Coinmama Bewertungen 

Antwort von Coinmama

3. März 2025

Vielen Dank für Ihr tolles Feedback! 😊 Es freut uns sehr zu hören, dass Sie unsere Plattform als benutzerfreundlich und effizient empfinden. Schnelle und einfache Transaktionen sind unser Ziel, und es ist großartig zu wissen, dass Sie zufrieden sind.

Falls Sie Fragen oder Anliegen haben, stehen wir Ihnen jederzeit gerne zur Verfügung!

English:
Thank you for your great feedback! 😊 We’re very happy to hear that you find our platform user-friendly and efficient. Fast and easy transactions are our goal, and it’s wonderful to know that you’re satisfied.

If you have any questions or concerns, feel free to reach out anytime!

Antwort von Coinmama

7. Feb. 2025

Coinmama ist kein Verwahrungsdienst, daher speichern wir keine Bitcoins für unsere Nutzer. Es wird ausdrücklich darauf hingewiesen, dass Nutzer ihr eigenes Wallet besitzen und die vollständige Kontrolle über ihre Wallet-Adresse und privaten Schlüssel haben müssen.

Wenn wir die Transaktion bestätigt haben, überprüfen Sie bitte den Status mit der Transaktions-ID (TXID) in einem Blockchain-Explorer (z. B. blockchain.com). Falls die Bitcoin an die richtige Adresse gesendet wurden, aber nicht in Ihrem Wallet sichtbar sind, stellen Sie sicher, dass Ihr Wallet korrekt synchronisiert ist, oder wenden Sie sich an den Anbieter Ihres Wallets.

Da Bitcoin-Transaktionen irreversibel sind, können wir die Mittel leider nicht zurückholen, falls sie an die falsche Adresse gesendet wurden. Sollten Sie jedoch glauben, dass ein Fehler unsererseits vorliegt, empfehlen wir Ihnen, das Problem mit unserem Support-Team unter support@coinmama.com zu eskalieren.

ENGLISH:

Coinmama is not a custodial service, so we do not hold Bitcoin for users. It is clearly stated that users must own their own wallet and have full control over their wallet address and private keys.

If we have confirmed the transaction, please check the status using the transaction ID (TXID) on a blockchain explorer (e.g., blockchain.com). If the funds were sent to the correct address but are not visible in your wallet, ensure your wallet is properly synced or contact your wallet provider for assistance.

Since Bitcoin transactions are irreversible, if the funds were sent to the wrong address, unfortunately, we cannot retrieve them. However, if you believe there was an issue on our end, we encourage you to escalate the matter with our support team at support@coinmama.com for further assistance.

Antwort von Coinmama

5. Feb. 2025

Es tut uns leid zu hören, dass Sie Probleme mit dem Verifizierungsprozess hatten. Das ständige Ausloggen ist definitiv nicht das Erlebnis, das wir unseren Kunden bieten möchten.

Bitte beachten Sie, dass unser Support-Team alle Anfragen so schnell wie möglich bearbeitet. Falls Sie noch keine Antwort erhalten haben, überprüfen Sie bitte Ihren Spam-Ordner oder kontaktieren Sie uns erneut – wir helfen Ihnen gerne weiter.

Ihr Feedback ist uns wichtig, und wir würden uns freuen, das Problem gemeinsam mit Ihnen zu lösen. Lassen Sie uns wissen, wie wir Ihnen weiterhelfen können.

Beste Grüße,
Das Coinmama-Team

Antwort von Coinmama

6. Dez. 2023

Hey Viktor!

Please know we would be more than happy to review the issue via email if you are having issues. Please send screenshots of the issue to support@coinmama.com and we will check them out ASAP!

We would like to apologize for any inconvenience caused and we look forward to hearing from you to sort this issue out as quickly as possible to ensure you get the funds back in our account!

Thanks a million :)

- The Coinmama Team

Antwort von Coinmama

7. Dez. 2023

Hi there

Sorry to hear you are having issues!

Could you please send an email to support@coinmama.com with a screenshot of the issue along with an explanation of it? We will make sure to look into it right away for you :)

Looking forward to your response,

- The Coinmama Team

Antwort von Coinmama

20. Nov. 2023

Hello Schafer.

We really appreciate your feedback!

Our goal is to help you get your crypto as quickly and efficiently as possible. Secuirty is also our a main priority here & we are glad you agree!

It was a pleasure speaking with you! We hope to see you back soon.

- The Coinmama Team

Antwort von Coinmama

26. Apr. 2023

Hey Katrin!

Thanks for the warm words!

Coinmama does provide a fast & easy way to buy your coins safely & securly! We are very happy you agree :)

Please feel free to contact us via email (support@coinmama.com) at anytime if you have questiins!

Have a wonderful weekend!

- The Coinmama Team

Antwort von Coinmama

18. Apr. 2023

Hello Peggy.

We really appreciate your feedback!

Our goal is to help you get your crypto as quickly and efficiently as possible. Secuirty is also our a main priority here & we are glad you agree!

It was a pleasure speaking with you! We hope to see you back soon.

- The Coinmama Team

Antwort von Coinmama

22. März 2023

Hi Steffen,

We take the best care of our customers because, without our amazing customers, Coinmama would not be here! We are more than happy to help out with whatever issue you may come across, no matter how big or small. We aim to get your coins to you as fast and as efficiently as possible.

One of our priorities here is to protect and help educate our amazing customers. As you know, there is potential for scams. The best we can do is take every necessary step to prevent this from happening.

Have a great day

- The Coinmama Team

Antwort von Coinmama

7. Feb. 2023

Hello Christoph.

We really appreciate your feedback!

Our goal is to help you get your crypto as quickly and efficiently as possible. We feel you deserve the fastest and most secure deliveries of your Coins, which is why we work hard around the clock to create a seamless buying environment!

It was a pleasure speaking with you! We hope to see you back soon.

- The Coinmama Team

Antwort von Coinmama

28. Nov. 2022

Hey Yebio!

Thank you for the review!

We respond to all emails we get within an hour to ensure that you have an enjoyable crypto experience! We understand your time is valuable!

We are very glad you had a positive experience & we can't wait to see you back with us soon.

Wishing you a wonderful day.

- The Coinmama Team

Antwort von Coinmama

22. März 2022

Danke, Melanie!

Antwort von Coinmama

16. März 2022

Danke, Rene!

Antwort von Coinmama

15. März 2022

Hi Melanie,

Thanks for the 5-star review!

I'm glad we were able to help you resolve your issue, and I hope it's smooth sailing from here on out 😃

Sincerely,
The Coinmama Team

Antwort von Coinmama

2. Jan. 2022

Hi Zarko,

Thanks so much for this 5-star review.

We're glad you're happy with the service 😃

Happy New Year!

The Coinmama Team

Antwort von Coinmama

11. Okt. 2021

Hi Anita,

Thanks for leaving such a positive review.

It's nice to have some feedback here in German for our German-speaking customers 😃

I'm glad Sapir was able to assist you and we look forward to continuing to provide you with our crypto services!

Kind Regards,
The Coinmama Team

Antwort von Coinmama

7. Apr. 2021

Thanks, Alles.

Yeah, we definitely try to respond as quickly as we can. I'm glad you've found our Support Team friendly and helpful!

Kind Regards,
The Coinmama Team

Antwort von Coinmama

30. März 2021

Hi Ulrike,

Thanks for taking the time to reach out to us and leave a review. Sorry to hear that your experience with us was a negative one.

I can see that your account has been verified and your orders have been successfully delivered to the wallet address(es) you provided.

Please be aware that Coinmama is not associated with Blockchain or with any 3rd party trading-related services. We simply send your purchased coins to a personal wallet of your choice. We do not accept deposits from customers, hold customer funds, or keep credit of any sort.

Any issues you may have with your wallet provider should be addressed directly with them.

I hope this clears things up a little. I will try to reach out to you personally to help resolve any issues you may have. In the meantime, please feel free to contact us via our Customer Support.

Best Regards,
The Coinmama Team