Dhlecommerce Bewertungen 

One of the worst delivery companies out there. They claim they can’t ever find my address and send parcels back. No other company has this issue. So avoid using them

DHL delivered my parcel, a double bed to an address on the other side of town and despite ringing within minutes of the delivery notification nothing has been resolved. Rang four times only to be told ring back in a few hours the driver will collect it from the wrong address each time. On hold for up to 50 minutes each time. Ended up driving with two cars to make sure it fit to the address and getting it ourselves. Still not had any communication 72 hours later from DHL. Terrible company.

Ordered goods from Boots, which were urgently needed and paid for next day delivery...... DHL have not delivered my parcel. Why do we put up with this folks ? I feel that at this point " they" are just taking the p*** !

DHL strike again with there lies, tried to deliver but no one was home, funny that I've been in the front garden all day and not a sign of them. Almost impossible to contact them instead you might get a reply in 24hrs. They sent a picture of an industrial estate where they done a delivery attempt but also don't live on a industry estate....

Very poor customer service. I have been expecting my parcel from back market since last week. If I call DHL they tell me to contact back market, when I call back market they tell me to call DHL. No sense of concern for the customer. I have been on the phone for hours now without response.

Jedno wielka porażka. Nie polecam paczka zaginęła a dhl ma to gdzieś paczka już w trasie od 3 tygodni krajowa i nie mogą jej zlokalizować. Tragedia. Nie dziwię się że tu takie oceny. Lepiej skorzystać z insposta lub DPD. Dziwię się że dhl jest jeszcze na rynku przy takich ocenach.

The worst delivery company I've ever used. They didn't even try to ring the doorbell even though I was at home and waited for them and left the package in front of the entrance door almost on the street

Completely useless, I have waited in 2 days for a collection, the tracking information isn't showing, on calling their customer service I get "your driver is running late but still intends to collect...today" which today are the referring to??

Useless service unresponsive and dishonest crew. I wish I knew that my order was coming through this useless courrier. I would have never ordered! Avoid at all cost

After reading the current reviews it almost seems pointless leaving a review as DHL eCommerce/Evri clearly have the worst record since Hermes, hmm.
I currently have a delivery somewhere in the UK, was out for delivery yesterday between 1707 - 1807. Whilst waiting by the door I had an email advising "sorry we missed you". DHL clearly taking zero accountability of their lack of ability and making it my fault?
DHL eCommerce/Evri have merged, remember 2 wrongs don't make a right, you have a very long way to go to keep up with the likes of DPD.

An utterly useless service with unresponsive customer service and a misleading website. An item that their website should have been delivered on a Tuesday was not delivered until the Thursday, at 8pm by EVRi.

My complaint was only looked at because I emailed the CEO. Someone called Laura answered but despite my persistence could not say why their website gave incorrect information and also said they could not discover the journey of the item in the UK. By sending me the same bland and hollow apologies they are admitting that their company has no clue what happens to the items in their care and, quite frankly, don’t care.

This is the third occasion this company have either misled me or refused to escalate a complaint. I would not knowingly use them ever again.

One star as none is not an option.
Supposed to be collecting a parcel and failed to turn up on 3 consecutive days and I have little faith in them turning up today. You cannot speak to anybody; the telephone number with order number just tells you they will collect today with no option to actually speak to anybody. Avoid using this company as you will be let down.

This is the second time we have been let down by DHL eCommerce (now owned by Evri apparently). On both occasions the company was used to deliver frozen food and a pre 12 noon delivery slot booked. The first delivery arrived at 22:45hrs and was left by our gate without making us aware of the delivery which wasn't noticed until the following morning and everything had thawed out and was ruined. Today we had a similar experience where we were due a delivery of frozen food before 12 noon and we were delivery number 10. I called the company that sent our order to chase it at 12:45 to be told the driver was on delivery 72band was not following his planned route. I could not speak to anyone so drove to the local depot where they were already aware of the delay and already chasing the driver. DHL eCommerce are (in my experience) far too unreliable if you want a timed service. Maybe try DPD who seem far more reliable and have an efficient tracking app unlike DHL e Commerce.

Deserve zero stars. The advised delivery window bears no relation to when the delivery actually takes place. I was notified on three consecutive days of the 1-hour delivery window and each time the driver came at a totally different time - on the first day he was seven hours early. Customer services on demand is non-existent. The messaging service takes days to answer. Useless.

Waited in 2 separate days for a parcel to be delivered that needs to be signed for. Non delivery on both days! First attempt claimed I was out (at home all day). Second attempt said insufficient delivery details provided by the sender. Also, estimated DHL delivery times do not match supposed attempted delivery times. A complete farce and it appears to be impossible to speak to a human at DHL. The worst delivery service I have ever encountered and still I am waiting for my parcel. DHL do not even deserve one star.

Got a notification saying that my parcel was out for delivery for 2-3pm Friday 17th. I waited in all day but it didn't arrive. By the evening the tracking info said it was back at the depot, but there was no notification to tell me this. Then I assumed it would be delivered the next day (Saturday) but it wasn't. Now it is monday and the latest tracking info is from Friday which still says it's at the depot AND still says estimated delivery 2 days ago. The worst thing is that there is no way to call them and speak to a real human, just automated robot voices telling you the same tracking data as online, which in my case says it is due for delivery in the past. Scammers, cowboys, and frauds. If you run a company, please DO NOT use DHL.

If I could give this company 0 I would. I have a parcel going from the US to UK then back again for no declared reason. Then when I try to contact them it is literally impossible. 7 separate communications with no response. No phone number. No chatbot. This company is actually a joke. Avoid like the plague.

The driver left my parcel in the street, not even behind the gate. It is a miracle it wasn't stolen. I can't even give DHL feedback as emails get directed back to me. It was expensive prescription cat food from pet drugs online, so i was very unimpressed that this lazy driver couldn't deliver the parcel to the doorstep. It was literally 50m from the house and on the pavement where everyone drives and walks past. Disgusted.

I'd give NEGATIVE stars if possible. Ordered a hoodie for $60.00 at the beginning of July. Tracking shows its in Indianapolis since July 9th and hasn't moved. I've called, emailed, gnarled, yahoo mailed, and no one responds. WORST customer experience ever. I think the company is a scam and overseas somewhere. If you order anything online and the website shows they use DHL COMMERCE shipping and tracking, CANCEL the order. You'll never receive it.

Liars. I had a time messaged to me for a delivery later in the day. I then receive an email says they attempted delivery in the morning. They did not. I was in. There is no motion on my ring doorbell and the photo they uploaded is not of a house and is no even my road. Why do companies keep using this courier service when they are obviously terrible.