Anne

I went with a friend to Sorrento on 20th May to the Hilton Sorrento palace and we booked a triple room, with a sea view. Upon arrival we were given a small double with a tiny settee type thing under the TV. It was very narrow, and had a very thin seat pad on it. A toddler could possibly have slept on it but would have fallen out if they moved.
We refused the room and were told they had no triple rooms available so the best they could do was a larger double which had a side sea view. We accepted this in view of the info we’d been given. We got straight on to Jet2 who passed the book saying Hilton had offered a triple room which we refused. I pointed out we had a double but had paid considerably more for a triple so wanted the difference refunded. Jet2 have said NO and have nothing. I will never use Jet2 again once they have your money they do not care.

I have received a reply from Jet2 to get in touch but that will put me through the same process that I have already been through and been told you get no refund even though we had a double room but paid for a triple. If you have a complaint it is not easy to find what to do and where to go. The link in the reply from Jet2 takes me back to where I started. NEVER AGAIN

I bought from a shop and the guy who sold me the American fridge freezer was thorough and precise. He price matched for me and booked a date for delivery to suit me and I awaited my new machine. This is where Currys only get 3 stars. The doors had to be removed but they neglected to connect the wires for the conduction of water so when I drew water it flooded the floor. I had to wait another 6 days for someone to come and sort it out as I had no other time.it took the guys who came today 5 minutes to connect it all up.

I went to The Sale Marsland Rd Sale on Sunday 24th August and had the roast dinner. The food was dreadful. Luke warm soggy, chewy vegetables and Yorkshire pudding. The lamb shank was not freshly cooked and reheated. The lady who served us did offer us some drinks but we declined as we already had got drinks. Half the food was left.

The worst food I’ve eaten ever. The chicken tenders and waffle fries were soggy and luke warm. I will never go back. Disgusting.

Polite, chatty handed over parcel took a photo and left

My block paved drive looks fabulous. It was thoroughly cleaned and treated, then sanded the following day. Jet washing creates mess on windows and doors but Aaron cleaned all of them before he finished. Everything was left neat and tidy.

I had no idea when paying for plan that it auto renews. I am a pensioner and can't afford the £66.65 they have charged. I cancelled when I realised but they have refused to refund the money. I have emailed several times but thet don't care about people. This would be no stars if it was an option.

The appointment was brought forward by 8 days due to a cancellation.
No one had told me to empty garage and they were bothered about time as I moved everything in garage. They did help with heavy things and put them back for me. They helped me set up app but not 100% sure how to programme the charger etc.
It only took about 75 mins to fit the charger but I did have to clean up some afterwards.
The box that charger came in was used for
all their rubbish, crisp packets sandwich wrappers etc which was left for me to sort
out.
Did connect to car to ensure it was working.
Overall a quick efficient job was done.

Arrived in Lanzorote on Friday. No luggage arrived. Told it would arrive on Saturdays flight and be delivered to hotel. It is now 4.40pm Sunday and all day I have been assured my luggage has got as far as Lanzorote airport and is out for delivery. Still no sign of it. Where is it?
I am only here for 5 days spent money on an up market holiday to be misled about arrival of suitcase by Jet2.
Hotel staff have been very accomodating I have had a safe that didn't work and a coffee machine that wouldn't make coffee. I was woken each morning at 6am with the sound of furniture being scrapped across the floor and a baby elephant moving about on what I can only presume is the room above. The early morning raised voices was the final straw and I asked to be moved. The 1st 3 days so far have been stressful trying to get my luggage. I'm not sure I'll use Jet2 again and I will be claiming compensation.

Joe F and Paul D
Delivered early, rang me before hand and took TV upstairs. Unpacked it to check it was ok. Cheerful guys at least made me feel as if they were happy doing their job.

This would have no stars if it was a option. I ordered to click and collect using a £15 off voucher if I spent £70. There were 2 items unavailable one of which was on a special offer if you bought 2 but I was only offered 1 so refused 2nd item. I ordered parsley which was substituted for coriander how does that work?? I asked how much my order now came to and would the £15 voucher be honoured. The man who brought out my order had no idea. I asked if I take order and voucher not honoured what happens he said you've accepted order so that was it. I refused order . What a waste of my time. I rang customer services who said I hadn't spent enough initially so the voucher wouldn't be honoured. She had no idea what she was talking about even though I told her that I had receipt showing spend of over £70. I will never waste time in morrisons again.

The wrap I ordered is beautiful BUT.... I bought it to go with a blazer which i intend to wear to the airport then use the wrap for the long haul flight. It all looked great together until I removed the wrap from the blazer to find it all covered in a fine fluff which took ages to remove. I now need to rethink what to wear. Not as useful as I thought it would be.

I had to ring twice to get someone to give me a quote. The first person never even got back to me despite spending quite some time finding out what i wanted. Mark however gave me a quote which i dpent several days tweaking. This would have been five star except for the fact that I couldn't get a break down of the invoice. I have no idea how much the flights were, each hotel etc.

My parcel was missing an item I had ordered and paid for. It is on the invoice but not in the box. I have emailed twice, and rung but no response. I have been charged for something I haven't received. Shocking customer service. I'll never use again.

I have to wait at least 30 minutes to be told that my prescription isn't ready and it'll be another 30 mins. If they don't have items I have to wait till next day. There is not enough staff and customer service is poor. I've changed to a different pharmacy.

Kept me in the loop with regard to delivery literally to the door. Was taken to the bedroom that I had requested. Didn't take long for me to sort the bed out. Good quality. I would definitely recommend.

I ordered 2 obelisks one of which was damaged. Within 24hrs if notifying them via email a new Obelisk was despatched. In a time when Covid is blamed for poor customer service this company shows how it should be done. I will definitely use again and recommend.

Great service, prompt delivery and Good price. Will definitely use again.

Can't get a response from customer service.All I ever get is an automated response.

Ordered online, received within 3 days. No drama, on time and what I wanted.