Good morning, Paula,

Thank you for your feedback. We truly apologise for the negative experience received.

We have contacted the depot to conduct an investigation and get this resolved as soon as possible. Kindly contact us at trackingupdates@xdp.co.uk for further updates or you can also contact your supplier directly for further action to be taken on your behalf.

Once again, we sincerely apologise for the inconvenience this has caused you.

Kind regards,
XDP