HELL NAH
I swear, i‘m not an hateful person but opodo and specifically the Costumer-service make me lose my mind. They don’t inform you, if the flight got canceled and don’t refund you even if you got the receipt of the airline that said that opodo need to refund you. They make you a Primeacout automatically when you book a flight, without even asking, so you’re bound to pay about 64.- every year. It’s just so tiring to try to explain yourself. I’ve never had such a bad experience. And it happened twice. Now i have a flight that is listed on the app on time but i checkt, because i don’t trust opodo no more, and the flight is also canceled and rescheduled. Like what?! And you can forget to get a refund they do anything so they dont have to deal with your problem.
Have a nice day y’all, just take care.
Antwort von Opodo
Hi Bea,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team