Snov.io has been a poor experience for me and my team
Snov.io has been a poor experience for us.
We purchased DFY mailboxes through Snov.io, despite the pricing being among the highest we have seen in the market. We followed the setup and usage instructions, but deliverability still dropped heavily. What made this more frustrating is that our externally created mailboxes, managed outside Snov.io, did not suffer the same level of decline.
The domain management experience is also restrictive. If you buy domains through Snov.io, basic DNS record changes require contacting support. We requested a DNS change, and as of writing this review, it still has not been completed.
Support has been inconsistent. Some replies felt like copy-pasted documentation rather than actual help, and some of the documentation itself appears contradictory or unclear.
For a product priced at this level, the experience has not matched the cost. Expensive, restrictive, and not reliable enough for a serious outbound setup.
Antwort von Snov.io
Hi Ziad!
First of all, we would like to sincerely apologize for the experience you've had and for the frustration this situation has caused.
Please rest assured that your case is already under detailed review by our team. This includes both the technical aspects of your mailbox and domain configuration, as well as the interactions and guidance provided through our support channels. We want to carefully analyze all the information shared in order to better understand the situation and provide you with proper clarification and assistance.
We would also like to emphasize that our intention is always to support our users in the best way possible and deliver a helpful, transparent, and professional experience. We truly regret that your recent experience did not reflect the level of service we aim to provide.
Your feedback is extremely important to us, and every point mentioned in your review is being taken into consideration. The details shared will also be forwarded to the responsible teams internally, as they help us evaluate both our processes and the overall customer experience more carefully.
Our team will be reaching out to you shortly to continue reviewing the case together and assist you further throughout this process.
Best regards,
Snov.io Team