Vescartes Bewertungen 

Antwort von Vescartes

27. Aug. 2026

Hi Konrad,

Thank you for your review. We’d like to clarify this, as what you’ve described does not reflect our returns policy.

We do accept returns when an item does not fit, provided the return is requested within 14 days of receiving the order and the garment meets the return conditions. This is clearly outlined in our returns policy, so you are not simply stuck with the jersey because the size was unsuitable.

Regarding the fit itself, each product has its own detailed size chart as sizing and cuts can vary between garments. We also provide model references, a Size Finder tool, and the option to contact us directly for a personalised sizing recommendation before ordering.

Please email us at contact@vescartes.com within the 14-day return window and our team will provide the necessary return instructions.

The VESCARTES Team

Antwort von Vescartes

11. Mai 2026

Hi Athene,

Thank you for your review and for ordering with us more than once. We’re glad to hear you were satisfied overall with the products received.

Regarding your return request, returns for incorrect sizing are indeed possible as outlined on our website, provided the request is made within the stated timeframe and the item remains unworn. Based on your own review, your request was made within that period, so you would not lose eligibility while waiting for a response.

Regarding communication, our official support channel is contact@vescartes.com, where we respond within 2–3 working days. It’s also possible that your email domain may be blocking incoming replies from us, which occasionally happens. In that case, please try emailing us from an alternative email address or domain. We’d also recommend checking your spam or junk folder once more.

You are not unable to return the item, and there would be no reason for us to prevent a standard unworn return when we process returns daily in line with the policy stated on the website.

Please contact us again at contact@vescartes.com from an alternative email if needed and we’ll assist you accordingly.

The VESCARTES Team

Antwort von Vescartes

16. Feb. 2026

Hi Juwe,

Thank you for taking the time to share your feedback. We completely understand how important timing can be, especially when an order is intended as a gift.

As noted at the time of purchase, your item was sold on a pre-order basis and followed the disclosed production timeframe. All Black Friday pre-orders have since been dispatched as scheduled.

If you would like an update on your specific order, please feel free to contact us at contact@vescartes.com with your order number. Our support team will be happy to assist you.

The VESCARTES Team

Antwort von Vescartes

7. Feb. 2026

Hi Jean,

Thank you for taking the time to share such detailed feedback. We’ll address each point clearly.

First, regarding order status and delivery timing. Whether an item is in stock or made to order is stated on the product page before purchase, alongside the shipping description and again in the order confirmation email. Tracking is only generated once an order is dispatched, which is why there may be a period without updates beforehand. If the delivery timeframe felt unclear, we acknowledge that perception, but the information is provided upfront.

On workmanship and embroidery. Our embroidery is done according to the designs shown online, and while it may appear clean at first glance, embroidery can show thread transitions where colours change. This is part of the technique rather than a defect. That said, we take feedback on finish seriously and continue to refine production where possible.

Regarding the rivet issue. A rivet coming loose after wear is understandably frustrating. However, wear related issues after multiple uses are assessed case by case. Once an item has been worn several times, it is no longer considered unworn or faulty on arrival, which is why support was limited. This does not mean we dismiss concerns, but we must apply the same standard consistently.

On customer service tone. It’s never our intention to come across as dismissive. Our team responds based on policy and the condition of the item at the time of contact, not to minimise concerns. We handle a high volume of orders and enquiries, and responses are kept factual to ensure consistency.

We appreciate your initial positive comments about the design and look of the jeans. While this experience clearly didn’t meet your expectations, your feedback is noted and contributes to ongoing improvements in both production and communication.

The VESCARTES Team

Antwort von Vescartes

25. Dez. 2025

Hi Simon,

Thank you for taking the time to share your experience. We want to address each of the points you raised so there is no misunderstanding.

First, regarding communication: we respond to customer emails within two to three working days. We do not ignore customers. If messages appeared unanswered, they may not have reached the correct inbox or may have gone to spam. We always encourage customers to contact us via contact@vescartes.com
, which is our official support channel.

Regarding the timing of your shipment, your order was already within its stated dispatch window when it was sent. The shipment was not triggered as a reaction to your cancellation message, and it was not sent to override your wishes. Once an order reaches the dispatch stage, it cannot always be intercepted immediately. That said, customers are always entitled to cancel before dispatch, and refunds are processed when requested in line with the order status.

As for the shipping origin, our products are produced through our manufacturing partners overseas, and this is disclosed in our shipping information. Orders are shipped using tracked international services, which is how we maintain the quality and detail of our pieces. Shipping directly from the production facility does not mean a lack of legitimacy, but we understand it can feel unexpected if customers are not familiar with this model.

We are sorry that the experience felt frustrating and that trust was impacted. That was never our intention. We take feedback seriously and continue to improve communication and clarity as the brand grows.

Thank you for sharing your perspective.

The VESCARTES Team