Berger Camping Bewertungen 

Looks like they launched site too early in the UK and whilst some products are useful as not easily available in the UK be prepared for a highly frustrating shipping and service experience.

Frankly a very inconvenient buying process with no customer focus throughout..

Shipping is also overtly expensive...

Do not use this company, items kept being delayed , so I contacted them , to cancel order and tried to get my money back but weeks later I had a delivery notice , so I contacted them again, they said refuse delivery, which I did , but I still can’t get my money back after chasing them over and over again, now they keep saying , they haven’t received item back, how is it my fault
It’s just excuses, the most disorganised company, full of lies .

The item I required was difficult to source until I found it in stock with Berger. Online order went smoothly but as it was an overseas order, the postage cost was high. The process all went very smoothly and the item arrived in less than a week.

Ordered parts for campervan, good communication from seller, delivered in reasonable time. Would use again.

I placed my order on 2nd August, to date I have received just one email stating 'product is delayed....' no indication when or if I will ever get it. I want my money back!

Ordered the item 3 weeks before a camping holiday expecting the item to be delivered in time but still hasn't arrived 4 weeks later.
When ordering there was no notification of the item not being in stock so I expected it to be delivered, understand it was coming from Germany but still expected well in advance of my holiday.
As it stands holiday been and gone with still no items.
I have raised a dispute and awaiting a refund, very poor service communication

A bit longer delivery than expected but the dor lock is awesome, many thanks.

Ordered 2 Aspen chairs - good quality chairs and a good price. There was a very slight delay (by a few days) in shipping due to demand but Berger did inform us of this by email. Order status was accurate. Chairs arrived in good condition and well packaged. Happy with purchase

Item ordered from what was appeared to be a UK site.
Turned out to be in Germany.
Chased high value item after exceeding stated delivery times. After 1 month it appeared item was “stuck with courier”.
Requested cancellation and full refund which was duly done.
Overall not impressed. Email responses took a few days.

Zero communication, did not answer any of my emails. The contact form on the website does not connect you with Berger, and will not move forward without a customer number, which they do not provide. The item took 4 weeks not one as advertised. Now the return of the item is proving just as frustrating.

I placed the order with Berger on basis that it was shown as being in stock with 5-6 days delivery - giving me ample time to take the product on our camping holiday . Five days after placing order , received email to say not in stock , sorry etc , will be delays . It was clear that I would not have the product in time for holiday and it was therefore of no use to me . Their cancellation policy has been well written by lawyers , basically forget being able to cancel easily , you are expected to just suck it up and wait . Customer services (if they exist) ignored my emails and their ‘online contact form’ despite several attempts . The only way to get any info is by checking their ‘order status’ which finally changed to show that the order had been dispatched 30/07 , gave a tracking number which was not linked to the courier and the field to show courier details was empty . Their website states that they use Yodel for UK deliveries … Yodel went bust a while ago . I tried again to contact them for details of the courier - no replies . One week later , on the day before delivery I received a message from DHL advising that they had picked up the parcel … so what about the claimed date of dispatch 30/07 ? Then finally an auto email from Berger stating that the parcel was with DHL and would be delivered the next day ! I am now already away on my camping holiday , a neighbour took delivery for a product which I will now not need until next years holiday in 12 months . Overall , I feel that Berger misled me by showing an article as being in stock with 5-6 days delivery , then their cancellation policy and non-existent customer support made it impossible to cancel . Their tracking info was just a number , no auto link to the courier , no courier information , outdated info about using Yodel . An extremely frustrating experience , could not recommend Berger if you are needing something in the near future .

Ordered camping chairs a week ago. The website and payment system was flaky so ended up ordering twice and now have duplicate orders. I emailed to cancel the order within minutes of placing it, and have not had a reply. I cannot phone because my GCSE German is not sufficient to understand the automated phone call. I cannot get the contact form to work it says all fields are mandatory - I have filled everything in. The delivery of both orders of chairs is delayed with no expected arrival date - the chairs may not arrive for our next trip away in 2 weeks time.

I was unable to source the Alko hitch lock I needed in the UK, but Berger Camping, based in Germany had it on their UK website. The price was fair, I was informed of a slight delay with availability, but order processing was efficient and delivery thereafter very fast. Thank you Berger team. I would not hesitate to order from you again.

Purchased an item, still hasn't arrived after 3 weeks and no communication or response to the issue

Only giving 4 stars because of delivery times which was delayed and couriers changed , otherwise would have been 5 stars as product is brilliant, esay to assemble and install (ours is other slats in motorhome).It really works and improves comfort and sleeping greatly.Would recommend for functionality and value.

The product I was after was in stock and at a good price, postage was steep but it was an international parcel. It arrived well packed and on time, which was great as it meant I could install it just before going on holiday. Once the item was dispatched I could trace it quite easily which was reassuring.
I would use Berger Camping again; pity there isn't a store in the UK.

Ordered 2 weeks prior to holiday and 1 week later had still not had a despatch notification!
Emailed to enquire status of order and waited 4 days for a reply only to be told my order was delayed, asked to cancel and was told it was too late to cancel and we would have to reject delivery even though order had not been despatched! Terrible company and will not be using again and still waiting for refund of nearly £300 !!

I ordered a product on 8/7/26. On 13/7/26 I received an email stating there was a delay in contacting the delivery company. It is now 23/7/26 and there is no update. On the website it says the order is dispatched with a tracking number but no delivery company recognises the tracking number. I can see there are many other reviews with a similar theme. Very disappointed.

Ordered Sienna folding chairs for a motorhome as dimensions were OK for fitting into locker. Although website said 6-9 days delivery it took longer. The tracking code issued at point of sale did not link up to any website and therefore unable to track progress of delivery whilst very frustrating. Emails were answered by C/S acknowledging the issue and it appeared that they had not despatched my chairs. They eventually arrived and looked good. Fit for purpose. If F.B's website actually showed you the progress of your order in a timely manner, there would be less angst and need for worried Emails. Annoyingly, they dropped the price a few days after my purchase!

They are terrible. I ordered owning, which arrived after our holiday. I emailed them 3 times a week ago with no response. So dissapointing