Left Stranded on Cardada orselina mountain
My wife and I took the funicular lift to Cardada on 29 May 2018.
1. Firstly the gentleman selling tickets could not speak English which was surprising given that this is a major tourist destination for the area. This made ticket purchasing difficult which resulted in other very dissatisfied customers at the kiosk who also did not understand the ticket salesman
2. The credit card machine was not working making us have to pay +_60E cash. Not may people carry this amount of money around in their pockets. One wonders if this is not a scam?
3. There was no guidance as to when we were supposed to get into the lift to go to Cardada – we and the few other customers just got in and waited for???
We were informed that the last lift down was at 1815 and sat at the café outside on the terrace waiting for the last lift not knowing that the lift was already there.
At 1815 the lift left with the very few people (+_5 I think) leaving us stranded at Cardada – no personal calling the last lift down – no communication.
This meant that we had to walk at that time of the day 1830 down to the vehicle at Orselina - a walk on a poorly marked forest track initially that took us about 3 hours to reach the car
Luckily we are fit people although I am 64 years old. Had we have been old people or people with a disadvantage this could have been a life threatening serious situation.
The reason for my mail is the hope that the management of the funicular is improved so that this type of thing does not happen again
I am indeed surprised given the Swiss reputation for exactness and management that there is in fact NO management of this funicular or customer care and this needs to be greatly improved to prevent such incidents happening
Life threatening, unprofessional and poor management
Rob