Symon

Scammers.

I stupidly ordered off these clowns again. And was immediately reminded why I stopped shopping here.
Getting a refund will be challenging at best
They lie to you.
You have to chase constantly for updates.
The story their end changes with every email.
Calling them won’t help you either. They blame other departments for lack of refund.

AVOID. Seriously.

There is a reason why they score low in reviews.

Blaming no time for a response to emails is lame. It takes a few minutes.
Being passive aggressive will turn your customers off.
Before you waste the precious few minutes you give the impression you don’t have to respond to this review I really wouldn’t bother. Because we can all guess what it will say.

I was happy to take an exchange. And. Purchase a few more items.
No.
Not now.

So. As I told you.
Just get on with cancelling the order. And refunding. IN FULL


Ta Ta

AVOID. ALL the negative reviews are true. This is a scam company that take advantage of UK purchasers knowing they can get away with not refunding people. Do NOT buy here. Seriously. Read the reviews.
I’ve had 4 fake tracking numbers this morning alone.

The absolute worst
This company is to be avoided at all costs. Read the negative reviews.
They are all true.
You will absolutely regret shopping here.
Customer service useless patronising and threatening.
God help you if you need a refund. That will never happen.
Parcels go missing a lot. As they use Evri. They deserve each other.

Note. That BJ will apply £14.99 service charge even if you cancel the order due to them not telling you when or even if they will deliver. Or. Even how much oil we will receive for the money which has already been taken.

Customer service will just keep sending you repeated patronising emails telling you , “ we charge £14.99 on every order”!
Yes. We know that.
Why do you deem it acceptable to charge that when you won’t even commit to delivery????????

We gave you chances to resolve.
Ombudsman has been contacted.

The ring itself. Much nicer than I expected.

However.

The customer service. Diabolical

I asked for measurements of thickness.
They sent wrong measurements. And then sent me a patronising email when I questioned it.

I was told if the ring didn’t fit. I could return or exchange.

Guess what.
As soon as I opened that conversation.
No one replied.

4 emails.
Nothing.

My lawyer is drafting a letter currently.
Maybe. They’ll respond to that.


Not good enough diamond heaven.
Not good enough.

Like many people on here.
I received glasses. Late.
Had to chase order.
Wore them twice.
Lense fell out.
Just after the 30 day period.
But within the 6 month period for faulty goods which means Consumer rights act 2015 clearly states.
If inconvenient for repair or replace.
You are entitled to refund.
Customer service are F. Kn. Rude.
And refuse to refund.

AVOID. Is the best option here. They are crooks.

Oh. Silly me.
I too have/am having an appalling experience with these clowns.
I received a linen shirt for a gift Nice. No problem
I decided to purchase another. Same style. Different colour.

It is a completely different colour to the listing.

The first one was fine.

Anyhoo.
Long story short
They will “ make an exception” as it was worn once. To return it.
But.
Here’s the fun bit.
And especially after Moron Trump and his levies!
I have to pay taxes. duties. And. Shipping.
Which no doubt will amount to a pretty penny/cent.
It’s going to America you see

So.
I would strongly advise to not purchase here. As they are super unhelpful. Super patronising. And super c***y.

Courier. A She. Or an “it” in this case.

A day late
Rude
Aggressive
Unpleasant and mouthing off as she left property.
All caught on cctv I might add.
So. “It” will be receiving an email of complaint.

All in all. Explains the 1.2 star review rating.
Keep employing knuckle draggers like that Yodel.
You’re excelling in the $H!T review stakes
Well done.

Seriously. I cannot stress enough. Read the negative reviews. It will give the only true insight to this rotten company. You will not receive what you pay for. You will spend weeks on social media phoning emailing. You will get nowhere. You will spend hours chasing a refund and being lied to day in day out
Cox & Cox went bankrupt years ago and taken over by a crooked company. And things are worse now than before.



🔴🔴🔴UPDATE🔴🔴🔴

Yeah. Very lame attempt at damage control. You and I both know. Jack SH❗️T will happen.

You are appalling.

Coat looks more synthetic than the listing photos. It’s very shiny. And the fabric doesn’t resemble Alpaca fleece in anyway shape or form.
It’ll be returned.

And be aware.
It’ll cost you £14 to get it delivered and returned.

Just another example of online fleecers


UPDATE

Sorry. What does that even mean???
And what point does that make. ???????
Yes. I can read. I am not. A moron.
However. It does not alter the facts of my original review.

You clearly have a LOT to learn in regards to customer service.


🔴🔴🔴. Oh you love a template response to negative reviews dontcha!????
Absolutely shocking customer service. And yes. I agree with other reviews. Reallllllllllllly POOR quality. I wouldn’t bother. Honestly.
You’ll be sending stuff back. And they’ll fleece you for the privilege 🔴🔴🔴

Awful.
Liars.
Deceitful.

Did not arrive in parameters of time stated on website.

Rug delivered did NOT match the listing photos. And I already had one. So i know its not the rug advertised.

Want to charge me to return it. Good luck with that.

And have dragged their heels to reach a resolve.

Shop elsewhere.
They are extremely dishonest.

🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩update

Well you can find it. I’ve spoken to on the phone and there’s a long email thread.
Which you now haven’t responded to in over a week.

The rug has been returned to you. And I am warning you here and now. Do NOT drag out my refund process. As you seem to have form for that.

Looks like Legal Action here we come.
Not only did arm chair take 6 months to arrive.
Obviously late.
It arrived looking nothing like listing.
The leather feels like paper.
And looks like someone threw wood stain on it to “age”it

They are now telling us we have to pay 30%. (£300). Plus collection costs. £100?)
To return the item.

They were not interested in our consumer rights.
I wish I could post photos here to demonstrate the difference.
It’s a scam.

The 5 star reviews are clearly mostly fake.



We WILL. See you in court


After many many emails.
And threat of legal action.
You have arranged collection and full refund. As per our consumer rights
But you still tried your luck. Unacceptable in my book.

I do NOT recommend this company.


🚩🚩🚩 this company know very well this is a genuine review. The request for more personal info is a stab at getting the negative but true review taken down. Like I said. They’ve arranged collection and FULL refund. So THAT. Is the end of the case. Unless of course we encounter problems with refund. The sort of company that try to chip away at the refund amount for various reasons. FYI. I wouldn’t bother. You already know legal action will be taken 🚩🚩🚩

Bad customer service. As usual. I always regret buying from here. Automated text service is rubbish. No one. A human. Has made contact.

Read the reviews. These sellers are the absolute dregs. They send out faulty goods. Sometimes orders never arrive. Sizing is way off. And the chemical smell of shoes. 3 pairs I ordered. None can be worn. Opening disputes is pointless. I’ve lost £100’s of pounds

Seriously. AVOID. This is a truthful and genuine review.


Joy.

Don’t make me laugh. Are you trying to be funny??????? I’ve spent months trying to get my refunds. And you claim you can “help”. How exactly????? How exactly am I supposed to contact you directly ??

You’re appalling. The lot of you.

Absolutely Shocking retail experience from placing order to return to getting refunded. Customer Service diabolical. They don’t respond.
Time frames to get refunded unacceptable.
They may it really difficult probably in the hope you’ll abort the return and keep the unwanted item.
AVIOD.
Yes. They might be a bit cheaper. But that comes with a price.

Pull your socks up Cettire if you wanna compete with the luxury brands.

I too got stung for £74 taxes and duty
They really should make it clearer that the customer may have to pay this. All in all. It made a reasonably priced jacket very expensive.
I told them in no uncertain terms. They should be more transparent.
They blamed UK. And Brexit.

Yes. V. Helpful.
Thanks for that.


Update.
To be fair. After a lot of ranting. They did pass on a store credit code. To the value of the duty and taxes.
We shall see if that goes smoothly.

I still stand by my original gripe.

It should be made clearer. Citizens outside EU will have to pay.

As requested. My experience re Yodels delivery ( tracking) JD0002230439005087
Yet another delivery not completed by Yodel. Claiming parcel was damaged. Yodel didn’t update me. After staying in for a parcel that couldn’t be left in safe place. And had to be signed for. I was told. I. Have to contact seller to get it rectified. Neals yard will no doubt foot the bill Seems unfair to me.
My advice. Check where ever you can who the courier will be for your delivery. In my recent experiences
Yodel. And. Evri. Are to be avoided at all costs. You may be able to request courier of choice? Not sure. Worth asking though.
Neals yard we’re brilliant at fixing yodels mess.
And are not re sending via yodel.
Yodel and Evri. Your days are numbered if I had anything to do with it.
Let’s wipe these cowboys off the map.

Wrong Item Sent
Ordered tablecloth. From measurement choice as per website.
It arrived.
In measurements that weren’t even on the website.

Reached out.
Offered a different TC in different pattern. Not what I wanted.

Took screen shot of measurements page of website at 2pm.

By now the email thread has gone quiet.

Took screen shot of same page as above at 5pm. ALL measurements are now different. And include the mysterious size that was sent to me.
Funny how that all changed during our convo.

Still not heard back.
Have demanded refund.
Twice.

All in all. A pretty P!ss Poor experience.

Just seems to be the norm these days.
Treating your customers like morons.

Letting you into a little secret Alice.
It don’t work!!!!

Now.

Get this table cloth collected. Refund my money. And let’s move on.