MG Motor UK Bewertungen 

Bought a brand new MG S6 EV from Listers MG Northampton. Appalling customer service and after-care. They can’t do enough for you to sell the car but any problems after they are very unhelpful. Just a couple of months after buying our brand new car, this particular showroom said they couldn’t replace a FAULTY 12V battery for at least 4 weeks because they only had one technician on. When asked if we could have a courtesy car they said we needed to ring a number. It’s just not good enough. When it’s working the car is great but after this experience we won’t buy another MG, especially not from this showroom.

My daughter bought MG notice that the phonecharge had something stuck in it she's been ignored or messed about cancelling appointments as soon as she drove the car away they didnt care very poor customers service and rude staff

Ordered my new MG HS Hybrid from MG Bolton and was pleased with the service given by Vee from start to finish , went on test drive with Ash and was very impressed with the vehicle.
Vee explained all the multi functions and extras can't wait to pick it up.

Thank you Vee

No hay para opinar en MG España por eso opino aquí. No he visto una aplicación, para el MG ZS hybrid+ deluxe que acabo de comprar, mas mala para controlar mi coche. He mandado correos y MG ni contesta. Ellos veran, yo les pondré a parir igualmente. Recogí el coche; firme que ne lo explicaron todo aunque no fue así pero no ne importo y no te regalan ni en parasol como dias antes Fird lo hizo con mi hija.
El manual es un despropósito de cientos de páginas inútiles y en digital sin un manual resumen y en papel para leer cómodamente.
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Not a very good experience
Thank you
Customer service
Something to be desired
My experience thank you

I want to share my MG experience: I bought an MG ZS EV with 6 years of warranty and 6000 KM in December 2025, 300km range in the summer , beautiful driving experience BUT: since May 2026 ,the car cannot fast charge anymore and I've been waiting for 2.5 months for a solution. The car is left now at the seller in Drogheda waiting for MG to find a solution. The MG Case number 00261330. Previously the car had fogging problems and it took 6 months to solve them .

Have a 2022 MG Zs less than 6 months, clutch has completely failed after I have done 6000 miles, the car has done 26000 miles, apparently doesn't come under warranty so have to pay for it, quoted me £2090, won't be buying another mg after this contract is up

Only one word, awful, disgusting and very disappointing, 8 months 4500 miles, purchased the vehicle two weeks ago, within days the dash lit up like a xmas tree, service centre no idea regarding fault had to involve MG HQ going to take over two weeks, Ia had to call to follow up my car, no contact from service centre on contact from MG uk, going to be at least two weeks in the work shop, MG provided a vehicle for me but only allowed 90 miles a day, yet I drive 200 miles a day. I the good thing about this situation is that the dealership I purchased the car from and agreed to buy the vehicle back at the full amount I paid for it once fixed. They are not even a MG dealership, however they are a main dealership.

Before you sign on the dotted line the service is outstanding.

2026 - From bad to worse. After my service, they left me with seat belts that don't work for the 2nd year in a row. When I highlighted it they said it has to come back but a week later no one has reached out again. I thought I would document it to protect myself. Thank God the car goes back next year. Never again.

2025 - Completely different experience this time. I took the mobility car for a service this morning. Was told to get here for 8am and I'd be the first in. I was really surprised that they don't offer replacement cars, especially for disability drivers. They told me to go home (10 miles away), and they will call me when it's ready. As a registered disabled person, how am I supposed to get home much less come back without a car? Common sense is no longer common. I've always had my own car and I will again. I'm not used to this.

MGS9 Premium.
Fantastic family 7 seater PHEV. A big step up in quality from MG. Currently also own an MG4 EV, which feels out dated and basic in comparison. The build quality and finish at leaps ahead of what MG were producing just a couple of years ago. Electric milage regularly hits 60+ miles and the petrol engine is very quiet. Owned for a couple of months now and only put fuel in once as we had a longer journey planned. It came with around 1/4 tank and until this journey went still had most of that left.

Well after 8 months we traded our 75 reg HS in. Wow what a experience. Lovely car to drive. Only problem is, when anything goes wrong they haven't a clue or the parts to fix!

Our local dealer supposedly has one of the top 10 technicians, think he's still scratching his head as I type this. The car went in for a routine update and that's when the fun started.

This car broke down also within 3 months of buying, the AA man only offered to recover, his words "we don't know really much about these cars" It was the battery in the fob that had gone, no warnings io the dash came up!

Lost 8k in 8 months what a poor service and product all round. They are saturating our roads with these cars but don't appear to have the parts or knowhow to fix them.

Sray well clear and if you are daft enough like I was to think, what a lot of car for the money. Then there's a reason. Read the warranty also 7yrs only applies to certain items.

Newer MGS dont provide a hard copy of the Owners handbook any-more in the car to save money. Its either available via the app on the Car (What about if you are broken down with no power, or in an area with poor Wi-Fi - great thinking MG), or alternatively the customer who has just paid a fortune on a car can download a 250 page pdf handbook at their own expense of ink and paper and time. And MG, not every generation does internet as well. This is a very short sighted poor decision of MG, just to save money, and be divisive for the paying customer but charge the same for cars. Some customers no matter what generation, actually prefer to have an A5 hard handbook at their disposal for reference

Dear MG MOTORS,
Complaint id-6803952

I had given my car for body repair work under insurance to MG saini commerce KOlkata Jessore Rd,on 25th june i was told by advisor MR sayan deep that i will be getting the car delivered on 3oth June verbally on that same day ,but as i contacted him on 30th he said it will take more 2 days ,on 2nd july when i contacted no one responded to me on the whatsapp group they had created , so i raised a complaint on mg customer care number after which Mr sayan deep sent the screenshot of the complaint on the same whatsapp group and then called me and said i was going to give your car today but now as you have complained go and ask MG company directly for your car dont call me and disturb me ,this is the words of employees that you keep at MG.
I have all the recordings now i am filing a case in consumer forum as there is no response from your side, and i havent received my car till date.

Would highly recommend MG Coventry after popping in to see what was available. Excellent service and very knowledgeable with no pressure

Picked up new car dirty, not shown any controls of car, no locking wheel nut, keeped waiting 50 mins on day of collection, which i had read the reviews first

SO HAPPY THAT IVE TRADED IN OUR 2023 MG ZS, NEVER EVER BEEN SO HAPPY TO SEE THE BACK OF A CAR BEFORE AND TO NEVER HAVE TO DEAL WITH STONEACRE EVER AGAIN !!!!!!!!!

Please avoid both as if you’re life depended on it

Gr8 customer service

AWFUL service from Rawlinsons MG Bury St Edmunds

Would never use again or ever buy another MG again due to this experience. Complaint logged with motor ombudsman, head office and my PCP company are unhappy with the outcome too. You told me you were a "family company" and you "look after" your customers...

Threatening to charge your customers £15 per day to have their car in your car park especially as you have had the car for the ridiculous amount of time you had done and to come to no help is horrendous service and intimidating especially as you said the car should not be driven under any circumstances.

I had 3 other friends who were looking at purchasing hs cars from you but they will no longer be. I will be sharing my experience with others too.

Questioning my choice to have my service done elsewhere is completely unacceptable and made me feel incredibly uncomfortable. By doing this you answered your own question.

You think this is "looking after" your customers?

Steer well clear of MG but especially this garage.

I bought an MG ZS EV in late Jan 2025.
The car developed a T box issue loosing the SOS call facilty & then the activation in Dec 25.
After 6 dealer visits the last for 3 months at EMG Ipswich (who are nice people but basically following MG UKs instructions) the car was returned fixed on 4/6/26. 5/6/26 the faults all returned.

MG UK refuse me my consumer rights to reject the car or get a replacement on the basis they are fixing the issue. But clearly they can't.

They rarely respond to contact & are the least customer focussed company I have dealt with.

My advice don't buy MG. The car itself is good but if the software goes wrong you have lemon of a car that can't be fixed.

Major battery fault
Mg why are yo7 not fixing or supplying a curtesy cars when my mg4 has been broken for over a year now. I wasted 6 months running back and forth to the dealership. Just to get messed around evertime. You shouldent sell cars that you dont have a cule how to fix. And there is no aftercare just pissed of clients that can't depend on such a poor quality product, company. Must be the only cars that even under warenty you still need a daily car to drive its this company build crap cars and dont no how to fix them .
Wouldn't wish a mg4 on anyone and can emphasise how much they should be avoided