Вадим Новиков

Hi There. Thank you for your feedback. I'm sorry to hear you may not have enjoyed some of the coffee. The nature of our coffee is that from time to time you may receive some that are not what you might usually drink, and while our coffee experts always try their best to choose ones they think our customers will enjoy, they can't always meet everyone's specific tastes. I can assure you that our coffees are selected for their high quality. We work with and support our smaller producers. rather than larger productions. Our products are of the highest quality and we offer many products that aren't always available elsewhere.

You must cancel your subscription before your billing date. You can contact us by phone on 0131 285 2684, via Facebook Messenger or via our helpdesk https://www.beer52.com/helpCentre/home. If this was not done then at that stage we cannot offer a refund as the order has already been processed to our warehouse.

As you requested to cancel your subscription after you had been billed, we cannot refund you.

Thanks Coffee52

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Charity

Thanks!

Hi Вадим,

Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.

We've reached out via Trustpilot to obtain some additional information from you.

Ashley

Dear Customer,

Thank you for bringing this to our attention and we're sorry to hear that you did not have a positive experience at our Sittingbourne centre. 

We would really appreciate the opportunity to follow this up with you; therefore, If you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your registration and contact number a team member will be in touch.

Kindest regards,
Eddie
Customer Care - Protyre

We have confirmed that you have never purchased keys from us. Your friend did make a purchase and was refunded. Leaving a review on Trustpilot as a non-customer is misleading and violates Trustpilot’s guidelines. This appears to be a deliberate attempt to harm our business. We take false reviews seriously and have reported this to Trustpilot for removal.