Carrier charged us $150 more than quoted
Carrier charged us $150 more for the shipment due to a failed delivery attempt. Carrier did not respond in a timely manner and customer support was useless. Frequently the price quoted by Freightos is not accurate and you end up paying more. Need to be extremely cautious of which vendor you go with. ExFreight Zeta is cheaper when you book but they hit you with more fees in the end. Good when it works, but expect to be shafted eventually.
Antwort von Freightos
We're really sorry to hear this. We work with forwarders who try very hard to quote accurate pricing, but sometimes there are unexpected events that cause additional charges during the shipment and delivery process. If you want to speak further with Freightos' customer support team please email success@freightos.com. Wishing you smoother shipping in future.