.

Marley Spoon started going downhill in June or July 2026. Boxes arrived with burst ice packs, leaking protein (raw chicken juice all over everything... yuck!!) and more missing ingredients. Twice now my box has arrived late (2 days late this week!) with melted ice packs and the ingredients above 40°F (food safe temp).

Today's delivery is the last straw. The box arrived 2 days late with warm ingredients. Twenty, yes TWENTY ingredients were missing, including 3 of the main proteins, all of the cheese, ravioli, buns, and numerous other ingredients. SO FRUSTRATING. When I called customer service to ask for a full refund on this box, the automated message says they are experiencing higher than usual call volume (no surprise with boxes packed like this) and then HUNG UP ON ME.

As soon as I can get a hold of a real person I'm asking for a full refund of this box and next week's box, and then cancelling my subscription. So sad that a meal delivery company with such great options went downhill so quickly.

Now I have to scramble to find something to make for dinner for the 3rd night in a row since I had been expecting my box 2 nights ago...

I have been a customer for 2 years. Loved it. Over the past 2 months, increasingly worse. Last 2 weeks unacceptable. So many missing ingredients that you could not make the meal. This past week, I received literally an empty box with only the proteins. Could not make the meals. I asked for a full refund - and I have received 2 completely different excuses for what happened and no full refund. How can they send an empty box and then charge $11 for shipping? But how do you even send an empty box? I have not received a full refund so I am discontinuing this company. Really outrageous.

⭐ Extremely Disappointed — Ongoing Problems With Marley Spoon
I have been a Marley Spoon customer and unfortunately, what should be a convenient meal-delivery service has become an ongoing source of frustration.
My latest box was supposed to contain everything needed to prepare 3 complete meals. Instead, it arrived missing:
Scallions, snap peas, sirloin steaks, red potatoes, Dijon mustard, scallions, garlic, pulled pork, cabbage blend, pumpkin seeds, corn tortillas, yellow onion, carrots, fresh thyme, chicken breasts, mushroom seasoning, mascarpone, and peas.
That includes the sirloin steaks, pulled pork AND chicken breasts—essentially the main proteins for the meals—along with a huge portion of the other ingredients.
So what exactly was I supposed to cook?
This wasn't a box missing one ingredient or a packet of seasoning. Pretty much the entire order was missing. There was nowhere near enough included to prepare the three meals I paid for.
Unfortunately, this isn't the first time I've had problems with missing ingredients from Marley Spoon. It has been an ongoing issue, and the customer service I've received when trying to resolve these problems has been extremely disappointing.
The entire reason for paying for a meal-kit service is convenience. I shouldn't have to unpack every delivery, take inventory, figure out what's missing, contact customer service, and then go to the grocery store to purchase the ingredients and proteins that were supposed to be included.
Mistakes happen, and I can understand an occasional missing ingredient. But when it happens repeatedly—and then a box arrives missing nearly everything needed to prepare three complete meals—there is clearly a much bigger quality-control problem.
For the price Marley Spoon charges, customers should be able to expect complete meals, reliable packing, and responsive customer service when something goes wrong.
After repeated issues and now receiving a box that was essentially unusable, I am extremely dissatisfied and seriously questioning whether I can continue as a Marley Spoon customer. Its highly doubtful

Initially enjoyed marley spoon a lot, but recently the experience has been abysmal. Ingredients started going missing more and more up to the last 2 boxes where 5 ingredients were missing, then 18! Tried to contact customer service but they're apparently very busy with high call volumes. So I did them a favor and cancelled my subscription.

In the past, I used Marley Spoon and was quite happy with it. They use little packaging and mostly fresh products including herbs. I left to try other mealkit services because they started leaving out products in the box. Eventually came back to try Marley Spoon again as I love their recipes and packaging (not much plastic) and products. IT WAS A DISASTER. First box was perfect. Second never arrived. It showed sent. I tried the tracking number and it didn't exist. trying to get through to customer service was horror. They also have a call center from overseas somewhere. No one knew where the box was, they told me it would come the next day, but it didn't ... then they told me that it was never sent out and that they just sent it out (3 days after delivery date) and promised it was on its way and that it was packed fresh... It never came... then the next day a box arrived. Get this: IT HAD TWO ICE PACKS, TWO GREEN PEPPERS AND A FEW PACKETS OF CHEESE AND SPICES. NOTHING ELSE. And to top that off... the cheese and green peppers weren't even in my choses recipes for that week.
I eventually got a refund.
I paused everything else, but the next box that was schedulaed was alreay charged. That too was delayed a day. I came today instead of yesterday....
one recipe was completely missing except for everything bagel spice. and the other three had so many things missing that I am not able to cook anything from the recipes. Just awful. I will cancel this service. I hope to get a full refund for this box as well

I was subscribed for two weeks and for two weeks I had problems with the deliveries. Week 1 - Ordered six meals, received four. Delivery was supposed to be on Friday, arrived on Thursday. Luckilly I was home because the box was sitting in the hot sun.
Week 2- Oredered six meals, received two and they werent even the meals that I had ordered.
tried to call customer service; recording said they are too busy with customer request and go on the internet instead. No wonder they were too busy, they probably screwed up everyones orders, Especially frustrating because I couldnt even leave a message. Went on the website and all you get are the canned AI choices. Ultimately contacted my credit card bank and disputed the charges. And, of course, Icancelled my subscription.
And by the way, the portions were small and the meals were mediocre; not what you wouxpect from Martha Stewart!

The recipes are actually very good. Apart from that, the entire experience has been close to a total disaster. Missing ingredients; haphazard packing; delays; produced arriving totally destroyed; etc. The last box we received was somehow missing almost every item needed for the recipes.

Just don't. Disgusting, inaccurate, difficult, untimely, food quantity shorted, bloated, leakage, missing recipee cards, poor communication, etc. You are better off just ordering from Walmart delivery and doing it yourself.