ElectroNow Bewertungen 

Our experience with Electronow’s after-sales service has been extremely disappointing.

For the first two weeks, no technician attended. This was followed by another four weeks during which, despite numerous communications and administrative activity, the faulty dishwasher was neither repaired nor replaced. Only after six and a half weeks was the dishwasher finally replaced.

Six and a half weeks without an operational dishwasher – and throughout that period nobody could give us a specific date for when we would have a working dishwasher again.

Our Haier dishwasher developed a fault which we reported on 20 July. What followed was a seemingly endless cycle of delays, poor coordination, changing technical services, unanswered questions and an extraordinary amount of our time spent chasing for a date that should have been relatively straightforward to provide, if the process was managed efficiently.

The first authorised SAT was eventually changed after Electronow itself acknowledged there had been a problem with the SAT handling our case.

Electronow then told us in writing that if the SAT had not carried out the “intervention” by 7 August, it would arrange collection of the dishwasher and provide a full refund.

We immediately asked Electronow to clarify what “intervention” meant. Did it simply mean a technician visiting our home, or an effective intervention resulting in a working dishwasher?

A technician finally visited on 4 August, diagnosed a faulty electronic safety valve, but did not repair the dishwasher. It remained completely unusable. Electronow nevertheless subsequently treated this diagnostic visit as the relevant “intervention”, rather than the dishwasher actually being repaired and operational.

In other words, the promised refund depended upon an ambiguous word which Electronow ultimately interpreted as meaning that a technician had merely attended. Readers can make up their own minds about that way of communicating with a customer. For us, it seriously damaged our confidence in Electronow.

The proposed solution then changed from repair to complete replacement, which was approved on 7 August.

And then we waited. Despite repeatedly asking Electronow, Haier and the SAT for an actual date when we would have a functioning dishwasher, nobody could give us one.

Throughout the process we cooperated with every proposed solution: first repair and then replacement. We repeatedly made ourselves available. The problem was not our willingness to resolve the matter, but the extraordinary lack of effective coordination between Electronow, Haier, the SAT and ultimately the installer.

The final days summed up the entire experience.

We gave the SAT extensive written availability. On 2 September, SAT told us the installer would come that afternoon. We removed belonging that could obstruct access, protected our kitchen worktops and waited.

Nobody came, and nobody told us the visit would not take place.

The following morning, after we contacted SAT again, we finally received the first introduction to the installer. Neither Electronow, Haier nor SAT had previously introduced him to us, told us that he would be contacting us directly, or provided his contact details.

His entire message was:

“soy el instalador” – “I am the installer.”

Nothing else. No date, not time.

We immediately asked what time he intended to come. More than three hours later, we still had no answer. Even at this very late stage, we were still trying to establish something as basic as whether the installer was coming that day and at what time.

The dishwasher was FINALLY replaced and installed on 3 September – six and a half weeks after we first reported the fault.

Yes, we eventually received a replacement. But obtaining a functioning appliance under warranty should not require six and a half weeks, constant chasing and an enormous amount of the customer's time.

The greatest disappointment was Electronow’s failure, in our experience, to take ownership of the problem as the seller and drive it through to a timely resolution. We repeatedly found ourselves caught between Electronow, Haier, different technical services and an installer, trying to establish ourselves what was happening.

Selling an appliance at a competitive price is the easy part. The real test of a retailer is what happens when something goes wrong.

For us, Electronow failed that test spectacularly. We will never purchase another appliance from Electronow.

Compré un frigorífico de urgencia ya q se me estropeó el mío un viernes, la mañana del sábado le tenía en casa...buena comunicación y buen reparto, los repartidores muy amables. Tengo que decir q pague 25€ por retirada del antiguo y 5€ por reparto en 24 horas.....

Excelente precio y gran servicio de entrega, muy recomendable

Cumplieron con todo ningún problema

La rapidez con la que se gestionó la compra.Que se rompa un frigorífico es un problema y cuando sucede esto necesitas reemplazarlo con rapidez.En menos de 24 horas se solucionó.

Entrega en menos de 24h

Además de tener buenos precios, se comprometen con lo que dice su página.
Compré un producto y al día siguiente por la mañana lo tenía en casa.

super bien servicio de reparto y muy rápido, lo pedí por la tarde y me llegó al día siguiente a primera hora, y me lo subieron a casa sin gastos extras

Funcionan muy bien. Rápidos y era el mejor precio comparando varios sitios. Repetiré cuando toque reponer otro electrodoméstico.

Buen precio y un transporte gratuito extraordinario con seguimiento constante del pedido y entrega en el día señalado. ¿Que más se puede pedir?

Llegó en su día y con aviso previo de media hora

No puede ser que los transportistas no informen del funcionamiento. No entregan las instrucciones, dejan todo perdido de agua del frigorífico desinstalado cuando sabían que me encontraba convaleciente solo pudiendo servirme de una pierna.

Rápido y efectivo. Buen servicio.

Buen servicio de entrega y de instalación

En la Comunidad de Madrid tanto el envío como la la instalación muy bien, cumplen los plazos.
Ya es la segunda vez que les hago un pedido

Hicimos un pedido el sábado y el lunes estaba bien temprano. Con el seguimiento a través del enlace muy actualizado en todo momento. El repartidor muy agradable y nos ayudó a subirlo a casa.