HeroSlash Bewertungen 

12
TrustScore 4 von 5

3,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Unternehmensdetails

  1. Sammlergeschäft
  2. Kostümgeschäft
  3. E-Commerce-Dienst
  4. Geschenkeladen
  5. Hobbygeschäft

Vom Unternehmen geschrieben

We are a global brand specializing in high-performance wearable tech and premium collectibles inspired by pop culture. Combining precision engineering, advanced materials, and ergonomic design, our mission is to bring cinema’s most iconic gear to life, from smart-controlled motorized masks to ultra-detailed replicas.


Kontaktinformationen

3,8

Gut

TrustScore 4 von 5

12 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,8

Alle Bewertungen

(12)

12 Bewertungen in den letzten 12 Monaten

Bewertung abgeben

Wir überprüfen Bewertungen

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Bewertet mit 1 von 5 Sternen

scammed me and just resold a $50 Tobey Maguire mask

scammed me and just resold a $50 Tobey Maguire spiderman mask. material was cheap and webbing was dark gray with no detail at all

2. September 2026
Bewertung ohne vorherige Einladung
HeroSlash-Logo

Antwort von HeroSlash

I can assure you this is not a scam. If what you received doesn't match what was shown on our website, please reach out to us so we can make things right.

Could you please send over your order number? That way we’ll get this sorted out for you.

Bewertet mit 1 von 5 Sternen

If I could give zero stars I would

If I could give zero stars I would. They false advertise the “high” quality product they sell on their website. They resell Chinese product for a profit and send you garbage. Then they ignore your refund emails and force you to chargeback through your bank. Ordered a Captain America shield depicted on the site. Received crap. Don’t buy from them

25. August 2026
Bewertung ohne vorherige Einladung
HeroSlash-Logo

Antwort von HeroSlash

We're truly sorry to hear about this! We hold our products to extremely high standards, so this was likely an isolated issue. (Feel free to check out our Instagram to see real footage and videos of our items).

https://www.instagram.com/heroslashofficial/

Regarding the C.A. Shield, unfortunately, we don't have visual content for it just yet. However, if the item you received genuinely doesn't match the description on our website, we would be more than happy to send you a replacement free of charge or issue a 100% full refund.

And about our support team, we sincerely apologize for the lack of communication. Have you by any chance checked your Spam folder? Sometimes our emails end up there. Either way, I'll definitely flag this with the team so it doesn't happen again!

Please share your order number with us and let us know which option you'd prefer.

Bewertet mit 1 von 5 Sternen

Scam Spider-Man mask cheap

Scam Spider-Man mask cheap

Mask is not detailed how it is in the picture false advertisement you think you are getting something that you want then you ask to be sure they say yes it’s 3d webbing on Spiderman mask it comes in mail and looks like a cheap knock off you email them and they say they will fix it but never actually do save your money and Im Kyle hasn’t responded neither has Gerald and I’m trying to get a refund or the real mask that’s in the picture I’m still waiting until then I’ll give them 1 star

22. August 2026
Bewertung ohne vorherige Einladung
HeroSlash-Logo

Antwort von HeroSlash

We're truly sorry to hear about this! We hold our products to extremely high standards, so this was likely an isolated issue. (Feel free to check out our Instagram to see real footage and videos of our items).

https://www.instagram.com/heroslashofficial/

If the mask you received isn't up to par with what we showcase, we'd be more than happy to send you a brand-new replacement free of charge.

Regarding our support team, we sincerely apologize for the lack of communication. Have you by any chance checked your Spam folder? Sometimes our emails end up there. Either way, I'll definitely flag this with the team so it doesn't happen again!

Please just share your order number with me so we can either send out a replacement mask or process a full refund for you right away, your choice.

Bewertet mit 5 von 5 Sternen

HeroSlash is amazing.

These guys are simply the absolute best. I have purchased I think eight (8) or nine (9) Iron Man helmets and the ‘arm’, and while I could simply just say the product quality and prices are really good, it’s how these guys make you know how much they appreciate your business that’s amazing. They check on you, they care, they respond, they’re helpful. They define ‘customer service’, their photos should be included with ‘excellent customer service’ in the dictionary or encyclopedia.

18. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I ordered an arc reactor phone charger…

I ordered an arc reactor phone charger it took about a month to show up and it wasn’t working properly so i made a complaint. Immediately i was contacted and i cant lie i went on karen time and even with my unnecessary disrespect they handled it professionally and with urgency and was communicative at every update on the free replacement they sent me. Got the replacement and she works like a beauty the depths these guys go to keep their integrity is what business used to thrive on im glad it hasn’t been forgotten with these guys. THANK YOU

8. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

very helpful

I did have a problem with this order but was refunded

22. Juni 2026
Bewertung ohne vorherige Einladung
HeroSlash-Logo

Antwort von HeroSlash

Hi David, we're so sorry to hear this... this is a terrible experience and absolutely not how things should have gone!

We recently replaced both our support team and our shipping partner, and just so you know, we also updated our delivery timeframe to 10–22 business days due to this courier change.

If your situation hasn't been resolved yet, please send us an email asking to speak directly with the manager, or feel free to send us a DM on Instagram.

Email: support@heroslash.com
IG: https://www.instagram.com/heroslashofficial

We will make this right for you immediately!

------

We tried to email you, even our manager did, but we received a notification that it was flagged as spam by your provider. Please check your spam folder.

Bewertet mit 5 von 5 Sternen

So there was some kind of delay with my…

So there was some kind of delay with my shipping. Which, because of unforeseen “global circumstances” which were of no fault to HeroSlash. But they certainly made up for it. Even though they didn’t have to. They were so available during the whole process and emailed often to confirm my product was on its way. They were really just wonderful. And I recommended them to a couple of my friends. I want to thank them again for being so great about everything. And the item I ordered is so freaking cool and works great!

15. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

amazing company and customer support

With any company there is always the possibility of a product maybe damaged or not working, I ordered a stand for my iron man helmet and for some reason the light didn't go on, it happens, no fault of Heroslash. Where the integrity and real character of the company comes in is after that issue happens. I expressed the issue to the company and immediately received an email from their customer support team Kyle Lamis. Kyle acknowledged the issue apologized and immediately put in a replacement product at not cost, no hassle. He continued to keep communication and responded to my emails literately within hours. To me that is more important than anything, this is a solid company with incredible customer support, which is why i will buy from them again. Thank you Kyle you are awesome!!!!

11. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing customer service

Very fast response time and amazing customer service. Very polite and made sure I had all the answers I needed. They made sure I understood the process it takes to prepare and send out these very well crafted and unique items. Extremely well done.

8. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic customer service

I had an issue with the product that was resolved in a timely manner above my expectations. I spoke to real life representative, (Pedro) no automatic phone service which was very helpful. Everyone I spoke to was a genuinely nice and accommodating person. Which in today's world is a rarity. Wish this company all the success!

8. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

GOOD PEOPLE n MK5

When I had questions, they always responded. Not only responded but, fast and SUPER POLITE, and on it!!
My MK5 is cool only wish it had brief instructions.
Great Experience and product over all!!

6. Juli 2026
Bewertung ohne vorherige Einladung

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