Totaler Nepp und Abzocke
Totaler Nepp und Abzocke. Die 2 Tage vor dem Flug und am Flugtag mehrfach versucht, die Abholzeit zu verschieben. Es wurde sich dumm gestellt, es ginge nicht, nichts verstanden etc. Als wir dann am 05.04.26 nach 30 Min. Suche in total heruntergekommener Ecke in dem völlig abgeranzten Büro ankamen, sei das Auto angeblich weitervermietet. Dort sind weit und breit keine Autos zu sehen. Dort stehen nur 3 völlig heruntergekommene Kleinwagen, in die man lieber nicht einsteigt. Parallel ging es 5 Franzosen genauso. Dort werden keine Autos vermietet, es geht nur darum, das im voraus bezahlte Geld einzukassieren.
Antwort von Galdierirent
Dear Mrs Hofmann,
we have carefully read your comment, which has made a strong impact on us.
We took immediate action to investigate the matter thoroughly with our colleagues at Capodichino, with whom we reconstructed your experience.
We learned that, before the rental began, you had informed our colleagues in Naples of a possible delay. Since you booked through a business partner, they suggested that you change the car pickup time directly with the broker to avoid not finding the car upon your arrival. Our rental terms and conditions stipulate that if 59 minutes have passed since the reservation time and the customer has not arrived at the counter to pick up the car; the reservation is considered expired and the car becomes available again at the rental station.
The staff informed us that, by the time she arrived at the desk, the grace period had expired, and the originally reserved vehicle had been reassigned. In any case, our colleagues made themselves available to her, offering her the option to make a new reservation with one of the available vehicles.
We would like to take this opportunity to clarify that our company does not accept advance payments. The payment you made was paid to the broker through whom you made your reservation. We therefore invite you to contact their customer service department to address your request for clarification in accordance with their terms of service.
We are confident that, considering the information provided above, you will be able to reassess your experience with our company.