Dear Silk Team,
Dear Silk Team,
I hope you are well.
We recently received an order for the 25 Momme Premium Luxury 100% Mulberry Silk Fitted Sheet (Pearl White, 180x200+30cm) for a total of €280.00.
After completing our order, we noticed that the exact same product is currently available on Amazon for approximately €100 less. This price difference is quite significant and honestly unexpected, especially when ordering directly through your official store.
For your reference, you will find our order confirmation included below in this email, and we have also attached screenshots from Amazon showing the lower price.
We chose to purchase directly from you because we value brand quality and customer relationship. However, such a large price gap is difficult to understand.
Could you please clarify this pricing difference?
We would greatly appreciate either a refund of the price difference or a store credit voucher.
We are currently planning to purchase additional silk bedding (duvet cover and possibly pillowcases) in the coming months, and we would be very happy to continue ordering directly from you if we can resolve this matter fairly.
Thank you very much for your assistance. We look forward to your reply.
Antwort von Thxsilk
Hi dear thanks for reaching out. Our shopify store and amazon store have different promotions, please contact the service team and they will reply your email as soon as possible.