Hypeboost Bewertungen 

Antwort von Hypeboost

29. Juli 2026

Hello Christoph,

We're sorry to hear that you were disappointed with your experience.

Hypeboost is a marketplace, not a traditional webshop. Every order is first shipped to our authentication center, where it undergoes a thorough authenticity and quality inspection before being forwarded to the buyer. This additional verification step helps ensure that every customer receives an authentic product, but it also means delivery takes longer than standard retail shipping.

We also regret that a PayPal case had to be opened. Our support team is always happy to assist, but once a PayPal dispute is active, the case must be handled through PayPal's resolution process, which can affect communication and processing times.

We appreciate your feedback and will continue working to improve our service and customer experience.

Kind regards,
Sara | Team Hypeboost

Antwort von Hypeboost

29. Juli 2026

Hello Adrian,

We're sorry to hear that your experience did not meet your expectations.

As a marketplace, we strive to ensure that every order matches the listing and passes our authentication and quality inspection before being shipped. If an item does not meet our standards, it is not sent to the buyer.

Regarding your return request, we have not ignored your message. If your purchase was made from a private seller, returns are unfortunately not possible under our marketplace policy, which is clearly communicated before checkout. If you purchased from a business seller, our support team is happy to assist you with the return process.

Delivery times on Hypeboost are also different from a traditional webshop, as every pair is first shipped to our authentication center for verification before being forwarded to the buyer.

If your issue has not yet been resolved, please contact our support team with your order number so we can review your case and assist you further.

Kind regards,
Sara | Team Hypeboost

Antwort von Hypeboost

21. Juli 2026

Hi Michelle,

We're sorry to hear about your experience.

We would like to clarify that an order confirmation is sent automatically to the email address provided during checkout. If you did not receive it, we recommend checking your spam or junk folder, or verifying that the correct email address was entered.

We also note that we have not received a support request from you. Our customer service team can assist you through multiple channels, even if you do not have your order ID available.

As Hypeboost is a marketplace, every order is first shipped to our authentication center before being forwarded to the buyer. This process is reflected in the estimated delivery timeframe shown before purchase. If your order is experiencing an unexpected delay, we are happy to investigate and provide you with an update.

Please contact our support team with your name, email address, or any other purchase details so we can locate your order and assist you further.

Kind regards,
Sara | Team Hypeboost

Antwort von Hypeboost

21. Juli 2026

Hi leva,

We're sorry to hear that your order did not meet your expectations.

At Hypeboost, we strive to ensure that every order matches the listing and undergoes a thorough authentication and quality inspection before being shipped. If there is something specific that disappointed you, we encourage you to contact our support team so we can review your concerns and determine whether we can assist.

Customer satisfaction is important to us, and we're always happy to look into any issues you may have experienced.

Kind regards,
Sara | Team Hypeboost

Antwort von Hypeboost

21. Juli 2026

Hi Patrick,

We're sorry to read your review. However, we would like to clarify several statements that are factually incorrect.

Hypeboost does not sell counterfeit products. Every item listed on our marketplace undergoes a comprehensive authentication process before it is shipped to the buyer. While we use advanced authentication technology as part of our process, every verification is also reviewed by trained authenticators. We do not rely solely on a mobile application to determine authenticity.

The characteristics you mention, such as glue residue, manufacturing variations, or odors, are not indicators that a product is counterfeit. These can occur on authentic pairs as a result of the manufacturing, packaging, or storage process.

Regarding your Klarna dispute, once a payment dispute has been opened, the case must be handled through the dispute procedure. This means we cannot process a separate refund or return outside of that process until the dispute has been resolved.

We remain committed to resolving every case fairly and in accordance with our policies and would be happy to continue assisting you through the appropriate channels.

Kind regards,
Sara | Team Hypeboost