Hi Jontel,

We note your comments regarding our support response times and your current request status.

It makes complete sense that you are frustrated by the lack of direct updates over the past two weeks, especially after sending emails to our support channels without a clear follow-up. At RealPrize, maintaining platform safety is a routine priority, and each redemption undergoes standard verification reviews to ensure a secure environment for our community. While these diligent checks are a normal part of our operational framework, we acknowledge that an extended queue without active communication is a challenging experience.

To help us find your account in our queue and track your submission details immediately, please send an email from your registered address to support@realprize.com.

We appreciate your patience as we work to look into this for you.