Customer

DPD sent a picture in van as an attempted delivery didnt even attempt. Games damaged in parcel, no bubble wrap or protection. Ended up having to pay dpd to get the delivery.
Cex online strikes again

Decided to attempt to get youfibre in as another apartment in the block has. Pre installation guy was great explained issue and what would happen, from there has been downfall, ignored chat, 2 hours on hold, no phone backs. And no idea what is happening with the install

Got two baby Parrotlets from here, pleasant enough.

To Many reviews for larger retailers hidden under similar names.

Not impressed, Took a while to come had to chase for tracking, figured fine things happen asked for tracking and was sent over, i'd Ordered two series, one is missing discs, contains blank discs & discs have been altered with marker & covered in finger prints. I am fully aware what the product was when I ordered just expected the simple bits to be correct.
emailed the help Line, see what happens, will update if resolved

Ordered on 27th, about a week latwr emailed to see whats going on, blanket automated response, then another, then an email saying have i run out? Emailed again and another automated response. Not good clearly cant handle orders and also paid for fast delivery. Still absolutely nothing has arrived. Even if they are gd if they do arrive i doubt ill be ordering again. Customer service is awful

#CH37481-since no way to respond to u on here

16.12.25 since reply, Posted on page, messaged no response. Customer service is awful

Despite putting down delivery restrictions on the order (height access to carpark) the drivers failed the delivery. You can park 100 yards away on either side. Didnt even ring ahead like they are meant to. Apparently they dont read special instructions on every order. Turned kitchen upside down to get this done and they wanted me to wait 5 days so they can send the right size van. Joke of a company will never use for a large item again

Recently used gosforth/ponteland stores for fish and tanks & accessories. And all has been good. Only 4 star as one early visit was a bit abrupt put after returning recently it was a much better experience

Started in fish hobby, decided to use pets at home due to accesibility times etc. What a mistake that was. Different rules for buying fish in every shop, including one who refused to sell as it was longer than a 15 minute drive home(where do they think the fish all come from round the corner?), from staff using teeth to tighten bags to damn right ignorance & rudeness, incorrect advice etc. Tried so many in north east area. Now have decided to stop using them all. And not suprisingly the enjoyment of the hobby improved. There was one or two friendly members over all the visits tho hence why we kept thinking another chance, stay clear if possible

8 holes on order, only 6 on sheet. Considering its two meter in length its an issue. Ud think something so long/difficult to ship they would dbl check simple specs before shipping

Ordered a gaming monitor, after one week developed a dead pixel, rang to get a replacement. They are using a 3rd party company now to fufill certain orders. So its a week for a collection. No replacement put through, so they basically say we arent argos so we cant do anything. So another 20 mins on the phone to argos to wait another 48 hours for 3rd party company, to wait up to another 2 weeks for replacement and collection (which is 2 days in). Safe to say i wont be using argos for anything tht is fufilled by 3rd party again.

Response to below.
That is laughable after this argos account will be going and i will not use again
Order is already cancelled.

Over 7 weeks now switch has not been finished for tariff i selected, Terrible 3 failed installations of smart meter including no show, non existant customer service. Even changed my traiff as i didnt have a smart meter.

Comes to something when utilita hang up on engineer and engineer advises you to go to ombudsman
DO NOT USE

Signed Up to one price, Two lines on order, One off cost & then Price Of Broadband, When confirmation comes through found two more items MacAfee & OneStream assured on there which become chargeable if not cancelled. No mention of this on costs page when i agreed, Also no choice of Direct Debit Given. Then spent 55 minutes on hold to be hung up on. No experience of broadband but definitely some dodgy customer service/Costs with this provider. Safe to Say account Cancelled (wells so they say).

Literally since my switch it has been a disaster from miscommunication about smart meter installs to now having an ongoing battle over meter readings which they cannot seem to get right, despite one being taken by them and a signed copy left with me. Worst customer service ever, after 6 weeks still ongoing

Even when you have money on the app for joirneys they still send you fines.
Something should be done as the system doesnt work.

One of the items sent (pokemon gba game) was fake, returned it to store who had to test it, and questioned my reason to return etc, practically acuse you of lying, although they evensually agreed its fake, then doubled the test time when i went back. A few hours wasted. Wont be buying online again.

Switched in summer as previously they were good. This time not so much. Apparently the way they bill and my previous supplier bill(shell) is different. So despite knowing i have now moved they are asking for a load test in a house i dont live in anymore. All this when a smart meter is installed(apprently they cant use this as concrete meter reading). Basically numbers are wrong way rounf for night and day. Been going on 3 months. Ofgem here i come!

Ordered items to collect from collect plus. Had a notification to collect. Due to order being split recieved different barcodes with no item names beside them so i have collected what shop gave me after scanning and come away. 2 items missing, Shop are now saying they havent ever had it despite signature from them. Very supposidly dealing with it but not hopeful as customer services sighing and moaning down phone. Looks like £100 down the pan. Will update if resolved
**So someone conatcted me from very via this review and was helpful with a resolution, shouldnt take a trip advisor review for that to happen, seem oblivious to the issues that cause these problems**

Would of been 5 Stars, If it wasn't for the problem of no Touchable handles on the air fryer basket, meaning when its pre heated and your adding food, or its just finished cooking there's no easy way to get food out without touching a very hot part. Previous air fryers I've owned have a cold handle which allows for easier access when hot. Seems like an over sight and a detachable hand would of solved the issue easily

Item turned up with DPD Depot tape on it, meaning it had been damaged or open and they had taped it back up. Noticed this as he handed it over and said i would need to check it before accepting as the box was clearly wet & damaged. Driver literally tried to take parcel back saying i couldn't do this as its against policy i could either accept or return. Sorry but you know you have damaged it (DPD TAPED UP) and its my item so i am entitled to check it.
Contacted sender and instructed not to use DPD again for any further orders.