Mhubbert

The beers nothing special, I found it bland. Customer services are not good. We ordered beer for delivery in Paris. After several days waiting beyond the expected delivery date we were advised that the shipment had been damaged in transit and would be returned to sender. A few days later, with no attempt to actually deliver to the delivery address we were told our shipment had been delivered to a local post office and would need to be collected. On collection, turned out to be the original damaged shipment with one bottle broken. Noam response to all this was to say that once the package was handed over to the courier it was no longer their responsibility, which I found very disappointing. They did refund €2.66 for the broken bottle but this hardly covers the inconvenience of trying to find out where our package was or having to collect a damaged package from the post office. Won’t be ordering from them again.

Fast delivery and quality books at good prices

The manager at Sketchers Warrington branch is misleading customers and denying them their rights under the Consumer Rights Act to return goods. Is this Sketchers policy?

Fast efficient service and good prices will definitely be ordering more from them in the future

Delivery and collection is fast and efficient. I’ve had many deliveries over several years and I’ve had only a couple of issues (e.g. wrong keg delivered) but Perfect Draft customer services have been brilliant each time in resolving these issues.

Beer quality is good but generally in my experience it’s very difficult to pull a beer without too much foam/head. I also find that my machine struggles to maintain 3 deg. C when the ambient temperature is high (in summer) when you really want cold beer.

Novel were the only company we could find with availability of the wine we wanted. Price was good and delivery prompt: Good experience.

I agree with all of the comments below regarding poor customer services. Aer Lingus cancelled our return flight (although to be fair we did get plenty of notice). Trying to talk to Aer Lingus so called customer services however is a complete waste of time. Their agents appear to have no ability or authority to make any decisions or actually help customers and their main focus appears to be to make life as difficult as possible, particularly when it comes to refunding customers even when they have caused the problem. Their chat line is the worst I ever come across.

Thought I’d try EE as their network checker indicated that service indoors in my postcode area is good. This is just not true, the actual signal strength varies from “No Service” to just about registering. I have a recent iPhone which I’ve rebooted several times with no improvement. Complained to EE and they say there are no problems in my area. Given that the Ofcom coverage checker (I should have checked there sooner!) indicates EE signal strength in my postcode to have problems I was surprised by this response which I consider to be deceitful. Fortunately I only purchased a pay as you go pack as a trial and will not be going ahead with a contract as originally planned. I have to add that it’s very disappointing that Ofcom allows companies like EE to continually exaggerate the quality of the service they provide.

Dear “Jenny”, I wasn’t particularly complaining about the signal issue, rather that EE are providing misleading information to the public. I am certain that if Ofcom are aware of EE signal problems in my area then EE themselves are too and EE should not be claiming that service is good when in fact it’s poor to non-existent.

Friendly an efficient service

Had a few jobs done at our local Halfords store in Warrington (car battery replacement, child seat fitted etc,) and the staff there are great - friendly, helpful and efficient. So when we needed a couple of new car bulbs fitted we thought not worth messing about we'll just buy from Halfords and pay the extra for the fitting. Booked appointment on line and didn't think much of it when the booking was with the Autocentre rather than the store, assuming service would be the same. The service was not the same however - I thought the staff were unfiendly and the service, given this was a very simple job for which we had an appointment, very slow. Won't go there again.

We recently set up health insurance via Usay Compare. We found them very professional and were happy with the clear explanations and guidance given. They also helped us secure additional discounts due to us having other policies with the insurer.

I recently bought a bed from John Lewis which they delivered and assembled a few weeks ago – only my wife was home at the time. I was shocked when I saw what they had left - the assembly was completely wrong with the headboard fitted in the wrong position and frankly the whole thing looked ridiculous. This bed (base and headboard only) cost in excess of £2,000 so you will understand that I was not happy. On inspection, I realized that the delivery guys had fitted the headboard in the way they had because with the headboard in the “correct” position the headboard is intruding into the bed base area resulting in the mattress not fitting properly and hanging over the end of the base. I reported this to John Lewis and sent them photographs. They told me at the time not to worry they would sort my problem out. JL then decided to send an “independent” expert. The experts arrived and carried out their inspection – they could see that the mattress did not fit and suggested that spacers be fitted to move the headboard back such that it doesn’t encroach into the base area – I told them I wasn’t happy with this as this is supposed to be a quality bed and “bodge ups” should not be necessary to make the bed fit together properly. The experts also acknowledged that the mattress is the right size and without the headboard in place fits perfectly to the bed base.
After nearly two weeks we tried to contact JL (they hadn’t bothered to call us) and they eventually got back to us to say that based on the experts report they would take no further action (what a surprise!). JL promised to send me a copy of the report findings after my call with them but up to now have not done so. Apparently the report acknowledges that the mattress is hanging over the end of the base as a result of the headboard intruding into the base area but states that the bed components (headboard and bed) have been manufactured to an acceptable standard and therefore no further action is necessary. This makes no sense at all to me and was a bit shocking - I asked the JL guy who called me if he, any of his colleagues or the JL organization would be happy to accept a £2,000 bed where the mattress hangs over the end of the base. I also pointed out that if he visited any JL store or looked on their website he would not see a bed displayed in such a condition. He refused to answer and just kept referring to the so called experts report. He did tell me that if I’m not happy I can commission my own expert report.
Shame on you John Lewis! You know there’s a problem with this bed but are hiding behind a carefully worded, nonsensical report to avoid your responsibilities. What a disgrace!

Just cancelled homecare as BG kept changing my level of cover without my agreement with the annual fee increased to over £900. Trying to get through to BG by any means is almost impossible and getting any consistent or reliable information from them when you do get through seems totally impossible. They are the most disjointed, disorganized and incompetent organization I have ever dealt with, a complete disgrace.

I ordered downlights which I knew were out of stock at the time of order. CEF kept me up to date on order status and delivered the items as soon as they were available. Very good service.

Good price, great phone, great service

I fly regularly around the world including to so called third world countries. I've never experienced an airline as poor or unreliable as Flybe. Customer services are terrible and when things do go wrong they go out of their way to avoid providing even basic care to delayed passengers. On my last (hopefully!) flight with them we boarded after a 60 min delay only to be told immediately the doors were closed that we would be delayed by at least a further 2 hrs due to "weather restrictions". I assume we were boarded to avoid Flybe having to provide drinks and snacks. We were eventually offered a soft drink on board. The pilot then announced that the delay was not due to weather but due to emergency runway repairs at our destination airport although when we arrived there was no evidence of significant delays to other flights. We eventually left three and half hours late. Of course there was no food on board other than snacks nuts, crisps etc.