Honestly, I wasn't expecting to write a glowing review of expense software, but here we are. Payhawk has been a pleasant surprise. The support team feels like an extension of your own team: they're qu... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Had difficulty setting up my account, so requested help from support, which promised to be speedy. 6 hours of queuing, so gave up. They tried to lure me back with the promise of an Amazon vouche... Mehr ansehen
Unternehmen hat geantwortet
We have been working with Fazal Khan to help implement several solutions for us and he has been instrumental every step of the way. He went above and beyond, hosting multiple demos for our organizatio... Mehr ansehen
Unternehmen hat geantwortet
Nachdem wir gekündigt haben, haben wir unsere Fonds nie zurückerhalten. Die Schuld wird auf die Bank (Railsbank/Payrnet) verschoben, zu der Payhawk die Fonds transferiert hat, und sie möchte keinerle... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Payhawk is an AI-native spend management platform that orchestrates company spending across Bills, Cards, Expenses, Travel, and Procurement to give finance teams maximum control, automation, and visibility. The platform combines a global money account with powerful automation and AI agents that enforce policies, budgets, and approval flows on every payment while giving employees a seamless spending experience. Payhawk includes specialized AI agents designed to streamline different areas of company spending: • Finance Controller Agent – automates routine finance operations and reduces manual reconciliation work. It also includes Agent Fetch, an AI-powered capability that automatically retrieves missing receipts and invoices directly from supplier portal attaching them to transactions so finance teams no longer need to chase employees or suppliers for documentation. • Payments Agent – helps employees resolve card and expense-related issues in real time. It enables instant self-service support for problems like failed or blocked transactions, provides real-time updates on reimbursements, per diems, and mileage status, and answers policy-related questions. • Procurement Agent – manages purchase requests, approvals, and purchase orders in one place, helping companies ensure spend is approved before it happens and aligned with company budgets. • Travel Agent – simplifies business travel by integrating booking, payment, and expense management into a single workflow, reducing manual expense reporting and improving policy compliance. Payhawk allows companies to manage all types of business spend in one platform, transforming processes around Travel, Cards & Expenses, Bill Payments, and Procurement. Companies can adopt these modules gradually or implement them together to create a unified spend management system. The platform also provides a global money account that enables companies to operate internationally with ease. Customers can issue corporate cards, manage multi-currency accounts, and make supplier payments in over 150 countries and 115 currencies. Payhawk supports dedicated IBANs, local payment rails such as SEPA, ACH and Faster Payments, and highly competitive FX rates. A key differentiator of Payhawk is its deep accounting and ERP integrations. The platform is built with strong accounting logic, enabling seamless syncing with systems such as Microsoft Dynamics, NetSuite, Exact, Xero, Sage, Pennylane and QuickBooks. This allows finance teams to automate reconciliation, maintain accurate financial records, and reduce manual data entry. Headquartered in London with offices across Europe and the US, Payhawk serves mid-market and enterprise companies globally, including brands such as Luxair, Babbel, and Vinted. By combining automation, global payments infrastructure, and AI-powered finance agents, Payhawk helps organizations reduce manual work, improve financial control, and give finance teams more time to focus on strategic decisions.
Kontaktinformationen
Chancery House 53-64 Chancery Lane London WC2A 1QS , WC2A 1QS, London, Vereinigtes Königreich
- +44 20 4586 5402
- sales@payhawk.com
- payhawk.com
3.3
Akzeptabel
278 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 85 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
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Totalmente desaconsejado
Totalmente desaconsejado. Los tiempos de respuesta son eternos. La usabilidad endiablada. Busca mejores opciones
15. Juni 2026
Bewertung ohne vorherige Einladung
Un soporte muy eficiente y agradable
Un soporte muy eficiente y agradable. Gracias a Clara por atendernos tan bien y conseguir la documentación que necesitábamos de forma rápida.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Payhawk
¡Muchas gracias por tu reseña! Espero que podamos antenderos siempre así.
Great win for our company and our employees
Honestly, I wasn't expecting to write a glowing review of expense software, but here we are. Payhawk has been a pleasant surprise. The support team feels like an extension of your own team: they're quick, they're human, and they genuinely care about solving your problem rather than sending you to an FAQ page. On top of that, the product keeps getting better. New features land regularly, and you can tell the team is paying attention to what users actually need. The biggest win for us? Our employees no longer groan when it's time to submit expenses. The whole process is faster and less painful, which has made a real difference in day-to-day morale.
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Payhawk
Thank you so much for this thoughtful revie. It truly means a lot to the entire Payhawk team :)
We're delighted to hear that the experience has been a positive one, from the support interactions to the day-to-day impact on your employees. Making expense management faster and less painful is exactly what we're here for, and feedback like yours confirms we're on the right track.
We'll make sure your kind words reach the support team. And rest assured, we'll keep listening and keep improving.
Thank you for being a Payhawk customer!
excellent product experience and support
We've been using Payhawk for a while and the experience has been consistently excellent across three dimensions that matter most to us. First, the support: their team is genuinely helpful, quick to respond, clear in their communication, and they follow up to make sure the issue is fully resolved. Second, product development: Payhawk ships new features very often, we haven't seen with other finance tools. It feels like they actually listen to user feedback and act on it. Third, and perhaps most importantly, our employees' lives have become noticeably easier. Submitting expenses used to be a pain point; now it's quick, intuitive, and something people can do from their phone in seconds.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Payhawk
Thank you for such a thoughtful review! It means a lot that support, product development, and day-to-day usability all landed well for your team.
Making expense submission genuinely painless for employees is something we care deeply about, so it's great to hear that's coming through in practice. We'll keep shipping and keep listening, there's a lot more to come!
Fantastic Service and Implementation
We have been working with Fazal Khan to help implement several solutions for us and he has been instrumental every step of the way. He went above and beyond, hosting multiple demos for our organization (after the sale). The onboarding only took a couple weeks and we were up and running thanks to Fazal and the Payhawk team. We are excited about the efficiencies we will realize with Payhawk in the years ahead!
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Payhawk
Hi Chris, thank you so much for this wonderful review! We're thrilled to hear that Fazal made such a positive impression, he'll be delighted to read this.
It's great to know the onboarding went smoothly and that you were up and running so quickly. We're excited to be part of your journey ahead and look forward to delivering on those efficiencies together!
Hele slechte ervaring mee
Hele slechte ervaring mee. Hebben een controller van ons aangepraat dat het gratis is, maar onderliggend betaal je bijna 3000 euro per maand! Trap er niet in! Tevens sluiten ze een wurg contract van 3 jaar!
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Payhawk
Hallo Jochanan,
Bedankt dat u de tijd heeft genomen om uw feedback te delen. Het spijt ons oprecht te horen dat u zich heeft gevoeld dat u verkeerd bent geïnformeerd over onze prijsstructuur en contractvoorwaarden. Dat is absoluut niet de ervaring die we u wilden bieden.
We kennen uw account goed en we willen dit persoonlijk met u bespreken. Uw accountmanager neemt zo snel mogelijk contact met u op (als dit nog niet is gebeurd, behandelen we dit als een prioriteit). We willen de details van uw situatie samen met u doornemen en er zeker van zijn dat alles voor u helder en duidelijk is. Neem in de tussentijd gerust direct contact met ons op via support@payhawk.com, dan zorgen wij ervoor dat u meteen met de juiste persoon wordt verbonden.
We stellen uw partnerschap zeer op prijs en willen graag de kans krijgen om dit recht te zetten.
Met vriendelijke groet,
Het Payhawk Team
Untrustworthy with poor account management
Over account management is pretty shody. Then we received an email informing us of a 22% price increase mid way through our current contract.
I don;t think that is a reasonable and trustworthy way for a supplier to behave.
See except
-----
As we continue to invest in expanding the platform, improving infrastructure, and supporting these capabilities at scale, our operating costs have increased.
To reflect both the broader scope of the platform and these ongoing investments, your pricing will be updated from April 30th with a standard uplift of 22%.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Payhawk
Hello,
Thank you for taking the time to share your feedback. We sincerely apologize for the concern and frustration caused by the recent communication regarding your pricing. We understand that a price increase notification mid-contract is unexpected and we failed to provide the proper context and personal discussion that should have accompanied it.
The email you received was a formal notice related to our terms, but it shouldn't have been the first or only way you heard about this. The price adjustment is tied to our continued investment in the platform's capabilities and infrastructure, but that doesn't excuse our poor handling of the communication.
Your Account Executive should be reaching out to you personally to discuss this. If you have not heard from them, please let us know by emailing support@payhawk.com so we can connect you immediately. We want to discuss this with you directly and explore other options that are available.
We truly value your partnership and are committed to making this right.
The Payhawk Team
Develops into shady pricing and contract structure over time
The conditions are increased automatically over time against the contract, cost for cards are issued against contract, contract is prolonged with no way out for 2 years not respecting the initial terms..
Speaking up about these leads to no common ground wanted and instead a referral to debt collection in case of early termination from our end.
Bad experience
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Payhawk
Thank you for sharing your experience. We are sorry to hear this has been your impression of our pricing and contract terms, this is not the experience we want for our customers. We take this feedback seriously and will use it to review how we communicate our terms moving forward. We hope to have the opportunity to rebuild your trust.
Do not subscribe if you prefer transparency & good partnerships
intransparent conditions, automatic subscription renewals of 9% without consent, inflexible customer support
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Payhawk
Hi!
Thank you for sharing your feedback.
We are genuinely sorry to hear your experience did not meet expectations, particularly regarding our subscription renewals and perceived transparency. We want to clarify that our dedicated customer support team provides live, human assistance daily from 9 am to 5 pm to help with any inquiries.
Furthermore, our complete terms and conditions are always publicly available for review at payhawk.com/terms. We value your insights and are committed to improving our communication and services based on feedback like yours.
impossible de verifier son numero de…
impossible de verifier son numero de telephone et donc accéder à la plateforme, etre aussi incompétent en 2026... premeiere fois que je recnontre ce problème pour acceder a ma fiche de paie dans ma carrière
25. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Payhawk
Merci pour votre retour.
Nous sommes sincèrement désolés pour la difficulté rencontrée lors de la vérification de votre numéro de téléphone, nous comprenons à quel point cela peut être frustrant, surtout lorsqu'il s'agit d'accéder à votre fiche de paie.
Nous tenons à vous rappeler que notre équipe est disponible pour vous aider dans ces situations : vous pouvez nous contacter via le chat directement sur la plateforme ou sur notre site web pendant les heures de bureau, ou encore par email à support@payhawk.com.
Nous ferons tout notre possible pour résoudre ce problème rapidement.
Payhawk makes expense management simple…
Payhawk makes expense management simple and intuitive. The interface is clean, Support is fast and genuinely helpful, and day-to-day expenses are easy to submit. I'd only better grouping for related expenses
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Payhawk
Thank you so much for your kind words!
We are really pleased to hear that Payhawk is making expense management simpler for you!
Feedback like yours means a lot to our team. We have also noted your suggestion around better grouping for related expenses, that is a great point and exactly the kind of insight that helps us improve. We will make sure to pass it along to our product team.
Thanks again for taking the time to share your experience!
Promises much, delivers little
Had difficulty setting up my account, so requested help from support, which promised to be speedy. 6 hours of queuing, so gave up.
They tried to lure me back with the promise of an Amazon voucher if they could have an interview regarding my experience. Had the interview, was promised the voucher, but nothing. Chased on it - no response.
Only deal with this company if you are ok with broken promises and non-existent service.
Reponse to PayHawk 1-4-26
It has taken Payhawk 5 months to respond to this. Lots of platitudes but no attempt to contact me or resolve my complaint.
Avoid!
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Payhawk
Thank you for taking the time to share this.
We are genuinely sorry to hear about your onboarding experience and the wait time you encountered, that is not the level of service we aim to provide.
We are also concerned to hear about the Amazon voucher that was not received following your interview, as this falls short of the commitments we make to our customers.
We take both points seriously and will be reviewing internally.
We hope to have the opportunity to do better.
Poor Experience, Poor Communication - Wouldn't Recommend
After several weeks of calls, meetings, and alignment with our executive team, we reached terms with Payhawk and proceeded through their onboarding processes—only to be abruptly ghosted by Christian and the team without any explanation or follow-up. Despite the time and effort invested, including multiple executive-level discussions, there was zero communication once we were ready to move forward. Fortunately, we secured an alternative solution on short notice with another provider, but the experience with Payhawk was a complete waste of time. I would strongly advise against relying on this company—or its representatives—for any serious expense management needs.
22. Mai 2025
Antwort von Payhawk
Hey there,
We're sorry to hear about your experience and sincerely apologize for the lack of communication. This isn’t the standard we hold ourselves to, and we’re looking into what went wrong. Thank you for your honest feedback - it helps us improve.
Best,
Magdalena
Poor Product, Unethical Company
After reaching out to me multiple times without response, Jeswin called my personal number after absolutely no expression of interest.
I implemented the product at a previous employer and was wholly unimpressed with the product and relevant support.
17. März 2025
Bewertung ohne vorherige Einladung
Antwort von Payhawk
Thank you for sharing your experience. We apologize for any frustration caused.
Me han dado las pistas para…
Me han dado las pistas para solucionarlo yo misma.
Sin realmente arreglar el problema con sus preguntas pude llegar al fondo del problema en la configuración.
3. April 2024
Bewertung ohne vorherige Einladung
Payhawk changed their business focus to…
Payhawk changed their business focus to larger customers and gave me ten business days' notice to close my account.
It's just a terrible way to treat and end a relationship with a customer, after 2 years.
3. Juni 2024
Bewertung ohne vorherige Einladung
There was some trouble understanding…
There was some trouble understanding the issue, but maybe I wasn't being clear enough with my issue.
2. April 2024
Bewertung ohne vorherige Einladung
Antwort von Payhawk
Thank you for this feedback. Let us know directly at support@payhawk.com if your inquiry was resolved.
Siempre muy efectivos
25. März 2024
Bewertung ohne vorherige Einladung
Highly recommend - slick and easy!
Easy to use, and great customer service.
Highly recommend.
25. März 2024
Bewertung ohne vorherige Einladung
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