Darine Chely

TO: American Express – Disputes & Customer Service Department
Dispute No.: XXXXXXX
Date: September 3, 2026
Platinum Card #XXXXXX XXXXXXXXXXX
Dear Sir or Madam:
I previously closed my dispute concerning LeanMeds, also known as White Coat, because the company ultimately issued a partial refund. The original charge was $1,140.00, but LeanMeds refunded only $1,045.00, leaving an underfunded balance of $95.00.
I am therefore requesting that American Express charge back the remaining $95.00 to LeanMeds.
The circumstances surrounding this transaction were extremely problematic. The original charge was made accidentally, and I notified LeanMeds less than two minutes after the transaction. Despite my immediate request to cancel the order, I subsequently received conflicting communications from the company.
I received emails indicating that the order had been cancelled and that there was no shipping or tracking number because the order had supposedly been cancelled. The following day, however, I received another communication stating that the medication had been shipped, followed by yet another email providing a tracking number. These contradictory communications demonstrate the serious confusion and lack of proper handling of my order.
There were also significant concerns regarding the prescription itself. A nurse whom I had never heard of apparently signed off on the prescription without having adequate information regarding the appropriate dosage. I am reporting him to the American Medical Association, Orlando Enrique Lasada. I never spoke to the nurse until after my husband received a package & my husband found his name on the vial.  I actually called the nurse who promised that I would get a full refund from this company, LeanMeds. The company's practice is to procure a prescription issued by a former provider.  This was never done. I raised these concerns directly with LeanMeds and also contacted Beaker Pharmacy and OpenLoop, the parent company associated with LeanMeds.
I had also clearly informed LeanMeds that I was traveling. Nevertheless, the company insisted on sending medication to my husband despite knowing my circumstances and travel schedule. LeanMeds had been provided with this information in advance. I am leaving for Italy on September 16, 2026, and will subsequently be in Hawaii for the remainder of the winter.
The $1,045 refund was issued only after I repeatedly demanded that the matter be corrected and informed LeanMeds that I was disputing the charge with American Express. The fact that LeanMeds eventually refunded $1,045 confirms that the company recognized that the transaction required correction. However, $95.00 remains improperly withheld.
American Express Disputes
XXXXXXX

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I respectfully request that American Express reopen or supplement the dispute as necessary and credit the remaining $95.00 to my account by charging that amount back to LeanMeds.
I will be uploading supporting documentation tomorrow, including the communications demonstrating the cancellation, shipping, tracking, refund, and other relevant circumstances.
Thank you for your assistance and for reviewing the supporting evidence. I would appreciate confirmation that the additional $95.00 dispute has been opened and is being investigated.
Sincerely,
XXXXXXXXX

These people are just plain STUPID. Biggest SCAM ever. They finally canceled my order with NO refund of $1140.00. I just got a notice the order was shipped? I just can't make sense of these folks. ENDLESS EMAILS THAT SAY NOTHING. No order received and charged over a thousand dollars for NOTHING.

Instead of billing month to month they charged $1140.00 on my American Express. No doctor reviewed my file or determined what dose I should receive. I stopped the charge as the hamster was spining but this company pushed the charge through and now they are trying to BULLY me. I informed them I already stopped payment with AMEX & they intend to ship anyway??? Use EMBODY, they are great.

WTF happened to their customer service??? It used to be GREAT. Now I have to hold for 40 minutes even once, 64 minutes and still don't get anyone on the line. I leave messages and no call backs. I returned an item. It's been over 3 weeks and NO REFUND. Again, WTF?

Total scam. This company has been going out of business for months lol. The items ordered are coming from out of the country even though their AI generated emails state they are being shipped from the United States. There is no beautiful mother and child as shown in the advertisements and the jewelry is cheap garbage. I made a previous order that never arrived and I'm now waiting for my next order for over 5 weeks. The blurb Santa Fe is meant to make you think the jewelry is coming from inside the United States and is handcrafted. Don't be fooled.

Reservation was canceled by the property owner one hour before check-in. This happened while I was on vacation with my family in Italy. No where to go & no help from Agoda. Owner canceled because there was trouble with the laundry? Then said there was a death in the family in a later email. Makes NO sense.

Last night, I dined at Tommy Bahama and had an experience that was disappointing on several levels. Before being seated, I discreetly explained to the manager (Stacey) that I planned to use a couple of coupons and a gift certificate and asked that the server not mention this in front of my family. I stressed that I wanted to handle the payment privately.
Despite this request, the server (McKella) brought it up three separate times in front of all my guests. After the first incident, I reminded the manager, but nothing changed—the server proceeded to mention it again and again.
Additionally, the server repeatedly addressed my husband and me as “Babe,” rather than using appropriate terms such as “sir” or “ma’am.” This is a basic customer-service standard, especially at a restaurant of Tommy Bahama’s caliber.
We also encountered safety and quality issues. We ordered the seasonal dessert—bread pudding—which arrived in a hot skillet. No one advised us that the skillet was extremely hot, and I ended up burning my skin as a result. This morning I have blisters.
Finally, I ordered the lobster cappellini. The lobster was tough, overcooked, and completely lacking in flavor. My daughter tasted it as well and had the same reaction.
Overall, this visit fell far below the standards I expect from Tommy Bahama. Unfortunately, I do not plan to return anytime soon.

Professional Review - Best Buy

This review concerns the General Manager, BRENT of the Best Buy store in Longmont. Unfortunately, my experience with BRENT was extremely disappointing. He demonstrated a lack of professionalism, courtesy, and basic customer service skills.
I returned a cell phone that was completely unopened and well within the 14-day return period. Instead of refunding the purchase to my original form of payment, I was issued three separate merchandise credit notes. When I visited the store to address the issue, the General Manager, BRENT was dismissive and condescending on multiple occasions. Rather than resolving the matter, BRENT repeatedly directed me to contact Best Buy Customer Service, which proved to be both time-consuming and ineffective.
After several unsuccessful attempts, I finally spoke with a Customer Service representative on the telephone who asked me to drive to the store while remaining on the phone. The representative explained to the Assistant Manager that it was her responsibility to process the refund for an in-store purchase. Thanks to that representative's persistence and professionalism, the Assistant Manager was ultimately able to issue the refund--though it took her 40 minutes to complete the transaction.
While I did not ask for or expect compensation, I was disappointed by the lack of accountability, professionalism, and basic respect shown by the store's management. This experience has led me to decide that I will no longer shop at Best Buy.

I ordered $1000 worth of clothes from Mango US. I ordered a medium and it was too small so I had to order a large. There was a price difference of $10 to go from the Medium to a Large. Why? I don't know. I'm 5 foot three and I weigh 110 pounds and I couldn't squeeze into the medium, I called to ask for a price adjustment and instead the guy on the phone in some country I can't identify canceled my order. Now I can't purchase the large because the website is saying out of stock. I know they have at least one! Customer service is horrible, and I will never buy anything here again and neither should you.

I purchased & returned a sweater from J.Lindeberg. The company refused to credit my account even though they concurred that the sweater has been received. I filed a dispute with American Express and left a negative review on the company. In answer to my review, J.Lindeberg informed me that if I close my dispute, they will immediately credit my account. J.Lindeberg stated this in multiple emails. Three months later, still no credit and J.Lindeberg is blaming American Express for failing to notify J.Lindeberg that the dispute had been closed- despite the documented proof from American Express stating the dispute was closed months ago. Unfortunately, I again had to rely on American Express to handle this situation for me. This is a lousy company with crappy, inferior & dishonest customer service. RUN!

OMG, Henry Meds USED TO BE wonderful. Now they just STINK. They screwed up my order for an expedited shipment which finally arrived 2 weeks later. BUT THE REAL PROBLEM I HAVE IS THIS: I was interested in a BULK ORDER so I went through the motions to see what the total price would be and was tricked into ordering. In other words, the website did not have a page to "review" the order. I called that same minute to cancel. No answer at the office. After 15 minutes of waiting on the line a recording came on and said there were no agents available. I wrote multiple cancelation emails. I FINALLY got an answer to the fifth email stating billing will address the issue. A week after that I received a message stating that the order could not be canceled. THE ORDER HAS NOT EVEN ARRIVED!! They took almost $3,000 from my credit card. I just called their office again and a recording came on stating that there are no agents to take the call.
This must be the firms reaction to the FDA canceling compounded Tirzepatide. RUN AWAY.

RUN AWAY - NOTHING FITS
Second time I purchased a cover from them. I couldn't return the first one because I left my winter home & went to another state. I was forced to keep it because I couldn't get to it to return it. I ordered a second one (DUH) I thought they would have perfected the item but NO. This time I tried it immediately before I left the state and lo and behold, it doesn't fit. Now they are threatening to take 18% to refund. What kind of company is this????

Later Added: As you can see by SEALSKINCOVERS response below. They still want to charge me for the restocking fee EVEN if the cover doesn't fit & it's their FAULT.

Received the wrong size. Called for a return label. I was asked to send pictures, I did. Still NO return label. No phone number & TERRIBLE customer service. RUN AWAY.

THEN, After they read my Trust Pilot review I received a message from J.Lindeberg requesting more details. They respond with, "we don't have an order with your name or email address." I then sent them the order number. A barrage of emails back and forth & I have to prove to them I ordered from their company. Finally after half a dozen emails J.Lindeberg finalizes with, "you ordered from the other division, please contact them". What a waste of my precious time!

Again, RUN AWAY.

OMG. The WORST customer service ever. The Rep was YELLING at me because I told him I was unhappy. He kept yelling, "call back and speak to someone else." Literally YELLING at me. NEVER, EVER buy from this company!

I had an appt. at the West Palm Beach, Florida location. My appt. was for 11. I arrived at 11:02. 11:30, I am still in the waiting room. No explanation or apology from the receptionist. When I stood up to confront the receptionist she stated she has no way of knowing how long the previous consult would take. Don't they plan for this? Can't they cut their "free" consultation and say, "I'm sorry, I have another potential patient waiting, please email with further questions'? Or, schedule for a longer appt. time? Not like the Doctor has liposuction emergencies. NOT RESPECTFUL OF MY TIME. Treat people the way you would like to be treated. NOT RECOMMENDED. RUN AWAY.

Horrible customer service. Their team would not respond to a return for a damaged item. I opened a dispute case with American Express. The company requested I close the dispute case and then C.Paravano would credit my account. I closed the dispute but the company did not stay true to their word. I had to re-open the dispute.

THESE MOFO'S. HERE IS THE DEFINITION OF THE COAT I ORDERED:

Details
Upgrade your puffer coat style with our 40" Signature Hooded Taffeta Down Coat, featuring a box-quilted design in rich toned taffeta. The elastic waist ensures a perfect fit, while the dramatic oversized hood and bib front add a bold (and cozy) statement to your winter look. When the temperature drops, this coat is everything.
STYLE #T10118
Collarless quilted leather jacket.
100% genuine lambskin.
100% polyester lining.
Exposed zipper.
Imported.
Insulated with 100% polyester down alternative.

It states it's GENUINE LAMBSKIN. They shipped me a nylon coat. No compensation- this was a gift. They're processing this as a normal return and I have to pay for the label. This was a gift for this weekend. If you haven't guessed - NOT RECOMMENDED. Cole Haan has turned into TEMU.

2 mos for delivery. Bike filthy & battery dead. Can't get the bike started.

21 lbs gone. Boom! It took 2 months which is really healthy. I feel GREAT! I am not stopping.