Parcel has not moved since 8 April and was later marked as “misplaced”.
Tracking falsely showed “out for delivery”, but there was no delivery attempt, no time slot, and no follow-up. Meanwhile, other parcels were successfully delivered to me on the same day — just not this one.
Customer service has been completely useless. I received irrelevant template responses, and now they have stopped responding altogether despite multiple emails sent on working days.
No confirmation whether the parcel is lost, no accountability, no proper investigation — just silence.
This has caused serious delays, disruption to my work, and financial impact.
Extremely unprofessional service. I would strongly advise avoiding Evri if you value reliability or basic customer support.