Darine Chely

Snide & rude young man. Talked to me like garbage. In response to your comment, I have given you the information you have requested.

Worst customer service I ever encountered. Never again. Rep's hung up on me twice when I asked them to return my shipping for the WRONG product sent. I am requesting that you do not use this company so that when their sales fall they realize that without customers, they don't have a company or jobs.

Denver DA’s Office
American Express
Mission Ballroom

Dear Sir / Madam Oct. 18, 2019

On October 17, 2019 between 4 and 5 PM, I went to the Mission Ballroom’s website and purchased tickets for Bob Dylan who was to play that same night in Denver. Didn’t know I was purchasing tickets through AXS - shame on you Mission Ballroom for allowing AXS to usurp your website.

I received a receipt by email for the fee I paid on American Express almost immediately (Receipt for $183.75 attached). And, on the receipt it states that I will be receiving an additional email with notification of when my tickets would be in my account.

NEVER RECEIVED ANY OTHER NOTIFICATIONS. NO TICKETS - NO NOTHING.

On October 18th I checked my American Express Card and sure enough AXS had charged my account. I called the number on the American Express on-line recent charges and after a half an hour spoke with “Cheryl”. All Cheryl kept saying over and over is “the sale is final”. This Cheryl , sharp as a marble could not comprehend when someone purchases something, in exchange they must get something. All sales are final means they have stolen your money and don’t even want to speak to you. I requested a supervisor. I waited 40 minutes to speak to supervisor, “Marx” who kept insisting that they put the tickets in my account. Attached, please see my account page showing no events.

This Marx was speaking about some SECRET mobile app that I don’t have and don’t understand why AXS would believe I have this app. I figured when I received their follow-up email it would contain directions on how to retrieve the tickets. Please refer to the receipt “we will email you again when the tickets are in your account”. Marx fought me on the telephone for over an hour stating I should NOT get a refund just because the verbiage is incorrect on the email. The fact that I was instructed to wait for an additional email and followed this instruction… and the email NEVER came were irrelevant to Marx because the tickets were supposedly in the SECRET app. What???? Finally Marx agreed to send the case to “an appropriate” department whatever that is. They said I will receive a return contact in 3 to 5 days.

Trust me, I am not holding my breath. I will contact American Express in the morning for their assistance. Thank G-d American Express is such a reputable company. I swear by them.
Don’t get screwed, don’t use AXS - go to the box office. THIS COMPANY IS THE WORST I HAVE ENCOUNTERED. HOW DOES THE CITY OF DENVER ALLOW THEM TO GET AWAY WITH THIS???

I have to say working with Brandon was great. Ricky was a nightmare. More than rude. Just plain RUDE