Vue Bewertungen 

Vue Colchester seating and cinema fantastic best way to watch a great movie, the car parking is a joke don’t expect any signage to direct you anywhere, entering the foyer is the biggest error spending £105 for snacks is disgusting we could have had a nice meal for that, no staff to help coffee machines not working no signs up to say so you just struggle using them until you ask and told they are out of order all adding to what should have been a great evening, won’t be back

Jeg er virkelig skuffet over den behandling, jeg har fået hos Vue.

Jeg kom ved en ærlig fejl til at købe biografbilletter til den forkerte forestilling. Jeg var overbevist om, at jeg havde valgt dagen efter, og opdagede desværre først fejlen, da forestillingen allerede var startet.

Jeg kontaktede straks kundeservice i håb om lidt forståelse eller en form for løsning. Jeg bad ikke om kontanter tilbage – jeg ville bare gerne have muligheden for at se den film, jeg troede, jeg havde købt billetter til. Alligevel blev jeg mødt med et blankt nej og ingen vilje til at hjælpe.

Alle kan begå en fejl, især når man bestiller billetter online. Det, der gør mig mest utilfreds, er ikke selve fejlen, men den manglende fleksibilitet og kundeservice. Det havde kostet meget lidt at finde en rimelig løsning, men i stedet føler jeg mig som kunde fuldstændig ligegyldig.

For mig handler god kundeservice om at møde mennesker med forståelse og forsøge at hjælpe, når der sker en ærlig fejl. Det oplevede jeg desværre ikke hos Vue.

Efter denne oplevelse vil jeg fremover tænke mig en ekstra gang, før jeg vælger Vue igen, og jeg håber, de vil overveje, om deres måde at behandle loyale kunder på virkelig er den rigtige.

Impossible to phone the company and their AI help bot is beyond useless. AI claimed to 3vebtually connect with a real person and it never happened. Issue was not resolved

Sikke en oplevelse! Vi kørte langvejs fra for at se The Odyssey på Fisketorvet, men det viste sig, at den virkelige odyssé foregik i biografen.

Filmen startede fint… hvis man altså er til stop-motion. Hvert andet minut hakkede billedet, hvilket gav en helt ny og eksperimenterende fortolkning af filmen. Efter flere henvendelser til personalet gennem de første 30 minutter skete der desværre ingenting. Ingen information til salen, ingen forsøg på at rette fejlen – vi måtte bare håbe, at det var en meget kunstnerisk beslutning.

Til sidst opgav vi og gik ud. Her mødte vi en virkelig sød yngre medarbejder, som beklagede situationen og tilbød os billetter til næste forestilling. Fantastisk! Lige indtil vi fandt ud af, at den foregik i en anden sal, som åbenbart krævede en opgradering, vi selv skulle betale for. Det er alligevel en interessant forretningsmodel: “Beklager, vi ødelagde jeres filmoplevelse – vil I betale lidt ekstra for at få en, der virker?”

Den yngre medarbejder ville meget gerne hjælpe os, men skulle have godkendelse fra sin supervisor. Og her tog forestillingen en uventet drejning. Supervisoren leverede en præstation med så nedladende tone, højt stemmeleje og konfliktoptrappende kommunikation, at hun næsten stjal rampelyset fra filmen. Hun mente selv, at det var glimrende service, at vi enten kunne få pengene tilbage eller komme igen senere på aftenen – som om det var os, der havde planlagt en ekstra udflugt til København.

Vi valgte at få pengene retur. Den søde yngre medarbejder undskyldte igen og igen, selvom han var den eneste, der faktisk ydede god service. Jeg håber oprigtigt, at hans arbejdsmiljø er bedre, end det så ud til.

Alt i alt: Vi kom for The Odyssey, men fik i stedet en live-opførelse af “Hvordan man håndterer en kundeoplevelse på den værst tænkelige måde muligt.” Den forestilling kan jeg desværre ikke anbefale.

I've just paid £7.50 for a voucher code that allegedly gets me two seats. When putting the code into the website what actually happens is the price is reduced by six pounds.

I didn't pay £7.50 for a six pound discount, that was supposed to be for two seats! Absolute rip off! No wonder their ratings on here are so low.

Great interaction with Chloe T who was both very friendly and helpful in suggesting a good seat selection in a busy viewing of the Odyssey which is very good. We had not booked so her assistance was very appreciated.
We saw the film on the Epic screen which I would recommend for this film.

We visited Vue Poole on Sunday 12 July 2026 for the 15:40 showing of Minions in Screen 14, booking Ultra LUX seats for seven of us as part of our twins' birthday celebration. We paid a premium expecting Vue's best cinema experience.
Instead, the auditorium was unbearably hot throughout the entire film. It became so uncomfortable that members of our group had to leave the screening on numerous occasions just to cool down before returning. This completely ruined what should have been a special birthday treat.
We raised the issue with staff during the screening and were told there was nothing they could do. It was obvious we weren't the only ones affected, as several other customers were also complaining about the heat.
Before writing this review, I contacted Vue Customer Services twice to give the company the opportunity to put things right. Customer Services have now told me that because our tickets had been collected, any refund or goodwill gesture is the responsibility of Vue Poole. Despite this, Vue Poole has not responded to my complaint at all.
I understand that air conditioning systems can fail, but if the cinema knew there was an issue, they should have informed customers before the screening or cancelled it, rather than charging full price for a premium Ultra LUX experience that was clearly not fit for purpose.
What has disappointed me most isn't just the heat—it's the complete lack of accountability. I made every effort to resolve this privately before leaving a public review, but after two complaints to Customer Services and no response from the cinema itself, I feel other customers should be aware of how this situation has been handled.
Unfortunately, what should have been a memorable birthday celebration for our twins became memorable for all the wrong reasons. I won't be returning to Vue Poole until they start taking responsibility for issues like this.

If I could score zero I would. Customer service as mentioned by many is dreadful. Clearly farmed out to the lowest cost base provider.

Zero capability to resolve - both chat and call.

I wonder if anyone actually cares how bad their customer service is?

Ulideligt varmt i salen. Vi var i Bruuns iMax for at se “the oddesey”
Udmærket film, men det var ikke til at stå for de 3 timers varme i salen. Man svedte ned af rygsøjlen og kunne ikke være sig selv

Gutted. Our monthly treat wasted, I wish we went anywhere else. I spent £75 for tickets, a popcorn, 2 drinks and 2 stale pick n mix but as soon as we got in I had to leave my husband with the kids and sit in the hallway the whole time. The loudness is un-bloody-real! A baby was crying it's heart out in there no doubt due to the feeling of it's eardrums caving in. My husband keeps texting me telling me he can't cope with the volume and even our eldest is struggling who has a head set on full volume for hours every day. Our youngest is partially deaf so it's worked out well for him but he can hear the cinema at Reel perfectly anyway. We've always gone to Reel cinema in Burnley and we will be sticking to that from now on. They have a normal volume for all viewings. Also we paid for the best seats and they are far from "VIP", all the expensive ones we've had before have reclined at least and not been solid like these were. I paid extra for my husband to have decent leg room as he's 6ft6 and for my back as I have spina bifida and they were just terrible. Also to add, how does any woman sit on the toilet without having half her right butt cheek sat on a period bin 😭🤢 I'm not big either! I want a shower so bad now, it's vile, crap is pebble dashed in most toilets too.
We told our kids this was a "fancy cinema". How wrong were we? They don't even have a millions tube machine which is what they both were well excited for lol, instead they got stale pick n mix.
We definitely will not be coming again.
And if you're a fan of your eardrums I wouldn't recommend you do either.

Went to view a film in Bicester Vue in July 2026.
Staff were helpful when buying snacks/drinks.
We had already bought the tickets online and did not have any issues.
The seats were pretty ropey, not the cleanest and very worn. We had to dust off the remnants of popcorn and other detritus before we could sit down.
The air wasn’t the cleanest in the studio, it was quite stale and considering we’re in a heatwave the room was not chilly.
The toilet facilities were not the cleanest. My wife commented that it was pretty smelly and that there was thick dust on the toilet paper holder.
The film was good but the experience was not really the best and we will most likely, even though it is our local cinema, try a different cinema further afield next time. I have to add that the cinema itself is quite dated and needs a bit of an upgrade.

It was only today, a couple of weeks after seeing the Backrooms film, that my Autistic son mentioned that a good film had been ruined on his Birthday by the moth flickering across the screen throughout. He does have communication difficulties so had not raised it on the day. On the day l had noticed it but had dismissed it, as l was surprised that this could happen at a cinema with cleanliness and standards. Although after checking other reviews it seems cleanliness is not their strong point. This was the response l received from Maggie in customer service:
‘ Regarding requests for refunds or compensation, these must be made in the venue at the time of the screening. Unfortunately, as no such request was made during your visit, our customer service team is unable to process refunds or compensation retrospectively. Although staff may appear busy, they are always available and willing to assist when approached.
Once the screening has concluded and you have left the venue without raising concerns, our ability to resolve issues through customer service is limited. In such cases, we can only forward your feedback to the management team for review’. Management have NOT been in touch. Just a warning to others who may have a disability or special needs, they will not be considered.

Defekt sæde.
Lang kø.

Echt een verschrikkelijke ervaring.
(Vue hoorn ) Personeel niet vriendelijk & nauwelijks popcorn in een bakje! Zaal is voor de rest prima onderhouden. U kan beter naar een andere bioscoop gaan.

Before you read this review of my experience, just note two things - firstly, Vue haven't even claimed this profile. Two, the star rating.

Both of those should tell you all you need to know. Vue doesn't care and has no interest in customer service.

Also, there's no phone number for Vue's customer services on their website, no email address - all you can do is speak to a (poor) chat support in the first instance. When you do speak to someone (chat) or get a reply (email), it's clear Vue have outsourced customer services to another country where customer service is more template driven and less empathetic, and where English isn't their first language. Cost cutting.

Anyway, my experience.

I booked using Guest checkout online on the Vue website. I attempted to create an account after (so I could view the booking), only realise I previously had an account with them. I tried logging in, received an error message. I tried resetting my password, received an error message.

I went on to 'Chat' and eventually spoke to a customer service representative. They were extremely slow to respond - taking five or more minutes to reply to simple messages. I explained the problem, they asked me to email customer services and gave me their email (which wasn't visible on the public website).

I sent an email explaining, only for Vue to reply the next day to tell me they had DELETED my account to try to resolve the problem, and I would have to wait THIRTY DAYS(!) to create my account with the same email I booked under again. The booking I had created was for a screening in two weeks time, so I had no way to view my booking.

I emailed them back multiple times over the week. No replies. Eventually emailed them back a fifth time to complain about what they had done and the lack of response. No apologies, just robotic replies telling me to wait thirty days, not acknowledging the inconvenience.

A week later (still not resolved), I speak to live chat to ask for a phone number. I eventually get a phone number - again not listed on the website. I then speak to someone ("Sibabalwe"), who had a poor attitude. I explained the problem again (for sixth time), and was told just to wait thirty days. I couldn't help but laugh at this point. I asked to speak to a manager/supervisor but was told they would jus tell me the same thing, and that I should just email and ask for a call back - but he couldn't guarantee someone would call me or give a timescale.

By this point I'd had enough. Told them it wasn't worth the hassle and we'd see the films we wanted to see at another cinema and wouldn't use them again. Asked for a refund. The rep didn't seem too bothered.

Just awful.

Whilst my local venue is not an issue. I have an issue with club perks and phoned the number. To be spoken to rudely and told to use chat as they couldn’t help. I used chat and they said they couldn’t help and would refer back to another team. Unable to tell me a timescale.

Well later still nothing. Back to chat and been on it for 2 hours and not getting anywhere.
Very very poor customer service that no one seems to be wanting to help with.
Can’t even speak to a manager as apparently they aren’t on the same floor and agent told me that he wasn’t allowed to leave his desk for any reason making making out he me chained and would be in severe trouble if he left. Didn’t care much for helping me at all.
Still no further forward.

Shameful customer service at Vue Doncaster 2 days in a row.

First of all let me state that I have just got out of hospital after surgery to my foot which involved an amputation - it is still healing and my mobility is not great.

Today, I went to see a movie and went to get a drink at the concessions stand. There were clearly issues with the till and I was left standing for 10 minutes before they opened another till - despite there being 3 other people in the foyer doing nothing. I said to the person on the till that I was not happy being left standing for such a long time as I’d just recently had foot surgery. He was unapologetic and said he couldn’t understand what my problem was - I think I’d been quite clear. I asked to speak to a manager and explained again, got no apology, he was rude, and then refused to give me details to take the complaint further. Ended up not enjoying the film as I’d been stressed out by them which is not acceptable for a diabetic patient.

I had similar issues yesterday where the person on the counter was busy scrolling on his phone for 5 minutes and ignored me. Only looked up when I waved at him.

The staff at Vue Doncaster are rude, disrespectful to customers and cause injury and health issues. The dressing on my wound is showing signs of seepage after today and my blood sugar levels are raised.

These staff do not deserve their jobs and should be sacked - they are incompetent.

It looks like I will be looking for a new cinema to attend in future.

We have been regularly going to Vue in Star City since 2000 when it first opened. An experienced 12 days back was a family with 2 kids that kept talking, crying and moaning throughout the film, ruined the experience. I wrote to their customer service team but was fobbed off by a person called Jordan. The email was patronising and laid the blame at our feet, stating we should have got up and complained. The level of service isn't great and I'd advise to go the Odeon Cinema's instead as they are very professional and value their customers.

I purchased a particular seat, which upon arrival was 'out of service'. I was instructed by the staff to contact Vue online for a refund, which I did, but was told by the online chat that refunds need to be dealt with at the venue on the day. So I was deliberately mislead by the staff and after being cut off on the online chat no refund was issued.

In the Norwich branch the prices are fair and they allow you to bring in food from other places. The seats are comfortable. There are things they could improve on but for the price you cannot complain much.