CHIM

I visited London Creo’s St John’s Wood High Street branch twice, over 2yrs ago.

I never consented to marketing or use of my personal information for anything but the appointment, yet I have been receiving weekly sales messages ever since despite I blocked them & marked as spam.
I have emailed twice and called twice, explicitly asking them to stop using my details and remove me from their marketing. I have received no response - completely ignored!

This is a violation of my rights under UK GDPR Article 21, which gives individuals an absolute right to object to direct marketing, as well as potentially the Privacy and Electronic Communications Regulations (PECR) governing electronic marketing.

The complete disregard for repeated requests to stop is unacceptable. One star. I would not trust this company with my personal data.

STOP phone ending 1690!

Mettle (NatWest) claims 4 identity verification methods, but only offers one—selfie camera—which I said was broken. Support was useless: trained to repeat 5 scripted lines, unable to offer alternatives. I was told my issue would be escalated and I'd be contacted in 'a couple of days with alternative method.'

After 10 days of silence, I followed up via email: no response, no apology, no accountability again the exact same scripted line ‘I will raise this further with our onboarding team to see if there is an alternative method you could use.’ You guessed it 10 days passed again and no onboarding team in sight . Despite advertising multiple verification options, they refuse to implement any. Basic account, even worse support.

Asana is misseling their plans. No mention of minimum no of seats - sent me fishy screenshot with information proofing otherwise but nowhere transparently disclosed at the time or post purchase - a robbery.

- Support during trial period was non-existent even after countless support reach outs.

- When I asked about the seat charges, they ignored me (5 cases raised)
- I got billed for unused seats - it is only me
- I escalated to the manager, but they closed the case without action

No resolution, no willingness to fix - stay away. A total fiasco! There are better options out there.

Smarty has repeatedly breached GDPR and ignored my explicit contact preferences.

I unticked all permissions (email, SMS, post, and partner offers), yet I continue to receive unsolicited marketing messages to renew the plan. Multiple emails to support requesting this to stop have been completely ignored with 0 responses.

Despite all messages & emails from Smarty are now marked as spam, blocked, and even reported as phishing, the communications continue.

This is false marketing and a clear violation of consent.

It is highly disruptive to my wellbeing, especially with a long-term illness; Smarty is taking away my legal right to take care of my health and wellbeing.

This ongoing disregard for user consent and privacy is unacceptable. From previous 5* when Smarty was not known has gone down.
Smarty my no is ending 1690

I was indoors waiting for the scheduled collection. No doorbell rang, no knock and no photo evidence was provided to show the driver attended. Despite this, the tracking was updated to “collection attempted / not collected – no longer required”.

For clarity, a previous weekday collection attempt was genuine and included photo evidence. This Saturday attempt did not - we know what that means (disrespect others time for their own to finish work early!)

Because the job was marked as “attempted”, same-day rebooking was refused and the collection was pushed to the following week. With no Sunday collections and limited weekday availability, this has delayed my shipment by almost two weeks.

Complaint ref. 3968827
Marking collections as attempted when no attendance is made and no proof is provided is misleading and unacceptable when being stranded indoors waiting for the collection!

Samuel’s Foundations Of Property Investing course is exactly what I needed to start put together what I know in real estate as an interior architect wanting to leverage wealth.

It’s super compact and easy to grasp — I actually watched most of it at 1.5x speed and still didn’t miss a thing! Everything is explained clearly without the fluff, making it perfect for busy people to fit in too.

I’m already feeling confident and inspired to move on to Rent2Rent, SA, HMO, and BRRR strategies next. Honestly, I’m eating his words literally — everything Samuel says is practical and actionable. Yes you could start learning by yourself online but you are not learning from mistakes and actions.

Can’t wait to keep learning from him!

I recently applied for a business account with this bank, and I found the application process very concerning. You’d expect the business account application to be professional, but the process was very mystifying — asking many questions but giving no answers back.

After submitting sensitive documents, including my passport, I was rejected without any clear explanation or transparency about why my application was declined.

It seems the decision was made by an automated system, which felt impersonal and left me with many unanswered questions. Despite reaching out for clarity, I was denied any meaningful feedback.

I would recommend others consider this before applying.

2stars received only thanks to the app

I’m a new customer [not by choice]. I waited 20 minutes to be connected via chat. The advisor, Omy, was slow to respond and seemed unwilling to answer straightforward questions. Then he simply left – freezing the conversation.

Now, if I try to call, I’m told there’s a 30-minute wait!

Honestly, I’d rather use tap water at the gym and buy bottled water than deal with this company.

I’m a new customer [not by choice]. I waited 20 minutes to be connected via chat. The advisor, Omy, was slow to respond and seemed unwilling to answer straightforward questions. Then he simply left – freezing the conversation.

Now, if I try to call, I’m told there’s a 30-minute wait!

Honestly, I’d rather use tap water at the gym and buy bottled water than deal with this company.

LegalforLandlords have been absolutely fantastic and extremely supportive from the very beginning of the process.
Being able to call and speak to a person directly, and knowing exactly who was working on my file, was incredibly important to me and proved to be exceptionally helpful. I felt understood and not judged. The entire team supporting Lynn Eaton​​​​
the account manager and her herself, were equally impressive, responding swiftly to all my queries, which made the whole process run smoothly.

I've been using Revolut for many years! The app is seamless, transfers smooth with the tick sounds [so much fun but still classy]. Customer service is straightforward. Making payments is a breeze. The Vault is genius even credit checkers cannot sniff about - it is private as the vault name suggests. Plan options and fun cards.

So far not a single fault. Maybe a little eeeek - vault rates gone down more than we'd like to see.

This is how it is done!

Reported over 5K in £ gone in my coinbase account that were not invested! [I have a proof!]
6 months down the line: 3 tickets raised, over 12 hours on the chat or call that us hunged upon, no UK support but Indonesia, rude! 1/2 way through 3hr call 'we cannot verify your account [the account I am logged in & looking at the screen off]

Now I've been asked 'for a periodic account verification' I completed twice! On the second one I event took a screenshot 'successful' I still receive emails to verify. When I called in, I got no explanation to my question 'what did you do with my ID and why you are showing me 'successful' but it is not. She hung up on me! Yes I have ticket numbers and conversations recorded!

I withdrew everything [thanks flipping *** all crypto is in my physical wallet coinbase cant even smell it] and leaving elsewhere - so cant wait. Do not deserve even 1*!

Order was left outside despite not filling in the 'OPTION TO LEAVE OUTSIDE' = I did not approve.
I work from home, not only the parcel was delivered by a 3rd party delivery, not EVRI; the driver did not ring the bell that is in fact connected to my phone even when I'm not in. There is an option to leave parcels at the foyer also that all other drivers use.

Contacted support immediately - met with bot robot - no human. Recorded a voicemail - no response. No human support.

Very helpful, knowledgable and warm

SpareRoom is my go to for years when searching for whole flats or flatmates. SpareRoom is easy to contact over the phone. Always knowledgable and swift in helping. Richard, thank you.
M.

Instead of acting on resolving their technical error ‘that was blocking my direct debit monthly repayments’ to one of the Virgin Money credit cards only, while the 2nd Virgin Money credit card repayments from the exact same debit account continued to work flawlessly, Virgin Money done absolutely nothing and ‘SOLD my private details and debt to a collector company and defaulted my credit file that till then was at 890+ above UK average! This is not a reflection of my financial behaviour. Sadly when you search online - this is what Virgin Money does to others & I am not the only one.

This occurred for over 6 months, during which I painstakingly and repeatedly asked the error to be fixed - during my weakest & vulnerable time while I was fighting for my life with a rare long-term illness, barely breathing, unable to walk and eat, I spent over 2-3 hrs every month, every time repeating everything all over again and being passed on to a ‘relevant team’ like a hot potato. With false promises ‘we are actioning’, ‘it is fixed now’, only finding myself on the same call the month later when I received a notification 'failed to take payment'

Virgin Money's varied response instead of fixing issue that was clearly on their side:
- Revolut account repayment was rejected because it is a 'credit card & cannot accept payments'
FACT: this still active Revolut account has always been a 'debit account' and up till prior the technical error this was recognised by VM as a debit card as the repayments were accepted flawlessly to both VM credit cards opened and repaid at the same time. Including other MBNA credit card that I am repaying until today without a single technical error. Upon technical error, the 2nd VM credit card continued to receive repayments while the other VM credit card 'with the technical error' rejected it as a credit card.

- Pay from another debit account
FACT: I do not own another debit account.

- Revolut bank is blocking your payments
FACT: Revolut continued to promptly and continuously confirmed 'No payments are blocked from our side but from Virgin Money side'

- Email us a thorough track record & supporting evidence
FACT: Despite they had all the information. You guessed correctly - NO ANSWER, even after following up emails yes 3 times!

My illness progressed so much, everyday had been a survival that I had no choice to give after 6 months that was not supporting my treatment but the opposite.

FACT: If I am so financially unresponsible why would I spend 6 months trying to resolve this while fighting for my life on the verge of dying, continue repaying the MBNA credit card?

Virgin Money fix? Sold the depth to a collector and cleaned their hands. No longer even appearing on my credit file but a company instead I've never heard off or was associated with.

Virgin Money good days are over! With moral lies exposed.

Due to a long term illness I was not using Hubspot for 'OVER A YEAR' and later I received an email 'TO SIGN IN SO THE ACCOUNT IS NOT DELETED' > that I did!

Guess what - still 'ALL OUR CONTACTS/ 1 YEAR WORTH EMAIL CAMPAIGNS/ INVESTMENT' DELETED 'WITHOUT' any warning

When I called Hubspot, they at first apologised and that will investigate this 'TECHNICAL ERROR' > NOTHING WAS INVESTIGATED

I emailed with all supporting information - RAISED COMPLAINT: ignored & no action taken


SUMMARY: because the account is for free = FORGET ANY HELP.
Advice - dont bother to go PAY and go elsewhere! You are just a number and they are just 9-5 employees who dont care
M.

0* for service
1* what would have been 5* for a great concept!

0* service:
- unable to call & chats takes ages/ slow responses: works on a number of cases at the same time :(((( or making a cup of tea???/ irrelevant questions/ what can take 5 min wastes 45min of your time and not resolved
- email support equally bad/ agents acts stupid-dont ask right questions for speedy solution and waste your time/ 14 weeks on and still not resolved
- downgraded and cheekily upgraded to the more expensive plan I changed it from. When I addressed this I only got partial refund despite it was Smarty! Agent Shruti [also ignored by lavina/ mehboob] confirmed she will fix the downgrade I was not able to complete this time myself but after 14 days did nothing. Again I got charged for the expensive plan I dont need and was not.

The agency sold me a 'business class ticket' for Singapore airlines, flying with a 'Business Boeing 787(Large)' that I purposefully chose due to my ill health.

Within 13 days I received a notification the 'airline downgraded the aircraft to 'Boeing 737-800' which is a far cry from what I purchased.

The aircarft is so old even Singapore airlines does not have it on their website and was not able/ willing to provide photos of the business class.

After the research, this 'aircarft change' was in fact announced in 1st October 2022 [see mainly miles article '/2022/10/01/singapore-airlines-downgrades-all-phuket-flights-to-boeing-737-800s/' by the airline and is valid until March 2023 as the post-covid measure = nothing new and I was missold the product that the airline does not provide!

Trip.com took no accountability for missing the product, would not offer a discount for the considerably lower class I was sold & paid for/ they would not offer a refund so I can purchase another flight with a transparent agency that does not lie about the product they sell you.

Wasted my time on the first call that this will be resolved. Wasted my time not responding to my valid points and suggestions to resolve while me backing up and being willing to travel non-business class.
Unrelatable staff that respond with irrelevant essays: we are sorry ....but do nothing to fix.

A rip-off!

I'll never use again.

I booked flight and due to BudgetAir's technical error with website 2 bookings were made [i need only one!]
I contacted the BudgetAir immediately as both bookings landed in my email confirmation with a huge delay. I included a screenshot.
I received a response that I will get a reply within 5 days. We are on the day 7 and no answer. No number/ no human on chat but a robot.
BOOKINGS BUK-24338370 & BUK-24337980 first with technical error, second to keep
MS