SR

SR

Frankreich

Bewertungen

Bewertung zu Miroar

Bewertung zu BookRetreats.com

Bewertet mit 1 von 5 Sternen

Retreat cancelled and no support

Our yoga retreat (booked 5 months in advance) got cancelled by the host one month prior to the start, initially only mentioning “for personal reasons”. We had of course bought already our flights (for 2 persons), took vacations and arranged our trip, so we asked for more explanations and some solutions. Apparently the host had a family mourning and had to shut down the whole retreat venue one month after, during our stay indeed. No concrete solutions were offered to us my the BookRetreats customer service, besides of course refunding the deposit. We would only travel from Brussels to Granada for that retreat and all financial costs incurred for this cancellation are on us. I would definitely not recommend this platform, as no concrete support is offered to customers in case of problems and they clearly don’t check the reliability of the retreat venues they promote.

5. April 2024
Bewertung ohne vorherige Einladung

Antwort von BookRetreats.com

Hi Sonia, thank you for taking the time to share this feedback! Unfortunately this was an extremely unforeseen situation, with the host closing the center to mourn a death. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.

We do cover this in our terms in Section 13: "In no case shall BookRetreats be liable for any costs incurred due to cancellation of events from either party as well as due to Acts of God such as natural disasters and other events outside human control." We always suggest to purchase flight cancellation insurance to avoid losing out on the cost of flight in a rare circumstance like this.

You've given us an opportunity to learn how to be better, we would love to make things right if you give us another chance. Hoping to see you again in the future, Sonia. 🌷

Personalized video for you here: https://www.loom.com/share/420862f290e9489ba64b0d12331f561d


Bewertung zu eDreams

Bewertet mit 5 von 5 Sternen

Effective customer service

The Customer service representative Raghwendra Kumar was very helpful in solving my problem with Edreams Prime. Highly recommended

11. März 2022
Bewertung ohne vorherige Einladung