Hi,

We're sorry to hear this and genuinely disappointed we’ve left you feeling this way. That’s not the experience we want anyone to have.

We’d like the chance to make it right. Please email support@carbonaccents.co.uk with your order number and a quick summary of what went wrong and any photos if relevant, and we’ll prioritise this immediately to find the best resolution, whether that’s a replacement, missing parts, return or refund.

Thank you for flagging it, and we hope you’ll give us the opportunity to fix it.

Many Thanks
Carbon Accents Team