christian gyr

Grüezi

Wir danken Ihnen vielmals für Ihre positive Bewertung und freuen uns, Sie auch in Zukunft zu unserer geschätzten Kundschaft zählen zu dürfen.

Freundliche Grüsse
Ihr Fust-Team

Hello Christian,
Our trip to Yemen was supposed to start from Oman, enter Yemen by land and finish in Cairo. We were informed that tourists will not be allowed to enter by land and had to change the itinerary to make the trip happen - start the trip with a flight from Cairo to Saiyun and finish in Oman. This was communicated to you in May 2024. Later, in October 2024, the flight from Cairo to Seyiun was changed from 23rd to the 26th of November 2024. Since this is the only way to enter Yemen and make the trip happen, we had to change the date, too. We informed you about this change as soon as we found out. In the email with the change update, you have been offered a full refund for the price paid to us. This refund was honoured and has already been processed. However, we can not be liable for any other flight costs or personal expenses which resulted from this change. We organise tours to countries which are very difficult to visit and changes like that often happen and we do our best to be flexible and make the trips happen. We believe in this case we've done the right thing by informing you as soon as possible and refunding all payments you've made to us.
Regards,
Penguin Travel Team

Guten Tag Herr Gyr
Das tut uns leid zu hören und wir bedauern sehr, dass Sie diesen Eindruck erhielten. Wir haben Ihre Beschwerde intern weitergeleitet.
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