No delivery, no notice
Although the goods were clearly available one item was not delivered. And I did NOT get any information about that. Although this is forbidden by law in Switzerland!
Antwort von DeinDeal.ch
Hello, dear customer,
Thank you very much for your valuable feedback.
First of all, we would like to sincerely apologize for the delayed delivery.
As an e-commerce platform, we do not keep a full inventory of all the items we offer. This means that we order many products from our suppliers specifically for our customers only after receiving an order.
The current delay is primarily due to the transition of our internal logistics processes and the switch to a new fulfillment partner. Unfortunately, this transition has led to unexpected delays in processing and delivering your order.
We are doing everything we can to optimize our processes as quickly as possible in order to restore our usual delivery times and offer you even better service in the future.
We are very sorry that we did not keep you sufficiently informed about the status of your order during this process. Transparent communication is very important to us, and we will work to keep you updated in a timely manner in the future.
We ask for your understanding during this challenging phase and wish you a pleasant and relaxing weekend.
Best regards
Deindeal.ch