Schlimmer als die Deutsche Bahn. Hatte Hin und Rückfahrt von Amersfoort nach Hannover gebucht. Auf der Hinfahrt 60 min und Rückfahrt ~120 min Verspätung.. zusätzlich erhält man kaum Informationen wie spät die Züge sind oder auch wo sie abfahren da sie nicht zur deutschen Bahn gehören. Außerdem sind die Züge alt, stinken und haben keine Klimaanlage.
26. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GoVolta
Liebe Corinna, danke fuer Ihre offene Rueckmeldung. Verspaetungen von 60 und 120 Minuten sind aergerlich, und dass Sie kaum Informationen zu Abfahrtszeiten und Gleisen erhalten haben, macht es schlimmer. An der Information waehrend der Reise arbeiten wir gezielt, ebenso an der Sauberkeit an Bord.
I ordered contact lenses on vision direct. Unfortunately they never arrived because the package got lost, which never happened to me before. I then received the money back and had to order again. During this time for some reason the price for the same lenses had gotten up 10€ which I already found a bit strange, but I re-ordered them anyway. Nevertheless my package did not arrive again? I have contacted VisionDirect again, and got an email saying I should return the contact lenses for a refund, even though I never got them..
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Vision Direct
Hello Corinna,
Thank you so much for taking the time to share your experience. We are truly sorry to hear about the difficulties you have encountered with not just one, but two separate orders. Please accept our deepest and most heartfelt apologies for the inconvenience and frustration this situation has caused.
We completely understand how upsetting it must be to go through the trouble of placing your order, only to find that the parcel did not arrive the first time, and then again after reordering. This is certainly not the experience we wish for our customers, and we are very sorry for the stress and disappointment it has brought you.
Regarding the recent order, tracking details indicate that the parcel was returned to sender due to an address issue. We are sincerely sorry for the confusion caused by the email you received, which mentioned returning the lenses yourself. As the parcel was never successfully delivered, there is no need for you to send anything back. Once the return has been received by our warehouse, your refund will be processed automatically.
As for the pricing, we understand how frustrating it is to see a difference when reordering the same item. While prices may vary from time to time due to supplier changes or availability, we always strive to keep our prices fair and competitive.
We deeply appreciate your patience and the trust you have shown despite these setbacks. If there is anything else we can do to help or if you would like further assistance, please do not hesitate to reach out to our Customer Service team. We are here for you and happy to assist in real time via chat or phone.
Thank you again for your feedback. We truly value you and hope for the opportunity to provide a much smoother experience in the future.